Menulog starts trial but gig economy workers’ security remains precarious

A federal Select Committee on Job Security looking into how rife insecure work is across the country is currently taking submissions from insecure workers in New South Wales. Chaired by Labor Senator Tony Sheldon, it was set up last year after five food delivery drivers were killed at work. It is expected to report by November. See …

Menulog announces pivot towards ‘employment model’ for all couriers within coming years

Menulog says it is moving away from the controversial independent contractor model favoured by its gig economy rivals and wants to have all its couriers employed by the company within a “few years’ time”. In a move designed to differentiate itself from rivals such as Uber Eats and Deliveroo, Menulog’s managing director, Morten Belling, said on …

Food delivery service Menulog expands with own fleet of drivers

Food delivery service Menulog will have its own drivers, in a bid to become the country’s biggest food delivery service. Menulog launched in New Zealand nearly 10 years ago but was limited in choice because it only served businesses that did their own deliveries. Managing director Morten Belling said contracting delivery drivers would allow the …

Uber Eats announces new business model and contracts for riders

It marks a significant shift in the fight over employee vs independent contractor status Uber Eats has overhauled its business model and changed its contracts with delivery drivers amid growing pressure over the status of workers. The change will make it easier for the company to classify riders and drivers as independent contractors, rather than …

Easi rider: The food delivery minnow taking on the giants

Food delivery platform Easi is turning up the heat on global rivals Uber Eats, Deliveroo, DoorDash and Menulog, with the Melbourne-based business’ global customer base ticking past a million users despite the coronavirus pandemic. Easi’s distinctive square yellow delivery boxes are a familiar sight in inner city areas but the inner workings of the platform, started …

Disrupting the disruptors: How restaurants and startups are flipping the table on meal platforms, and why UberEats should be worried

In the five short months between November 2015 and April 2016, Australia’s restaurant industry changed forever. First came UK-born Deliveroo, with its ‘rapid and aggressive’ growth strategy, and then UberEats, the eponymous delivery platform promising to help businesses reach new heights. Over the next four years, these two multinational businesses would turn Australia’s $42 billion cafe, restaurant and takeaway …

Gig economy workers fear livelihoods, customers at risk during coronavirus outbreak

Delivery services may become a lifeline for Australians stuck at home during the coronavirus outbreak, but what about the drivers? A worker for Deliveroo and UberEats, John* is reminded of the precarity of his position each time a new case is identified in Australia. Key points: Gig economy workers are anxious about the impact of …

Meal delivery services double usage in only 18 months

New research from Roy Morgan shows nearly 4 million Australians aged 14+ (19.1%) now use meal delivery services, up from 1.98 million (9.8%) when Roy Morgan first analysed the emerging meal delivery service industry in mid-2018. The biggest increases have been amongst the youngest generations. Well over a quarter of Millennials 29.7% (up 13.6% points) and 28.7% …

‘Nobody is winning’: Businesses weigh cost of food delivery platforms

The turning point for Vincent Piccolo came when Uber Eats cancelled a gelati order that had already been prepared, even though the delivery driver was standing right in front of him. “We lost the sale, the driver wasted his time and the diner got no food,” says Piccolo, the manager of Art of Gelati Michaelangelo …

‘Destroyed me financially’: Uber Eats drivers near homelessness as pay halved

Uber Eats drivers have reported “barely afford[ing] rent” and are “thinking of sleeping in [their] car” after falls in delivery volumes saw drivers cop a pay cut. In a survey of 67 drivers in Sydney, Melbourne and Geelong conducted by the Transport Workers Union (TWU), some Uber Eats drivers have been pushed to the brink …