‘Nobody is winning’: Businesses weigh cost of food delivery platforms

The turning point for Vincent Piccolo came when Uber Eats cancelled a gelati order that had already been prepared, even though the delivery driver was standing right in front of him. “We lost the sale, the driver wasted his time and the diner got no food,” says Piccolo, the manager of Art of Gelati Michaelangelo […]

‘Destroyed me financially’: Uber Eats drivers near homelessness as pay halved

Uber Eats drivers have reported “barely afford[ing] rent” and are “thinking of sleeping in [their] car” after falls in delivery volumes saw drivers cop a pay cut. In a survey of 67 drivers in Sydney, Melbourne and Geelong conducted by the Transport Workers Union (TWU), some Uber Eats drivers have been pushed to the brink […]

Uber hit with lawsuit from former food delivery drivers

Uber has joined the likes of Foodora and Deliveroo in becoming embattled with lawsuits from Australian food delivery drivers. On Monday, two former UberEats drivers from Adelaide announced that they have filed a lawsuit against the ride-sharing giant for allegedly being dismissed unfairly and exploited.  The lawsuit is an appeal to a decision made by […]

DoorDash spreads beyond North America with Australia launch

SYDNEY (Reuters) – Meal delivery service DoorDash Inc said it will begin taking orders in the Australian city of Melbourne on Wednesday, its first foray outside North America, adding to the competition in the country’s home-delivery service market. The biggest U.S. food delivery company will take on Uber Technologies Inc’s Uber Eats, Just Eats Plc’s […]

“Hardest it’s ever been”: Disrupted but not dejected, Australia’s restaurant owners discuss what’s next

If you’re thinking about opening a restaurant, cafe or bar, you may want to reconsider. That was the takeaway from a gathering of business owners at the coalface of Australia’s hospitality sector in Melbourne last night, as heads come together to try and chart a path through a period of unprecedented disruption. One restauranter, an […]

‘Not a level playing field’: NZ restaurants speak out on Uber Eats

Small businesses have told The Spinoff that hefty commission fees from the global delivery giant are pushing them to the brink, and are asking why global fast food chains get a discount. Small hospitality businesses are paying substantially higher commission rates to Uber Eats than fast food giants using the food-delivery app, and some say […]

The new food delivery service that could challenge UberEats and Deliveroo

Delivery service DoorDash is advertising a number of jobs across Melbourne   The food delivery giant has not confirmed anything about the launch  Their website is also searching for restaurants to sign up to the service A new food delivery service is set to arrive in Australia and could challenge UberEats and Deliveroo. DoorDash is already […]

‘It’s quite a stitch-up’: How UberEats wiped out $30,000 with the press of a button

UberEats took $30,000 from James Townend with the press of a button — and it says the move, which could cost him $120,000 this year, is “standard policy”. A Sydney restaurant owner has accused UberEats of wiping $30,000 from his business overnight with the press of a button — a move that could cost him […]

Menulog delivers red ink in fight with UberEats

The new managing director of food delivery business Menulog says aggressive investment in brand-building will be stepped up to chase more market share as the cost of expansion into new states dragged the group into the red in the first half of 2019. Ben Carter, who took the helm of Menulog on June 1, said […]

Chef warns half of the businesses using Uber Eats and Deliveroo to sell their products ‘aren’t making ANY money’ off the online orders

… One of the business owners who helped pioneer the platform’s introduction to the Australian market now argues the business model ‘has to give’ to remain sustainable. Geoff Bannister, the owner of Dr Dough Doughnuts, said more than half of the restaurants who offer their services on UberEats and rival service Deliveroo ‘aren’t making any […]