Deceitful delivery? A new report reveals that Grubhub knowingly schemed to cheat its couriers out of minimum wage. According to Streetsblog, in 2024, the popular food delivery service began outsourcing a percentage of its orders to Relay, another delivery app exempt from NYC delivery-app minimum-wage requirements. Essentially and legally, starting in 2024, if you ordered delivery …
Tag Archives: driver pay
California mandates full refunds and human support for DoorDash & Uber Eats customers
California has passed a new law that significantly changes how food delivery platforms must handle refunds, customer service, and driver pay transparency.Will Neff’s Anime Mount RushmoreKeep WatchingAdvertisement The legislation, Assembly Bill 578, applies to major food delivery services, including Uber Eats, DoorDash, and Postmates, and introduces stricter consumer protections when orders go wrong. Under the new law, food …
Uber Eats settles Seattle labor claims for $15M
Dive Brief: Dive Insight: The settlement marks a win for Seattle’s regulatory authorities, which have sought to enforce the city’s independent contractor and minimum pay laws since they took effect. Those laws were part of a tide of regulations passed by major municipalities in the first years after the COVID-19 pandemic that forced app-based delivery …
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New Study: Evaluating the Harmful Impacts of Seattle’s Delivery Pay Law
This year, Seattle implemented an extreme minimum pay law for app-based workers, including Dashers. After more than six months, the law continues to fail to deliver promised benefits for Dashers, all while raising costs for consumers and harming Seattle’s restaurants and small businesses. We discuss the impacts to Dashers below and compare the experience of …
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DoorDash expands rewards, support offerings for drivers
DoorDash is once again rolling-out new tools designed to assist its drivers. The delivery company, which offers operates in more than 25 countries, has announced a host of seven new products and features for Dashers (its term for contract employees that shop for and deliver customer orders), aimed at providing “even more flexibility, even more …
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DoorDash Just Raised Prices on Seattle Deliveries Again
If you’re the kind of person who likes to get a private taxi for your burrito, the cost of that taxi just went up: On Thursday, August 1, DoorDash began adding a $1.99 fee to “long distance” orders, the delivery app company said in a blog post, a fee that comes on top of the $4.99 “regulatory …
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Batched delivery orders take longer, hurt food quality
Third-party delivery providers’ practice of bundling multiple orders in one trip slows delivery times and hurts customer satisfaction. That’s according to The Path to Third-Party Excellence, a soon-to-be-published report from researcher Intouch Insight, which used secret shoppers to place 600 delivery orders from restaurants and convenience stores across the U.S. The orders were split evenly among …
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Delivery fees have Seattle diners, drivers and restaurants reeling
Mia Shagen has delivered for DoorDash via electric bicycle and scooter since 2020. She moves between cities throughout the year but has always called Seattle her home. She isn’t sure she can stay, though. Shagen says she’s never made so little delivering for DoorDash. Take Wednesday, Aug. 14: Shagen worked five and a half hours, …
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New Yorkers See 58% Rise in Food-Delivery Fees
New Yorkers have paid 58% more in food-delivery fees since before a minimum-wage law went into effect in late 2023… more
NYC delivery worker earnings up 22%
Dive Brief: Dive Insight: Base pay is an increasingly large share of delivery worker pay, as tipping has fallen off sharply in NYC. The DCWP found that consumer tips did fall year-over-year in Q1 2024 by about 66%, from $9.9 million per week to just $3.4 million, while fees paid to the apps by consumers shot …