Grubhub enhances customer insights with order frequency data

Operators can view how often certain customers order from them and take action like running promotions to bolster return visits. Dive Brief: Dive Insight: Grubhub said the order frequency data gives restaurants a deeper understanding of the behavior of specific customer cohorts. Restaurants will be able to see the top 10% of customers by order …

Tattle Achieves Gold Partner Status with Olo, Revolutionizing Guest Feedback in the Restaurant Industry

Tattle, the AI-driven survey platform providing the restaurant industry with detailed, data-driven insights into guest sentiment, today announced it has achieved Gold Partner status with Olo (NYSE: OLO), a leading open SaaS platform for restaurants. Restaurants which use both Olo and Tattle can effortlessly uncover key operational improvements, resulting in tangible ways to elevate omni-channel guest experience, …

DoorDash enhances merchant platform with store rewards

Dive Brief: Dive Insight: According to DoorDash’s latest economic impact report, 76% of merchants were satisfied with DoorDash’s ability to attract new customers, which is what these latest products are mainly focused on. “DoorDash was built to be a catalyst for growth for local merchants of all types and all sizes,” Chantal Leonard, head of merchant product, …

Grubhub to share more detailed data with restaurants

Restaurants can see data on new and returning Grubhub customers. / Image courtesy of Grubhub Grubhub will start sharing more detailed guest data with restaurants, part of a few updates to its toolkit for operators unveiled Thursday. Restaurants will now be able to see how different customer segments are performing. They can view data such …

Grubhub adds customer insights, other features to restaurant portal

Dive Brief: Dive Insight: Grubhub developed the portal updates after hearing from restaurant partners and receiving feedback from partners involved with Grubhub’s Restaurant Leadership Council, the company said in an email to Restaurant Dive. A handful of partner restaurants within the council then met with Grubhub’s Restaurant Success team to discuss a range of topics, including features and products that …

Olo CEO: End-to-End Personalization of Restaurant Experience Is Already Possible

Fully personalized dining experiences are already possible once restaurants and customers get onboard, according to Olo. In an interview with PYMNTS, Noah Glass, CEO of the restaurant technology platform, said the company’s vision of the Restaurant of the Future, wherein customers are identified every step of the way and restaurants personalize the experience to their habits and preferences, …

DoorDash Launches Reporting API Tool

DoorDash announced the launch of a new Reporting API to allow DoorDash merchants to safely and securely access data about their sales, operations, and finances directly or through select partners ItsaCheckmate and Nextbite. The Reporting API allows for easy access to data in a reliable and scalable manner. With this data, Merchants can create custom …

DoorDash’s latest tool allows merchants to download sales data

Dive Brief: Dive Insight: DoorDash’s Reporting API tool was created in response to restaurant feedback, the company wrote in an email to Restaurant Dive. When the platform rolled out its Report Builder feature set in 2022, which allowed merchants to create customized reports, restaurants — particularly multi-unit operators — requested more flexibility to access sales …

Noah Glass: Shifting From ‘Borderless’ Pay to Autonomous Delivery

In the wake of the off-premises revolution, Olo founder and CEO Noah Glass has turned his attention to reinventing the experience of dining inside restaurants. With guests identified by their phone number or even biometrics like a face or eye scan, his goal is giving every guest the everybody-knows-your-name experience of a seasoned regular. After …

Introducing DoorDash’s Reporting API to Help Merchants Better Understand and Improve Their Business

Today, DoorDash announced the launch of a new Reporting API to allow DoorDash merchants to safely and securely access data about their sales, operations, and finances directly or through select partners ItsaCheckmate and Nextbite. The Reporting API allows for easy access to data in a reliable and scalable manner. With this data, Merchants can create custom analyses and pull valuable insights to …