DoorDash sues New York City over requirement to share diner data with restaurants

Dive Brief: DoorDash filed a lawsuit against New York City on Wednesday objecting to a ordinance that requires third-party ordering and delivery companies to share customers’ personal information with restaurants with each order. “The Ordinance imposes virtually no restrictions on what restaurants may do with that data, and it does not mandate any data-security requirements once …

Owner.com serves up $10.7M so that independent restaurants can get cooking

Independent restaurants don’t typically have the luxury to create their own online food ordering and delivery capabilities or negotiate for lower rates from legacy ordering platforms like the large restaurant chains do. Here’s where Owner.com comes in. The Palo Alto-based company provides a free online ordering, delivery and marketing platform for independent restaurants that puts them on …

Grubhub is trying to repair its broken relationship with restaurants after its plunge to the bottom. But experts say it’s an empty gesture that won’t put the delivery platform back on top.

In 2019, Grubhub came under fire for its phone ordering system. Now the company is changing how diners call in orders. But the policy is already facing criticism. “It’s more trickery from Grubhub,” the New York City restaurant advocate Andrew Rigie tweeted. See more stories on Insider’s business page. Grubhub is overhauling how customers place …

Grubhub replaces phone orders with assisted ordering feature

Dive Brief: Grubhub this week announced a new assisted ordering feature, which will begin rolling out to restaurants Aug. 23. The feature replaces phone orders by giving customers three option prompts: place an order, ask questions about a previously placed order or ask any other questions. According to a company blog post, customers’ calls will …

NYC BILL WOULD REQUIRE DELIVERY COMPANIES TO SHARE DATA WITH RESTAURANTS

A bill introduced in the New York City Council this week would require third-party delivery companies like DoorDash, Uber Eats and Grubhub to share more data with the restaurants that use their marketplaces. That data would include a customer’s name, phone number, email address, delivery address and the contents of the order, allowing restaurants to market directly …

Hungr Goes its Own Way by Giving Restaurants Customer Data

As the debate over fees and customer data continues its slow burn in the delivery space, one smaller player is going all in on sharing customer information with restaurants so they can fine-tune their operations and develop marketing campaigns to target the best users and neighborhoods in what the San Diego-based company calls a “watershed …

Panda Express launches delivery service as it cuts the Uber Eats, Postmastes middleman

Panda Express is taking control of its own food deliveries. The American Chinese restaurant is cutting out the middleman in deliveries so its guests will not incur additional fees typically found on third-party apps. To celebrate the launch, Panda Express is offering free delivery beginning Thursday through July 1 on orders over $10. The restaurant …

Bikky Helps Restaurants Sell Native Delivery to Third-Party Users

A delivery-focused upstart out of New York City claims it has cracked the code to get restaurants the details of who is ordering their food via third-party delivery services, and it’s building a business on helping restaurants market directly to Grubhub, DoorDash, Uber Eats and Postmates customers who order through those popular apps. The company, …

California Introduces Law to Stop Delivery Apps Screwing Over Restaurants

On Tuesday, California State Assemblywoman Lorena Gonzalez (D-San Diego) introduced legislation to protect restaurants from being exploited by food delivery platforms that add restaurants without permission and withhold customer data. “We need to level the playing field for mom-and-pop restaurants that are being taken advantage of by big tech,” Assemblywoman Gonzalez said in a statement. “Restaurants shouldn’t …

Ordering DoorDash? Proposed California law would share your information with restaurants

Food delivery platforms like DoorDash would be required to share customer information with the restaurants they order from under a new California bill. The lawmaker behind the bill says it will “level the playing field” between food delivery apps like DoorDash, Grub Hub, Postmates and Uber Eats and California restaurants, 60 percent of which are …