Noah Glass Laser Focused on ‘Digital Hospitality’

Noah Glass is all in on the concept of digital hospitality. The founder and CEO of Olo said he’s seen his segment of the industry transform dramatically over the last 17 years, especially in the last two years, but he’s especially excited about what’s on the horizon. What started as a way for restaurants to …

CKE Restaurants Chooses Punchh to Build Loyalty Program

ParTech, Inc. (PAR), a global restaurant technology company and builder of a unified commerce cloud platform for enterprise restaurants, today announced that its leading customer loyalty, offers and engagement solution, Punchh, has been selected by CKE Restaurants Holdings, Inc. (CKE) – the owner, operator and franchisor of Carl’s Jr. and Hardee’s – to introduce an upgraded digital loyalty program to …

The importance of embracing today’s always-connected diner

In today’s world there is no denying that apps have changed the way we get things done, whether it’s shopping, banking or dining. Yet as restaurateurs look to create a connected guest experience, there are challenges to making that a simple, seamless experience. Diners have quickly embraced contactless payments via their mobile devices, as well as …

THANX TO ACQUIRE DATA COMPANY FOUNDED BY EX-GRUBHUB STAFFERS

Thanx CEO Zach Goldstein believes today’s restaurants are actually in two businesses: food and data.  With the shift to online ordering that has happened over the past several years, restaurants have access to more information about their customers than ever, he said. The problem is, they don’t always know what to do with it. The …

Dive Brief: WOWorks, parent company of Saladworks, Frutta Bowls, Garbanzo Mediterranean Fresh and The Simple Greek, has named Kyle Mark as its chief information officer. In the newly created role, Mark will lead the company’s technology operations. Its new tech stack is currently being upgraded and is set to be complete by April. WOWorks is updating its …

Grubhub sues NYC over restaurant data-sharing law

Dive Brief: Grubhub filed a lawsuit against New York City on Dec. 10, in the U.S. District Court for the Southern District of New York. The suit seeks a permanent injunction to keep the city from enforcing two ordinances (NYC Int. 2311-A  and NYC Int. 1897-A2) that require third-party delivery companies to share customers’ personal information with restaurants monthly if a …

Uber Eats Joins DoorDash in Suing NYC Over Data-Sharing Law

New York judge orders for cases to be combined Both lawsuits claim NYC rule is unconstitutional Uber Technologies Inc.‘s Uber Eats has joined DoorDash Inc. in suing New York City over a law that makes delivery apps share customer data with restaurants. The data-sharing mandate “rewrites” agreements made between delivery platforms and restaurants and “runs roughshod” over …

DoorDash sues New York City over requirement to share diner data with restaurants

Dive Brief: DoorDash filed a lawsuit against New York City on Wednesday objecting to a ordinance that requires third-party ordering and delivery companies to share customers’ personal information with restaurants with each order. “The Ordinance imposes virtually no restrictions on what restaurants may do with that data, and it does not mandate any data-security requirements once …

Owner.com serves up $10.7M so that independent restaurants can get cooking

Independent restaurants don’t typically have the luxury to create their own online food ordering and delivery capabilities or negotiate for lower rates from legacy ordering platforms like the large restaurant chains do. Here’s where Owner.com comes in. The Palo Alto-based company provides a free online ordering, delivery and marketing platform for independent restaurants that puts them on …

Grubhub is trying to repair its broken relationship with restaurants after its plunge to the bottom. But experts say it’s an empty gesture that won’t put the delivery platform back on top.

In 2019, Grubhub came under fire for its phone ordering system. Now the company is changing how diners call in orders. But the policy is already facing criticism. “It’s more trickery from Grubhub,” the New York City restaurant advocate Andrew Rigie tweeted. See more stories on Insider’s business page. Grubhub is overhauling how customers place …