California Introduces Law to Stop Delivery Apps Screwing Over Restaurants

On Tuesday, California State Assemblywoman Lorena Gonzalez (D-San Diego) introduced legislation to protect restaurants from being exploited by food delivery platforms that add restaurants without permission and withhold customer data. “We need to level the playing field for mom-and-pop restaurants that are being taken advantage of by big tech,” Assemblywoman Gonzalez said in a statement. “Restaurants shouldn’t […]

Ordering DoorDash? Proposed California law would share your information with restaurants

Food delivery platforms like DoorDash would be required to share customer information with the restaurants they order from under a new California bill. The lawmaker behind the bill says it will “level the playing field” between food delivery apps like DoorDash, Grub Hub, Postmates and Uber Eats and California restaurants, 60 percent of which are […]

Why Chuy’s Is Fighting to Control Food Delivery Data

Food-delivery service DoorDash is now worth more than $13 billion after a new round of private funding. Founded just six years ago, the company has capitalized on the growing delivery trend in the restaurant industry and is now the largest third-party delivery service in the world. Virtually all restaurant chains are using one or multiple delivery services […]

DoorDash breach exposes data of nearly 5m users

[SAN FRANCISCO] On-demand restaurant meal delivery service DoorDash on Thursday said a breach of its system exposed nearly five million customers, eateries and “Dashers” to a data breach. The San Francisco-based startup, which competes in North America with Uber Eats and GrubHub, said it noticed unusual activity early this month and discovered DoorDash user data […]

Data Shines Spotlight on Delivery Consumers

New data shines a light on delivery consumers and their habits. Numerator, a market research and consumer insights company, took a look at some 450,000 American consumers to glean some information about their collective appetite for delivery. The big numbers: The average food-delivery user places an order a little over seven times a year and […]

Doordash is beating Postmates and Grubhub at alternative data

There are plenty of food delivery apps out there: Seamless, Grubhub, Uber Eats, Postmates, goPuff, Delivery.com, Munchery, Eat 24, Favor Delivery, Saucey, Eaze, Deliv, and OrderUp. But DoorDash ($DOORDASH) is growing at a scale that should intimidate them all.  Hiring The first thing we look when going into the alternative data is how companies hire and […]

DoorDash leverages data in the cloud as it ushers in new era for food delivery

To determine whether a food delivery business has value, look at the data it collects. And DoorDash Inc. has data. Order behavior by customers of the food delivery service, which now serves diners in 4,000 cities across the U.S. and Canada from over 340,000 merchants, gives it a pretty good idea of what diners like and don’t like. Customer ratings of food […]

June 26 – Lauren with Snack Attack and Amelia and Michael with NoCo Nosh

Lauren Storby with Snack Attack joins the show to discus guest retention.  Next, its Amelia Sewell and Michael Atkinson with NoCo Nosh, a locally owned and operated restaurant delivery service. Podcast: Play in new window | Download more

EatStreet food ordering service discloses security breach

Eatstreet, an online and mobile food ordering service, disclosed today a security breach that took place last month and during which a hacker stole the company’s database, complete with customer and partner details. ZDNet has learned that responsible for this breach is Gnosticplayers, a hacker who previously breached many other online services, including big names […]

Restaurants Should Increase Their Appetite For Digital Marketing

…1. Make the most of first-party data.  Instead of giving away crucial first-party data to delivery services like Doordash, restaurants must hold direct connections to their customers in order to gather valuable insights and build digitally enabled relationships.  …2. Create an always-on dialogue.   Restaurant marketers often focus on promoting seasonal products, one-time offers and steep discounts. […]