FTC proposes a crackdown on third-party delivery charges

The Federal Trade Commission is considering a crackdown on third-party delivery charges. The consumer watchdog on Thursday proposed a new rule that would address how apps like DoorDash, Uber Eats and Grubhub handle pricing and delivery fees for consumers. The agency is asking for public comment on the proposal through May 18.  The proposal highlights …

Your GrubHub courier might not actually work for GrubHub — so the company can avoid paying minimum wage

Deceitful delivery? A new report reveals that Grubhub knowingly schemed to cheat its couriers out of minimum wage. According to Streetsblog, in 2024, the popular food delivery service began outsourcing a percentage of its orders to Relay, another delivery app exempt from NYC delivery-app minimum-wage requirements. Essentially and legally, starting in 2024, if you ordered delivery …

California mandates full refunds and human support for DoorDash & Uber Eats customers

California has passed a new law that significantly changes how food delivery platforms must handle refunds, customer service, and driver pay transparency.Will Neff’s Anime Mount RushmoreKeep WatchingAdvertisement The legislation, Assembly Bill 578, applies to major food delivery services, including Uber Eats, DoorDash, and Postmates, and introduces stricter consumer protections when orders go wrong. Under the new law, food …

Uber Eats settles Seattle labor claims for $15M

Dive Brief: Dive Insight: The settlement marks a win for Seattle’s regulatory authorities, which have sought to enforce the city’s independent contractor and minimum pay laws since they took effect. Those laws were part of a tide of regulations passed by major municipalities in the first years after the COVID-19 pandemic that forced app-based delivery …

Under NJ rule, some freelancers, like Uber drivers, could be classified as employees

Truckers as well as drivers for such rideshare apps as Uber, Lyft, DoorDash and GrubHub could be classified as regular company employees and not freelance workers in New Jersey under a new rule proposed by the state Department of Labor.  The rules could increase labor costs for those businesses and others that use freelancers. But …

Food delivery apps will now be required to have permits in Boston

Apps like GrubHub or Uber Eats are about to see stricter regulations in Boston. The Boston City Council has approved a new ordinance that will require third-party food delivery apps to get a permit to operate in the city. The council voted 11 to 2 to pass the ordinance proposed by Mayor Michelle Wu. It’s in response …

Delivery apps don’t have to share data with NYC restaurants, judge rules

Delivery apps like DoorDash, Uber Eats and Grubhub won’t have to share detailed customer data with restaurants in New York City, a federal judge said on Tuesday. Judge Analisa Torres ruled that a law requiring delivery services to hand over things like customers’ full names, email addresses, phone numbers and addresses violates the companies’ First …

New Study: Evaluating the Harmful Impacts of Seattle’s Delivery Pay Law

This year, Seattle implemented an extreme minimum pay law for app-based workers, including Dashers. After more than six months, the law continues to fail to deliver promised benefits for Dashers, all while raising costs for consumers and harming Seattle’s restaurants and small businesses. We discuss the impacts to Dashers below and compare the experience of …

Delivery Hero Falls 9% After Sale of Taiwan Unit to Uber Blocked

(Bloomberg) — Delivery Hero SE shares fell the most in two weeks in the first day of trading after Taiwan blocked the sale of its subsidiary there to Uber Technologies Inc. Shares of Delivery Hero fell as much as 9% to €26 in Frankfurt on Friday after the Taiwan Fair Trade Commission ruled the proposed …

DoorDash Just Raised Prices on Seattle Deliveries Again

If you’re the kind of person who likes to get a private taxi for your burrito, the cost of that taxi just went up: On Thursday, August 1, DoorDash began adding a $1.99 fee to “long distance” orders, the delivery app company said in a blog post, a fee that comes on top of the $4.99 “regulatory …