Park Ridge Restaurant Complains That Grubhub Is Selling Its Food For Delivery Without Permission

PARK RIDGE, Ill. (CBS) — The next time you place a delivery order, you may not get exactly what’s on the menu. A Park Ridge restaurant said Chicago-based Grubhub is selling its food for delivery without its consent. CBS 2’s Vince Gerasole went digging for answers, and found out Grubhub admits that is how it does […]

Restaurant Leading Grubhub Case Asks to Appeal Arbitration Order

The restaurant leading a proposed class action over claims that Grubhub Inc. sets up “shadow websites” to compete with its clients sought permission to immediately appeal a Philadelphia federal judge’s ruling sending the case to arbitration. “Grubhub’s liability is clear,” the Jan. 8 motion says. The lawsuit accuses the company of setting up websites that appear to […]

Grubhub offers fix for bogus-charge ‘glitch’

After months of controversy over a phone-ordering system that restaurant owners say stuck them with bogus charges, Grubhub says it has a “common sense” solution. Grubhub customers will hear a new prompt when they call a restaurant through the app, as detailed in a letter the company sent City Council Thursday afternoon.  Press one if you want to place an order. […]

Amazon’s investment in food-delivery app Deliveroo, its key weapon against Uber Eats in the UK, suffered another big setback from regulators

The UK’s Competition and Markets Authority has decided to move forward with an investigation into Amazon’s stake in the online food delivery group Deliveroo, it announced Friday.   Amazon led a $575 million fundraising round by Deliveroo in May, and its stake would give it more say in running the online food delivery group’s far-reaching UK network.  But the […]

California’s new employment law has boomeranged and is starting to crush freelancers

California’s new AB 5 employment law takes effect Jan. 1, 2020, and freelancers are already feeling the squeeze with a decline in business and income. The law codifies the ABC test — which helps employers determine who should be classified as a freelancer — giving exemptions to some types of freelancers, such as architects, doctors, […]

Amazon’s Deliveroo Takeout Leaves an Unpleasant Taste

It’s the worst nightmare of supermarkets and food delivery firms alike: Amazon.com Inc. turbocharging its grocery business with a network of couriers who can have grub on your doorstep within an hour. So you can see why Britain’s competition regulator has decided to challenge the e-commerce giant’s planned investment in Deliveroo, the U.K. rival to […]

Food-Delivery Services Taxed by Duty Question

Grubhub Inc. Chief Executive Matt Maloney says his food-delivery rivals need to charge more sales taxes on their delivery fees. They disagree. Delivery fees administered by companies like Uber Technologies Inc.’s Uber Eats division, Postmates Inc., DoorDash Inc. and Grubhub are receiving increasing attention from local officials who have watched the industry grow quickly in […]

DoorDash and Uber Eats aren’t collecting sales tax on delivery fees in some states. That could be a problem.

The food delivery company Grubhub said it has collected hundreds of millions in taxes for delivery and service fees in dozens of states since at least 2011. But Recode has found that in some of those same states, Grubhub’s top rivals in the delivery space, including DoorDash, Postmates, and Uber Eats, don’t appear to be […]

DoorDash tipping practices prompts lawsuit from DC Attorney General

DoorDash is facing a new lawsuit regarding its tipping practices. This time, it’s coming from Washington, D.C. Attorney General Karl Racine. In the suit, Racine accuses DoorDash of engaging in deceptive tipping practices while also failing to provide any relief to workers whose tips were taken. Racine’s office first opened an investigation into DoorDash’s practices in March […]

Grubhub threatened with legislative action if it doesn’t fix phone order issues

Grubhub will create a new third-party task force to review the way it charges restaurant partners for phone orders, according to Crain’s New York.  The move comes after the New York City Council sent a letter to Grubhub CEO Matt Maloney threatening to pursue legislation if restaurant complaints weren’t addressed. The company’s task force will provide recommendations […]