Scott Lawton isn’t a big fan of many of the service charges he’s been seeing, at restaurants and in other industries. And yet bartaco, the 37-unit chain where he’s the CEO, added an 18% surcharge at its location in Denver last year. To Lawton, he didn’t have much of a choice. When the minimum wage …
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Congressional leaders will be demanding answers from a powerful Big Tech titan that is subjecting millions of American diners to surprising new fees — without the consent or control of the restaurant owners who are providing the food service. The federal reaction comes after a FOX Business exclusive report on Tuesday about the outrage caused by a …
Shares of Toast Inc. were tumbling nearly 10% in morning trading Wednesday after the restaurant-technology company said it was doing away with a 99-cent order-processing fee that drew pushback from customers. “We made the wrong decision and following a careful review, including the additional feedback we received, the fee will be removed from our Toast …
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DoorDash has been hit with a $1 billion class action lawsuit by a customer who alleges the delivery company charges customers on iPhones more than those on Androids. The lawsuit filed by Kameron Masters in Northern District of California on Wednesday said DoorDash disproportionately charges iPhone users more often than Android users for extra “expanded …
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Toast is adding a new consumer-facing $0.99-cent surcharge to all online orders, without giving restaurants the option to opt out of the new fee, in an unpopular move that has caused restaurant operators to post letters and tweets of protest on social media. As first reported by The Boston Globe, the fee will be added to all …
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DoorDash, Grubhub and Uber Eats may be convenient, but whether they’re a winning proposition for anybody can swing on a few dollars. The apps aren’t always transparent about who receives what share of the bill paid by customers. So The Washington Post conducted an experiment, placing identical orders on each app and then gathering receipts …
WASHINGTON (7News) — The D.C. Council this week has passed an emergency bill that offers restaurants relief against high delivery app fees. After being amended and adjusted, the legislation passed unanimously. Third-party companies like GrubHub, DoorDash and Uber Eats offer restaurants delivery package plans that range from 15% to 30%. In March, after the city’s 15% …
If you’ve spent more time comparing your DoorDash bill on your iPhone to your friend’s Android device than actually eating your delivery food, you might be on to something—at least according to a recent lawsuit. According to an amended complaint filed May 5 in Maryland federal court, Apple users get the raw end of the deal in …
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DoorDash has been charging iPhone users more than Android users for identical deliveries, according to a lawsuit seeking class action status. The court documents (PDF, via 9to5Mac) submitted for the case included screenshots showing how iPhone users are charged an extra fee for “expanded range.” On the company’s website, it said the fee “helps DoorDash preserve [customers’] access to …
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DoorDash DASH services were considered by many to be invaluable during the covid pandemic, where the services helped keep some restaurants in business, drivers received paychecks and customers got convenient food delivery. The service was good and made the best out of a bad situation for all involved. Delivery convenience is something many people are comfortable …
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