For local restaurants, issues with delivery services like Grubhub, DoorDash are common

Ana McClain was confused when a customer came into her restaurant, Lion Bridge Brewing Company in Cedar Rapids, in March asking why her food was never delivered. The brewery McClain co-owns never got the order — and it didn’t partner with any delivery services. The woman explained she placed her order through the restaurant delivery […]

Grubhub Hit With Lawsuit for Listing Restaurants Without Permission

Two restaurants have initiated a potential class-action lawsuit against GrubHub for allegedly listing 150,000 restaurants to its site without the businesses’ permission. The Farmer’s Wife in Sebastopol, California and Antonia’s Restaurant in Hillsborough, NC filed the suit with Gibbs Law Group, accusing Grubhub of adding their restaurants to its site despite not entering into a partnership, which causes “significant damage to […]

Grubhub Sued for Sneakily Adding 150,000 Restaurants to Platform

Grubhub Inc. was accused in a lawsuit of responding to growing competition in the food-delivery business by adding 150,000 restaurants to its platform without their permission. To disguise the subterfuge, Grubhub instructs delivery drivers to place orders with the restaurants themselves and pretend to be the intended customers when they pick up the food, according to […]

Restaurants File Class Action Lawsuit Against Grubhub for Adding Them to Its Platform Without Permission

OAKLAND, Calif.–(BUSINESS WIRE)–Two well-known restaurants have filed a class action lawsuit on behalf of affected restaurants throughout the country alleging that Grubhub intentionally included them on its delivery and takeout website and mobile app platform without permission. The lawsuit states that by including restaurants, including their names and logos, on its website without authorization, Grubhub […]

DOORDASH ACCUSED OF STEERING ORDERS FROM NON-PARTNER RESTAURANTS

A lawsuit accuses third-party delivery company DoorDash of steering business from non-partner restaurants by incorrectly listing them as closed or too far away for delivery. The suit was filed Thursday in California on behalf of Lona’s Lil Eats, an Asian-fusion restaurant in St. Louis. Though Lona’s has no official relationship with DoorDash, it has a page on […]

California law bars delivery companies from adding non-partnered restaurants

Dive Brief: California Gov. Gavin Newsom signed two pieces of legislation into law that would create regulations for the food delivery industry, according to the Los Angeles Times. The first initiative, signed on Wednesday, requires aggregators to sign formal, written agreements with restaurants before adding the company to their marketplaces and providing delivery.  The second law, signed […]

Forsyth County restaurants ‘put off’ by delivery app GrubHub’s tactics

Dutch Monkey Doughnuts said the store, off Atlanta Highway, offers in-store or drive-thru pickups for their products but don’t offer any delivery options.  That made it a surprise when Dutch Monkey’s owners found out customers were getting deliveries of their doughnuts through GrubHub, a company that offers delivery services for restaurants that don’t usually deliver.  […]

Local Restaurant Owners Accuse Grubhub and Microsites Of Hijacking Their Online Identities

ROSS TOWNSHIP (KDKA) — Local restaurant owners say they’re furious. They have narrowly survived the coronavirus pandemic and boarded up during protests. But now they’re running into new issues with Grubhub and other third-party delivery apps. Some say they’re listed on Grubhub without ever signing up, and others claim the apps are creating fake websites […]

2 New Mexico Restaurateurs Are Adding Fuel To The Fire Under GrubHub

As restaurants struggle to stay afloat during the coronavirus pandemic, many have turned to delivery apps to serve customers until it is safe to return to dine-in service. But the fees these companies charge have left restaurant owners reeling. City councils in New York, Los Angeles, San Francisco, Seattle and Washington, D.C., have recently voted […]

Metro Detroit restaurant owners say Grubhub added them to service without permission

DETROIT – Several local restaurants are upset a food delivery app has been selling their food to customers without their knowledge. They’ve been fighting to get it stopped and claim they were given the run around. M Street Baking Company in Howell is open for takeout during the pandemic. Like many restaurants they were approached to […]