Metro Detroit restaurant owners say Grubhub added them to service without permission

DETROIT – Several local restaurants are upset a food delivery app has been selling their food to customers without their knowledge. They’ve been fighting to get it stopped and claim they were given the run around. M Street Baking Company in Howell is open for takeout during the pandemic. Like many restaurants they were approached to […]

Can local delivery companies save restaurants from the coronavirus and the tech giants?

Alex Foulkes’ restaurant got its first order from DoorDash more than a year ago. Foulkes, co-owner of Penny Lane Pub in Old Saybrook, had never agreed to work with DoorDash but a representative from the company was now phoning in an order. He’d later learn that DoorDash had posted Penny Lane Pub’s menu on its app and […]

DoorDash Doesn’t Know Which Restaurants Are Open, and Drivers Pay the Price

During the ongoing coronavirus pandemic many people sheltered indoors are turning to food delivery apps to have meals or groceries brought to their doorstep. But some drivers working for popular app DoorDash are making as little as just over $3 an hour, according to multiple DoorDash drivers. One reason some drivers are making so little money during the coronavirus […]

Are Delivery Services Saving Restaurants—Or Hastening Their Demise?

When Justin Brunson opened Masterpiece Delicatessen in 2008, Uber hadn’t even started driving people around, let alone delivering food. But by late 2019, delivery services like Uber Eats, Grubhub, DoorDash, and Postmates ate up 85 percent of the deli’s business, making an actual restaurant space next-to irrelevant. Brunson closed down Masterpiece and moved it inside his fine-dining restaurant up the road, Old […]

California might crack down on delivery app shenanigans

Have you ever ordered dinner through an app, only to watch your driver circle around and cancel on you? You might be ordering from a restaurant that’s not even open, or doesn’t know it’s listed on that app. In January, we wrote about restaurants that were added to GrubHub without their knowledge or consent, spotlighting a Twitter […]

Grubhub and other delivery programs collide because of unauthorized restaurant listings

A random Google search last week led Andrew Moyes to a Grubhub site offering shipping Moo’s Craft Barbecue, smoked popcorn specializing in beef brisket and jalapeño cheddar sausages. But there was one problem. Mujozi is the cook and owner of Mui. As far as he knew, Moe had never executed a delivery order during the three […]

DoorDash Faces Its Latest Challenge: Wooing Wall Street

The food delivery app is losing money, battling rivals, facing lawsuits — and trying to go public. What could go wrong? SAN FRANCISCO — DoorDash, the leading food delivery app in the United States, has its fans. Hungry people. Busy people. Lazy people. It also has its share of enemies: Regulators who have poked holes […]

Great NH restaurants seeking to block DoorDash, GrubHub with lawsuit

BEDFORD — Great New Hampshire Restaurants hopes to distance itself from two popular food delivery services — DoorDash and GrubHub — and has gone as far as filing a lawsuit in U.S. District Court against the two companies. The suit claims trademark infringement, unfair competition, injury to business reputation, and false and deceptive business practices. […]

Grubhub serves up new controversy in Iowa City market

Grubhub was effectively chased from the Iowa City-area market more than two years ago when local restaurateurs banded together to launch their own homegrown delivery service, CHOMP , in protest of the company doubling service fees.Now the Chicago-based delivery behemoth is back in town, and it’s not winning many friends this time, either.According to CHOMP co-founder Adam […]

Pittsburgh restaurant fights against food delivery apps, claim they hijacked their menu

Pittsburgh restaurant fighting food delivery apps, claim they hijacked their menu PITTSBURGH — A local restaurant is calling out several food delivery service apps, claiming their menu was hijacked and they’re being forced to participate in the take-out service. It all came to a head with a heated confrontation this week between a GrubHub driver and […]