Forsyth County restaurants ‘put off’ by delivery app GrubHub’s tactics

Dutch Monkey Doughnuts said the store, off Atlanta Highway, offers in-store or drive-thru pickups for their products but don’t offer any delivery options.  That made it a surprise when Dutch Monkey’s owners found out customers were getting deliveries of their doughnuts through GrubHub, a company that offers delivery services for restaurants that don’t usually deliver.  […]

Local Restaurant Owners Accuse Grubhub and Microsites Of Hijacking Their Online Identities

ROSS TOWNSHIP (KDKA) — Local restaurant owners say they’re furious. They have narrowly survived the coronavirus pandemic and boarded up during protests. But now they’re running into new issues with Grubhub and other third-party delivery apps. Some say they’re listed on Grubhub without ever signing up, and others claim the apps are creating fake websites […]

2 New Mexico Restaurateurs Are Adding Fuel To The Fire Under GrubHub

As restaurants struggle to stay afloat during the coronavirus pandemic, many have turned to delivery apps to serve customers until it is safe to return to dine-in service. But the fees these companies charge have left restaurant owners reeling. City councils in New York, Los Angeles, San Francisco, Seattle and Washington, D.C., have recently voted […]

Metro Detroit restaurant owners say Grubhub added them to service without permission

DETROIT – Several local restaurants are upset a food delivery app has been selling their food to customers without their knowledge. They’ve been fighting to get it stopped and claim they were given the run around. M Street Baking Company in Howell is open for takeout during the pandemic. Like many restaurants they were approached to […]

Can local delivery companies save restaurants from the coronavirus and the tech giants?

Alex Foulkes’ restaurant got its first order from DoorDash more than a year ago. Foulkes, co-owner of Penny Lane Pub in Old Saybrook, had never agreed to work with DoorDash but a representative from the company was now phoning in an order. He’d later learn that DoorDash had posted Penny Lane Pub’s menu on its app and […]

DoorDash Doesn’t Know Which Restaurants Are Open, and Drivers Pay the Price

During the ongoing coronavirus pandemic many people sheltered indoors are turning to food delivery apps to have meals or groceries brought to their doorstep. But some drivers working for popular app DoorDash are making as little as just over $3 an hour, according to multiple DoorDash drivers. One reason some drivers are making so little money during the coronavirus […]

Are Delivery Services Saving Restaurants—Or Hastening Their Demise?

When Justin Brunson opened Masterpiece Delicatessen in 2008, Uber hadn’t even started driving people around, let alone delivering food. But by late 2019, delivery services like Uber Eats, Grubhub, DoorDash, and Postmates ate up 85 percent of the deli’s business, making an actual restaurant space next-to irrelevant. Brunson closed down Masterpiece and moved it inside his fine-dining restaurant up the road, Old […]

California might crack down on delivery app shenanigans

Have you ever ordered dinner through an app, only to watch your driver circle around and cancel on you? You might be ordering from a restaurant that’s not even open, or doesn’t know it’s listed on that app. In January, we wrote about restaurants that were added to GrubHub without their knowledge or consent, spotlighting a Twitter […]

Grubhub and other delivery programs collide because of unauthorized restaurant listings

A random Google search last week led Andrew Moyes to a Grubhub site offering shipping Moo’s Craft Barbecue, smoked popcorn specializing in beef brisket and jalapeño cheddar sausages. But there was one problem. Mujozi is the cook and owner of Mui. As far as he knew, Moe had never executed a delivery order during the three […]

DoorDash Faces Its Latest Challenge: Wooing Wall Street

The food delivery app is losing money, battling rivals, facing lawsuits — and trying to go public. What could go wrong? SAN FRANCISCO — DoorDash, the leading food delivery app in the United States, has its fans. Hungry people. Busy people. Lazy people. It also has its share of enemies: Regulators who have poked holes […]