A California law that took effect on January 1 has prompted the removal of tens of thousands of restaurants from food delivery apps like SF-based Uber Eats, DoorDash, Postmates, and Caviar. The law, which was approved last fall, requires apps to offer delivery only from restaurants with which they have a direct partnership and to […]
Tag Archives: non-partner
A New California Law Removes Thousands of Restaurants from Food Delivery Apps
While many restaurants have depended on takeout to stay afloat during the pandemic, there’s long been an unease between these dining establishments and Silicon Valley food delivery apps. One of the most common bones of contention are the fees that many municipalities have capped during the pandemic. Yet, even before Covid-19, restaurants were irked by delivery app […]
How an unauthorized Uber Eats listing caused chaos for this coffee shop
A few months ago, Uber Eats delivery drivers started showing up at Strange Brew, a coffee shop in an Indianapolis suburb, to pick up orders. There was only one problem: there were no orders to pick up, because Strange Brew said it didn’t partner with Uber Eats. So it hadn’t authorized the listing on the […]
Restaurant owner says it took months to get menu off Grubhub site
Muskegon restaurant owner accuses Grubhub with posting his menu and photos on its’ site without permission, fights to get content removed. MUSKEGON, Mich — Carryout and delivery service is unusually high for many Muskegon-area restaurants, in part because of the state’s three-week pause on in person dining. For some restaurants the current circumstances are leading […]
In-Depth: Restaurant owners frustrated after being added to GrubHub without their knowledge
AVON LAKE, Ohio — Some local restaurant owners have grown increasingly frustrated at mobile delivery providers like GrubHub for adding their eateries to the platform without their knowledge or consent. GrubHub’s self-admitted practice of adding non-partnered restaurants to its platform is also the target of a recently filed federal lawsuit seeking class-action status, which alleges […]
Grubhub Faces Lawsuit over Non-Partnered Restaurant Listings
Grubhub is under legal fire for listing non-partnered restaurants on its platform, but what will actually come of a newly filed class-action lawsuit is not clear. The suit, filed by Gibbs Law Group, alleges that Grubhub misused trademarks by placing non-partner restaurants on its platform. The suit’s plaintiffs “seek a judgment (a) finding that Grubhub […]
Delivery dominates, but can complicate business for local restaurants
Taking Orders Food delivery services have taken over since the onset of the pandemic as restaurants have gotten creative. Sometimes, the takeover has been quite literal. Restaurants’ experiences with platforms like Uber Eats, Postmates, Grubhub, DoorDash and others have not all been the same in Charleston. Some were using them pre-COVID-19, but for others that […]
Restaurants Are Suing Grubhub for Putting Them on Site Without Permission
After turning down partnership with Grubhub and then finding their restaurants listed on the company’s site regardless, two restaurant owners have filed a $5 million lawsuit against the delivery service. The owners say being listed on the food delivery site has resulted in order confusion and has harmed their reputations. The lawsuit claims similar false […]
Washington restaurant owners upset after delivery apps sell food without permission
Complaints from across the state could bring on a new law banning apps like Grubhub, DoorDash from offering delivery services without a restaurant’s permission. OLYMPIA, Wash. — Food delivery apps providing consumers with an easy way to get fed during the pandemic don’t need a restaurant’s permission to deliver their food, and it’s causing confusion […]
For local restaurants, issues with delivery services like Grubhub, DoorDash are common
Ana McClain was confused when a customer came into her restaurant, Lion Bridge Brewing Company in Cedar Rapids, in March asking why her food was never delivered. The brewery McClain co-owns never got the order — and it didn’t partner with any delivery services. The woman explained she placed her order through the restaurant delivery […]