Iowa law sets new rules for food delivery apps

A new state law is establishing new restrictions on food delivery apps like Uber Eats, Grubhub and DoorDash. The companies must have an agreement with a restaurant, bar or diner before their drivers can deliver food and beverages from that business. Jessica Dunker, president and C-E-O of the Iowa Restaurant Association, says that will hopefully …

Google accused of ‘deceptive’ online ordering practices by restaurant group

Dive Brief: A class action lawsuit has been filed against Google alleging the tech giant infringed on restaurants’ intellectual property rights and interfered with their customer relationships by using “deceptive online ordering practices.” The suit was filed on behalf of Left Field Holdings, which operates several Lime Fresh Mexican Grill restaurants. The complaint alleges that Google used the Lime …

Legislation aims to regulate third-party delivery drivers

CEDAR RAPIDS, Iowa (KCRG) – People who order food on third-party delivery apps might soon see some changes in the people delivering their food. A bill in the House and one in the Senate add regulations to drivers. It was a change Kurt Bean, owner of Bops Pizza on Blairs Ferry Rd, said needed to …

Solving third-party delivery problems with sights set on Uber Eats, Grubhub and DoorDash

When an online app used for ordering takeout kept listing the menus of his Salvatore’s Tomato Pies restaurants without his consent, owner Patrick DePula became irritated. “Even though we would tell them to take the menus down, they would go away, then come back,” DePula said. Third-party food delivery services such as Grubhub, DoorDash, Uber …

Chicago Raises New Allegations in Lawsuit Against Grubhub

In late 2021, nearly six months after officials first filed a lawsuit against third-party delivery giant Grubhub, the city of Chicago filed an amended complaint that includes new allegations that the locally based company “used deceptive marketing and pricing practices designed to mislead consumers and unfairly harm the same local restaurants Grubhub claims to support,” officials …

Texas law bars delivery apps from adding restaurants without their consent

Dive Brief: Texas Senate Bill 911 became law on Jan. 1, banning third-party delivery aggregators from using restaurant branding and trademarks to suggest restaurants endorse a service in a misleading fashion. The legislation also grants restaurants a path to legal and injunctive relief if aggregators violate the law. Under Texas SB 911, delivery firms are prohibited from charging …

Pizzeria’s TikTok helps call attention to unauthorized delivery service listing

Since Travis Kaiser opened Santoro’s Pizzeria in February, he’s been all about giving the Bay Area a slice of New Jersey. “The goal was to grow organically,” he said. But soon after the grand opening, Kaiser said GrubHub reached out to them. “We noticed we were on their site back then,” he said. “They put …

Some frustrated Bend restaurants say Uber Eats has led to many unhappy customers

They say they never put their business on the platform, it has incorrect info – and it’s been hard to reach them BEND, Ore. (KTVZ) –Two restaurants in Bend say the Uber Eats food-delivery platform, which is supposed to bring more business their way, has been hurting their businesses instead. Juan Moreno, owner of Super …

Your order has been canceled: Delivery apps could need consent to list Seattle restaurants

It could soon be illegal for services like DoorDash and Uber Eats to deliver food unless they have the restaurant owner’s consent. That bill passed the Seattle City Council unanimously Monday, and now awaits the mayor’s signature. Here’s the problem: A company like Uber Eats finds an old menu on the web somewhere. And it …

GRUBHUB SETTLEMENT WOULD GIVE NONPARTNER RESTAURANTS MORE CONTROL OVER LISTINGS

Grubhub would change the way it manages listings for nonpartner restaurants as part of a settlement the company filed last week in a class-action lawsuit.  The suit filed in May by a Denver restaurant accused the delivery company of putting misleading information on the pages of nonpartner restaurants—those with which it doesn’t have an official contract—designed to steer customers to partner operators. The information allegedly included statements …