Some frustrated Bend restaurants say Uber Eats has led to many unhappy customers

They say they never put their business on the platform, it has incorrect info – and it’s been hard to reach them BEND, Ore. (KTVZ) –Two restaurants in Bend say the Uber Eats food-delivery platform, which is supposed to bring more business their way, has been hurting their businesses instead. Juan Moreno, owner of Super …

Your order has been canceled: Delivery apps could need consent to list Seattle restaurants

It could soon be illegal for services like DoorDash and Uber Eats to deliver food unless they have the restaurant owner’s consent. That bill passed the Seattle City Council unanimously Monday, and now awaits the mayor’s signature. Here’s the problem: A company like Uber Eats finds an old menu on the web somewhere. And it …

GRUBHUB SETTLEMENT WOULD GIVE NONPARTNER RESTAURANTS MORE CONTROL OVER LISTINGS

Grubhub would change the way it manages listings for nonpartner restaurants as part of a settlement the company filed last week in a class-action lawsuit.  The suit filed in May by a Denver restaurant accused the delivery company of putting misleading information on the pages of nonpartner restaurants—those with which it doesn’t have an official contract—designed to steer customers to partner operators. The information allegedly included statements …

Syracuse Bakery Owner Clashes With GrubHub After Being Added to the Service Without Permission

Food delivery services may be convenient, especially with an app, but one bakery in downtown Syracuse recently went toe-to-toe with GrubHub to get its name removed from the service. Rebecca Riley owns Peace, Love, and Cupcakes. She says her bakery was recently added without her permission. She found out about it when a delivery driver …

CNY restaurants ‘outraged’ over Grubhub’s unauthorized deliveries

Let’s say you order food from your favorite restaurant. You use Grubhub or another online platform, like DoorDash or Uber Eats, to have it delivered. You may assume that the restaurant has a business relationship with that delivery service. But that’s not always the case. Increasingly, restaurants in Central New York have been complaining that they’ve been …

Restaurant owners concerned reputation will be marred by third-party delivery services

MILAN, Illinois (WQAD) — What could be considered a convenience for some in the Quad Cities turned into a headache for some local restaurant owners. The Staff at Bowlyou’s Ice Cream and Grill in Milan has been feeling the cold. “It impacts more than, you know, the reviews, it impacts our staff financially,” said April …

New California Law Raptures Thousands of Restaurants From Postmates, DoorDash, and Grubhub

A California law that took effect on January 1 has prompted the removal of tens of thousands of restaurants from food delivery apps like SF-based Uber Eats, DoorDash, Postmates, and Caviar. The law, which was approved last fall, requires apps to offer delivery only from restaurants with which they have a direct partnership and to …

A New California Law Removes Thousands of Restaurants from Food Delivery Apps

While many restaurants have depended on takeout to stay afloat during the pandemic, there’s long been an unease between these dining establishments and Silicon Valley food delivery apps. One of the most common bones of contention are the fees that many municipalities have capped during the pandemic. Yet, even before Covid-19, restaurants were irked by delivery app …

How an unauthorized Uber Eats listing caused chaos for this coffee shop

A few months ago, Uber Eats delivery drivers started showing up at Strange Brew, a coffee shop in an Indianapolis suburb, to pick up orders. There was only one problem: there were no orders to pick up, because Strange Brew said it didn’t partner with Uber Eats. So it hadn’t authorized the listing on the …

Restaurant owner says it took months to get menu off Grubhub site

Muskegon restaurant owner accuses Grubhub with posting his menu and photos on its’ site without permission, fights to get content removed. MUSKEGON, Mich — Carryout and delivery service is unusually high for many Muskegon-area restaurants, in part because of the state’s three-week pause on in person dining. For some restaurants the current circumstances are leading …