DOORDASH ACCUSED OF STEERING ORDERS FROM NON-PARTNER RESTAURANTS

A lawsuit accuses third-party delivery company DoorDash of steering business from non-partner restaurants by incorrectly listing them as closed or too far away for delivery. The suit was filed Thursday in California on behalf of Lona’s Lil Eats, an Asian-fusion restaurant in St. Louis. Though Lona’s has no official relationship with DoorDash, it has a page on […]

California law bars delivery companies from adding non-partnered restaurants

Dive Brief: California Gov. Gavin Newsom signed two pieces of legislation into law that would create regulations for the food delivery industry, according to the Los Angeles Times. The first initiative, signed on Wednesday, requires aggregators to sign formal, written agreements with restaurants before adding the company to their marketplaces and providing delivery.  The second law, signed […]

Ordrslip Adds Postmates Integration to Its Mobile App Software for Restaurants

Restaurant tech company Ordrslip announced today it has partnered with Postmates to add delivery integration into its mobile app software, according to a company press release sent to The Spoon. Per today’s announcement, Ordrslip’s software lets restaurant customers “create custom-looking whitelabel mobile ordering applications via Ordrslip.” It’s no secret that, since the pandemic pushed the […]

3 UNIQUE DELIVERY MODELS TO WATCH

For most restaurants, third-party delivery has become an inescapable reality amid the coronavirus pandemic and changing consumer habits.  While platforms such as Grubhub, Uber Eats and DoorDash have helped many restaurants stay afloat, operators still bridle at delivery commissions as high as 30% per order. Meanwhile, the services themselves remain unprofitable, even as revenues skyrocket.  That has […]

Denver restaurants could see less third-party delivery fees

DENVER — At Blue Pan, they strive to make every pizza excellent. “Currently, we’re the only Detroit-style pizzeria in Denver. The main characteristic of our product is the caramelized crust,” said Co-Founder of Blue Pan Pizza, Giles Flanagin. Their last five years in business have come with lessons, especially when it comes to using third-party […]

Third-party delivery fees continue to vex local restaurants

Efforts to limit the fees that third-party delivery companies can charge local restaurants have run into a few snags. More than a month after Clark County adopted an emergency ordinance capping fees at 15 percent, moves to pass similar measures in Las Vegas, North Las Vegas and Henderson have stalled. Moreover, Clark County Commissioner Tick […]

Delivery by the numbers: What third-party platforms are offering restaurants to survive the pandemic

As restaurants struggle to keep their operations chugging through dining room closures and capacity restrictions, major third-party delivery platforms have rolled out new discounts and resources for their partners.  It’s a reflection of the tenuous, and sometimes fraught, relationship between restaurant and delivery provider. According to Yelp data, restaurants have been permanently closing at a 60% rate […]

Food deliveries booming in pandemic while other parts of ‘gig economy’ not in demand

Just like other sectors of the workforce, the “gig economy” hasn’t been able to navigate the coronavirus pandemic unscathed — but some independent contractors are far more in demand than others. Unlike a traditional job that pays a salary and benefits, gig workers are paid by the job — or the “gig” — and leverage […]

Restaurant Delivery Programs Go Native

Native delivery has emerged as one of the biggest themes of the year, said Food On Demand Editor Tom Kaiser, as restaurant operators seek to improve the economics of delivery and maintain more control over the experience. “The economics of third-party delivery are much different when it’s 10 or maybe 20 percent of your restaurant’s […]

KFC PARTNERS WITH DOORDASH AT 3,000 STORES

DoorDash becomes the chicken chain’s largest delivery provider after an exclusive deal with Grubhub fell apart. KFC is expanding its off-premise offering by partnering with DoorDash at nearly 3,000 locations, the companies announced Monday. DoorDash will become the chicken chain’s largest delivery provider, covering about 75% of its U.S. stores.  The news follows the end of […]