DoorDash’s Restaurant Advisory Council Gives Honest Feedback

DoorDash, the largest U.S.-based delivery platform, publicly announced the launch of its Restaurant Advisory Council, which is an ongoing program to gather feedback from restaurant operators on platform functionality, policy matters, future products and even the hot-button topics of delivery fees and customer data. The Restaurant Advisory Council, which was first assembled last summer, included […]

Los Angeles restaurant owner reveals the crippling effect of using delivery services like Postmates and DoorDash after he had to fork out $35,000 for the sites’ service fees in 2020 alone

Los Angeles restaurant Ronan shared on Instagram that they spent a whopping $35,000 on app delivery fees last year  The post said that Postmates, Caviar, and DoorDash charge them 20% of each order made through their apps The loss was on top of pandemic income losses Only the ordering platform ChowNow was affordable to Ronan with […]

Not UberEats site lists Toronto restaurants doing their own delivery

You might think you’re supporting local when you order from your favourite restaurant for delivery, but if you’re getting food from a third-party delivery app like Uber Eats, Skip The Dishes or DoorDash, there’s a good chance the tech companies are taking a big cut of the sale.  To get around those fees, which can top […]

DoorDash Is Hiking Customer Fees to Pay for a Law It Helped Write

In the months since a coalition of app-based gig companies successfully passed Prop 22 in California, exempting themselves from reclassifying their workers as employees, DoorDash has been silently passing costs onto consumers. The company-funded Yes on Prop 22 campaign claimed that not passing the ballot initiative would result in higher prices for consumers, and in early December, […]

Denver-based ‘virtual kitchen’ concept enters Memphis market

Geoff Madding, CEO of Nextbite, defines the concept as a “virtual kitchen.” Madding has a background in restaurants and startups. He combined the two to start Nextbite, which recently entered the Memphis market. The company began as an outgrowth of the tech company Ordermark, which consolidates the ordering process for restaurants using third-party delivery companies […]

New California Law Raptures Thousands of Restaurants From Postmates, DoorDash, and Grubhub

A California law that took effect on January 1 has prompted the removal of tens of thousands of restaurants from food delivery apps like SF-based Uber Eats, DoorDash, Postmates, and Caviar. The law, which was approved last fall, requires apps to offer delivery only from restaurants with which they have a direct partnership and to […]

A New California Law Removes Thousands of Restaurants from Food Delivery Apps

While many restaurants have depended on takeout to stay afloat during the pandemic, there’s long been an unease between these dining establishments and Silicon Valley food delivery apps. One of the most common bones of contention are the fees that many municipalities have capped during the pandemic. Yet, even before Covid-19, restaurants were irked by delivery app […]

How an unauthorized Uber Eats listing caused chaos for this coffee shop

A few months ago, Uber Eats delivery drivers started showing up at Strange Brew, a coffee shop in an Indianapolis suburb, to pick up orders. There was only one problem: there were no orders to pick up, because Strange Brew said it didn’t partner with Uber Eats. So it hadn’t authorized the listing on the […]

Oregon caps delivery app fees charged to restaurants

MILWAUKIE, Ore. — Gov. Kate Brown signed a bill on Wednesday that limits fees charged to Oregon restaurants by third-party apps like Uber Eats, GrubHub, PostMates and DoorDash.   Senate Bill 1801 passed the state legislature on Monday, a win for restaurant owners across the state.  Sean Sexton, co-owner of Ovation Bistro in Milwaukie, said fees […]

Denver restaurant companies fight back with new in-house delivery platforms

Denver-area restaurateurs who complained about third-party delivery fees and then pushed to have them limited during the coronavirus pandemic, are now adopting a new tactic and launching in-house delivery services to take back some of that business. The efforts are not widespread yet, and many of the recently launched service come from locally owned restaurant companies like Big […]