How Chowly’s Koala buy will broaden online ordering access for SMBs

With Koala’s enterprise-level digital ordering capabilities, Chowly will be able to offer a user-facing tool for its small and midsize restaurant clients. Prior to buying Koala, the company’s first acquisition, Chowly’s management knew it wasn’t interested in a buyout for consolidation alone, Chowly CEO Sterling Douglass said. Finding an acquisition target with a complimentary culture and …

AT A CLEVELAND CLOUDKITCHENS, OPERATORS SAY THEY WERE SET UP TO FAIL

Tiffany Rogers wanted a permanent home for her catering business.  Jay Freeman planned to expand an existing restaurant.  Latisha Clark hoped to pursue her passion for feeding people.  One by one, the chefs found their way to Carnegie Food Hub, a CloudKitchens facility in Cleveland’s MidTown neighborhood.  They were drawn in by a proposition of …

CLOUDKITCHENS SOLD THESE RESTAURANTS A DREAM. WHAT THEY GOT WAS A NIGHTMARE

Eric Roldan had always wanted to open a restaurant.  Drawing on his Puerto Rican heritage, the menu would feature plantain-based dishes like jibaritos and mofongo. It would also have a mojito bar.  He’d always envisioned it as a sit-down place. But then Roldan’s business partner told him about CloudKitchens, a company that rents kitchen space …

Two Charts Show Ongoing Third-Party Evolution

by Nicholas Upton | Sep 13, 2022 | News Taking stock of the third-party delivery market in the second quarter of 2022 largely continues long-term trends, but there are some notable nuggets. In data from YipitData, a research and analysis firm with a focus on the delivery market, the big market share numbers continue to move in the same direction. …

Chowly Announces Acquisition of Koala

CHICAGO–(BUSINESS WIRE)–Chowly, a restaurant technology company that integrates third-party delivery marketplaces with point-of-sale (POS) systems, today announced its acquisition of Koala, a guest experience platform that empowers established and emerging restaurant brands to elevate their digital ordering experience across web, app and kiosk to drive immediate results. The combined business will represent over 16,000 restaurant locations …

Food delivery wars: Duke professor says there’s a better way

by Robert Swinney, Duke University — January 13, 2023 . DURHAM – The rise of food-delivery services like DoorDash and Uber Eats provided a lifeline for restaurants during the pandemic. The relationship, though, seems to have soured of late, as people slowly resume their eating-out habits. One reason is an inherent flaw in the revenue-sharing contracts between the …

Just Eat Takeaway shares rise as ING predicts 2023 profit jump

Just Eat Takeaway (AS:TKWY) shares climbed towards the top of the pan-European Stoxx 600 on Monday after analysts at ING said they expect the Amsterdam-listed food delivery service to post strong returns in 2023. In a note to clients, the analysts predicted that Just Eat may report “quite significant profit” this year, citing the impact …

CATERING ORDERS ARE BACK TO PRE-PANDEMIC LEVELS AT OFFICES AND OTHER WORKPLACES

The return-to-office trend is slowly gaining momentum, with more companies, including Starbucks, requiring workers to come in several days a week or more. Although many workplaces still offer a remote arrangement, in 2022, catered lunches grew as an incentive for employees to leave their home workspaces and reclaim their office desks, reports ezCater, an ordering platform …

Just Eat orders drop in latest quarter amid online food slowdown

Just Eat food delivery service saw customers place fewer orders than expected in its latest quarter amid rising living costs and a slowdown in growth for the online food sector. The total value of orders placed on Amsterdam-based Just Eat’s platform during the fourth quarter was €7.1bn, the company reported, compared to an average analyst …

Grubhub Parent Focused on Profitability Amid Slump in Orders and Spending

With aggregators increasingly operating at a profit, those that are not may get left behind. In the past couple of quarters, Just Eat Takeaway.com has been making a profit for the first time since lockdown, even as sales have fallen. The company discussed this turnaround on a call Wednesday (Jan. 18) accompanying its fourth-quarter 2022 financial results. “[We …