Philly Restaurants Revolt Over Unauthorized Food Delivery “Partnerships”

Grubhub, Doordash, and Postmates have been listing some Philly restaurants’ menus and information on their sites without permission, leaving small-business owners to deal with the consequences. Philly’s Love & Honey Fried Chicken shared an image of a complaint against Grubhub on Instagram over the weekend, threatening legal action if the restaurant’s menu was not removed from the site. By […]

ChowNow Moves Delivery Customers In-House

The bigger third-party delivery gets, the more incentives restaurants have to move Grubhub, DoorDash or Postmates customers to in-house channels that don’t cost nearly as much. Filling this gap between self delivery and using national delivery brands that charge upwards of 25-35 percent per order, ChowNow is one of several companies springing up to help […]

On-Demand Delivery And Its Future | The Barron Report Podcast

Jon Sewell and a group of industry leaders have banded together to create Motus, a company whose mission is to create a sustainable solution for restaurant delivery services and allow local restaurants to regain control of how their products get to their customers.•The process to establish a restaurant delivery co-op will begin with the Motusteam […]

So long, Instacart. Gig workers tired of the grind start their own delivery services

As the holiday season ramps up, one shopping service with Washington and California roots is positioning itself as a competitor to longer-established gig services. Dumpling allows “shoppers” to create their own grocery delivery businesses using its tech platform. It has benefited from gig workers looking for a new start as they’ve grown disgruntled with entities […]

Olo’s Noah Glass: What Restaurants Don’t Know They Don’t Know About Delivery Aggregators

The trouble with existential threats is they very rarely show up and announce themselves. When Amazon launched in 1995, it looked to most as a one-trick eTailer that sold books online. A quarter-century later, that online bookstore has profoundly changed the retail landscape and every player operating within it. It would take the better part […]

Why Uber Eats in a small town simply doesn’t work

I live in a small city in Virginia. There are about 40,000 of us here. The old mills and factories litter the downtown area where I live. There have been huge revitalization efforts and it finally feels like a city plagued by its main breadwinner shutting down, Dan River Mills,  is at a turning point. […]

Grubhub: Delivering Underperformance

Grubhub has historically been dominant in online food ordering and delivery in the U.S. but is rapidly losing market share to competitors. Grubhub’s profitability is declining as a result of the higher costs associated with operating their own delivery network and this trend is likely to continue. Grubhub continues to view itself predominantly as a […]

Delivery.com Sees Local Partners as Key to Growth

After acquiring Mr. Delivery earlier this summer, Delivery.com sees this as the start of a metamorphosis that will result in the New York-based marketplace becoming a much larger player in the restaurant delivery world before diving deeper into alcohol, grocery and laundry-related delivery services. Part of its playbook includes “effectively syndicating” its merchant menus to […]

“Hardest it’s ever been”: Disrupted but not dejected, Australia’s restaurant owners discuss what’s next

If you’re thinking about opening a restaurant, cafe or bar, you may want to reconsider. That was the takeaway from a gathering of business owners at the coalface of Australia’s hospitality sector in Melbourne last night, as heads come together to try and chart a path through a period of unprecedented disruption. One restauranter, an […]