In an online world where consistent responses to customer feedback have a vital impact on a brand’s narrative, Marqii, a digital operations platform for the hospitality industry, continues to grow its guest engagement footprint among competitors, landing $4.5 million in Series A investment, bringing its total amount raised to $10 million. The capital financing round …
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The catering and workplace delivery category is heating up as Lunchbox, an online ordering and marketing provider, takes a big step into the category by hiring catering expert and MonkeyMedia founder Erle Dardick as its chief strategy officer. Dardick is one of the best known names in restaurant and foodservice catering, who sold Monkey, a cloud-based …
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Operators that use in-house delivery can request a Grubhub driver for $5 per order whenever needed. Dive Brief: Dive Insight: Grubhub’s latest feature is similar to one DoorDash began offering in 2021 that allows partner restaurants to toggle back and forth between in-house delivery and a DoorDash driver. Shifting between delivery types has been particularly helpful for chains like …
Continue reading “Grubhub pilots on-demand delivery for self-delivery restaurants”
Operators can view how often certain customers order from them and take action like running promotions to bolster return visits. Dive Brief: Dive Insight: Grubhub said the order frequency data gives restaurants a deeper understanding of the behavior of specific customer cohorts. Restaurants will be able to see the top 10% of customers by order …
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POS giant Toast has partnered with Cartwheel, an on-demand delivery management platform, to provide new options for restaurants looking to implement a hybrid delivery system. This will benefit using Cartwheel’s fleet-management capabilities, allowing them to manage these functions directly from their point-of-sale system. Cartwheelʼs Hybrid Delivery technology helps restaurants optimize their in-house and outsourced delivery …
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Tattle, the AI-driven survey platform providing the restaurant industry with detailed, data-driven insights into guest sentiment, today announced it has achieved Gold Partner status with Olo (NYSE: OLO), a leading open SaaS platform for restaurants. Restaurants which use both Olo and Tattle can effortlessly uncover key operational improvements, resulting in tangible ways to elevate omni-channel guest experience, …
ItsaCheckmate, the center of a restaurant’s digital ordering business, announces Reconcile, a no-fuss, plug-n-play data ingestion, formatting, and reporting tool that allows restaurant accounting teams of all sizes, irrespective of the solution they use, to consolidate all of their 3rd party ordering platform statements into one unified view at the touch of the button. The beauty …
Dive Brief: Dive Insight: According to DoorDash’s latest economic impact report, 76% of merchants were satisfied with DoorDash’s ability to attract new customers, which is what these latest products are mainly focused on. “DoorDash was built to be a catalyst for growth for local merchants of all types and all sizes,” Chantal Leonard, head of merchant product, …
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Restaurants can see data on new and returning Grubhub customers. / Image courtesy of Grubhub Grubhub will start sharing more detailed guest data with restaurants, part of a few updates to its toolkit for operators unveiled Thursday. Restaurants will now be able to see how different customer segments are performing. They can view data such …
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Grubhub is adding new rewards to Grubhub+, its loyalty subscription program, to give users more savings. The delivery app announced today that Grubhub+ is getting new rewards, such as a 5% credit back on pickup orders, lower service fees, milestone rewards and a new Shell offering for members participating in the Fuel Rewards program, among other …
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