DOORDASH ADDS REVIEWS, FOOD RATINGS TO APP

The new tools are intended to ease “decision fatigue” for customers. Customers will be able to write reviews and give star ratings in the DoorDash app. / Image courtesy of DoorDash DoorDash is adding new features to its app in hopes of easing “decision fatigue” for hungry customers. They include written reviews, food ratings and …

Skipcart, DeliverB4 Push Affordable Delivery Alternative

Hiring an in-house fleet of drivers isn’t the only alternative for restaurants stressed by high fees from large third-party delivery providers. Through a new partnership, Skipcart and DeliverB4 are offering an alternative, outsourced delivery program that claims to save restaurants $2 or more per order. Pointing to a recent NRA survey showing that 90 percent …

Inflation: Restaurant loyalty programs key ‘lever’ amid uncertainty, says analyst

Amid rampant inflation, more restaurants are leaning on loyalty and reward programs. “Without question, restaurant organizations that invest in loyalty see greater sales, higher retention of customers, and, we believe, higher margins long-term,” Savneet Singh, CEO of restaurant management platform PAR Technology, told Yahoo Finance. According to Singh, reward programs lead to greater customer loyalty, which, …

Lunchbox acquires Novadine to transform the entire guest experience for enterprise restaurants

* Novadine works with leading multi-chain restaurant brands including Firehouse Subs, Torchy’s Tacos, Taco Bueno, and Steak & Shake NEW YORK/ — Lunchbox, the modern ordering system built to grow online revenue for restaurants today announced that it has entered into a definitive agreement to acquire NovaDine, an enterprise digital ordering provider for multi-unit restaurant chains. …

Philly-area tech firm aims to deliver food more cheaply than DoorDash or UberEats

Just two companies, DoorDash and UberEats — both based in San Francisco — arrange five out of every six restaurant meal deliveries in the U.S. More than half of Americans have used meal delivery services, with the typical customer spending more than $200, in the first quarter of 2022, according to Bloomberg Second Measure. But …

Noah Glass Laser Focused on ‘Digital Hospitality’

Noah Glass is all in on the concept of digital hospitality. The founder and CEO of Olo said he’s seen his segment of the industry transform dramatically over the last 17 years, especially in the last two years, but he’s especially excited about what’s on the horizon. What started as a way for restaurants to …

Report: Postmates founder Bastian Lehmann launches crypto startup

According to local news outlet FinanceFWD, German entrepreneur Bastian Lehmann is making a move into the crypto industry with the creation of a new startup called “TipTop Labs.” Although details surrounding the venture remain unknown, its website states the firm seeks to provide “consumer finance solutions for an emerging web.”  On its careers page, it appears that TipTop Labs …

ChowNow founder on rethinking food delivery to serve local restaurants first

https://player.simplecast.com/5f4f9824-3b68-4c4c-8fb1-22943f6f4675?dark=false Welcome back to Found, the TechCrunch podcasts that get the stories behind the startups. This week we’re joined by Chris Webb from Chow Now. ChowNow started as a way for founder and CEO, Chris Webb and his friends to easily order from smaller local restaurants but eight years later when COVID hit ChowNow became known as …

Soci, Olo joining forces to centralize local data management

Soci, a marketing platform for multi-location brands, and Olo, an on-demand commerce platform for the restaurant industry, have partnered to allow their customers to update name, address, phone number, hours of operation and other location information, including brand-determined menu links, through Olo’s pre-existing dashboard. The data will stream directly into the Soci platform and out …

Sky-high delivery app fees are killing my restaurant, owner says months after pandemic cap lifted

When Robert Magiet opened TaKorea Cocina in Ukrainian Village in 2019, he couldn’t foresee the upcoming global pandemic that threatened the very existence of his restaurant, although he was able to get through it. Now, a service that became widely popular during the pandemic continues to threaten TaKorea Cocina’s existence: third-party apps used to take …