The Critical Points: How much are Grubhub, DoorDash and Uber Eats really costing you?

When Chase announced changes to its popular Chase Sapphire Reserve card — including a higher annual fee along with the addition of Lyft benefits, DoorDash credits and a DashPass membership — I wanted to know the exact impact to cardholders. After all, a $100 increase in an annual fee should include a proportional boost to the card’s value proposition. So […]

Delivery is set to be restaurants’ biggest challenge in 2020, as workers battle ‘tablet hell’ and customers brace for price increases

Experts say that delivery companies and restaurant chains will need to grapple with the question of how to deal with delivery in 2020. The cost of delivery is increasingly being passed on to the customer, in the form of higher delivery fees and more expensive menu items. Meanwhile, workers say they are in “tablet hell,” […]

For second time in 6 months, Waitr increasing fees for some restaurants in push for profitability

Waitr is ditching performance-based rates for some restaurants to collect more commission — a move that could make the struggling company more profitable but will likely be paid for by both restaurant owners and customers who use the delivery service. This is the second major price change for restaurants in six months. But like last time, restaurant owners […]

‘Nobody is winning’: Businesses weigh cost of food delivery platforms

The turning point for Vincent Piccolo came when Uber Eats cancelled a gelati order that had already been prepared, even though the delivery driver was standing right in front of him. “We lost the sale, the driver wasted his time and the diner got no food,” says Piccolo, the manager of Art of Gelati Michaelangelo […]

Delivery Comes at a Premium at Noodles & Company

In October, Noodles & Co. (NASDAQ:NDLS) initiated a 10% premium on its delivery orders, a growing part of its sales. While the impact of the added cost has yet to be determined, CEO Dave Boennighausen commented that he was happy with the early results. He noted that when the premium delivery fee was rolled out during testing, there was […]

Meals on Broken Wheels: Uber Eats, GrubHub, DoorDash & Postmates

What do DoorDash, GrubHub, Postmates and Uber Eats have in common with Lassie? Nothing. They’re dogs; Lassie’s a superstar. What do they have in common with each other? Everything. They take the world’s second oldest profession — Babylonia had delivery boys — sprinkle it with tech dust, click their ruby slippers, chant “There’s no place […]

Tech is eating restaurants’ lunch

The restaurant industry is increasingly digital. That’s good news for tech bros, but it’s bad news for restaurateurs. The big picture: Restaurants have always embodied the perils and the promise of capitalism. Their failure rate is high, but they’re also a time-honored way for immigrants in particular to use hard work and entrepreneurial zeal to break into […]

Grubhub threatened with legislative action if it doesn’t fix phone order issues

Grubhub will create a new third-party task force to review the way it charges restaurant partners for phone orders, according to Crain’s New York.  The move comes after the New York City Council sent a letter to Grubhub CEO Matt Maloney threatening to pursue legislation if restaurant complaints weren’t addressed. The company’s task force will provide recommendations […]

Using An App To Order Pickup From Your Favorite Restaurant May Be Convenient, But It Might Cost You Extra

CHICAGO (CBS) — GrubHub, Postmates, Uber Eats, and other apps allow people to order food for pickup at their favorite restaurants, and avoid the lines. What you might not know is that the prices charged on those apps are often higher than what you’d pay ordering directly from the restaurant itself. With a few clicks on […]

For Restaurants, Delivery Is a Catch-22

One out of ten people reading this article will have food delivered to their home this month via their smartphone. Data from shows 38 million people in the US now use food delivery apps at least once a month, up 21% from last year. Private company DoorDash is the largest player in the delivery space, […]