Seattle City Council President Sara Nelson ‘very worried’ about fallout from food delivery shake-up

A controversial new minimum wage law for gig workers in Seattle that is drawing ire from tech giants has become one of Sara Nelson’s first policy issues to tackle in her new role as city council president. Nelson, elected to the council in 2021 and appointed as president in January, spoke to GeekWire this week about the ordinance …

‘You won’t be paid’: Pizza restaurant gets stuck with $600 worth of food after Uber Eats does something unexpected

Ordering through third-party delivery services has become the norm. Approximately 31% of customers order through a third party. However, doing this can cause several issues including, “late deliveries, incorrect orders, and damaged food.” A pizza restaurant revealed how Uber Eats canceled a $600 order after the employees spent all night making it. In this clip, a viewer commented about …

L.A. County suing Grubhub, alleging shady business practices

Citing alleged deceptive business practices, Los Angeles County filed a lawsuit against food-delivery service Grubhub on Wednesday, according to officials. The lawsuit accused the food-delivery giant of several practices the county deemed to “take advantage” of consumers, drivers and restaurants. “This lawsuit sends a clear message: Los Angeles County will not tolerate businesses that deceive …

My Place Hotels Enhances Guest Experience Through Partnership with Grubhub

My Place Hotels of America is partnering with Grubhub, a leading online and mobile food ordering and delivery platform, to upgrade guests’ dining experience at its hotels. Guests of My Place Hotels can order from Grubhub’s network, which includes more than 365,000 restaurants and convenience stores, for delivery directly to the hotel, with $0 delivery fees on eligible orders. The …

Will Toast raise prices this year?

The restaurant point-of-sale provider may give clients a choice when it makes price adjustments, following a fee flub last year. Dive Brief: Dive Insight: Toast has the ability to raise prices, “especially given the context that they haven’t done any broad-based price increases in over a decade,” Sheldon said, referencing feedback his firm received from …

App-based food delivery drivers and customers react to Seattle’s new hefty fees

SEATTLE (KOMO) — Food and grocery delivery drivers and their customers are feeling the pinch following Seattle’s newly-enacted minimum pay law for app-based workers, impacting companies like DoorDash, Uber Eats, Instacart and Grubhub. App-based food delivery drivers and customers react to Seattle’s new hefty fees (KOMO) The new regulations added a fee to support drivers who …

DoorDash To Raise NYC Delivery Fees After New Minimum Wage Law

A new law in December guarantees fair compensation for 65,000 gig workers in New York City, who are essential for food delivery services. The minimum wage law forces food-delivery apps, like DoorDash, Grubhub, and Uber Eats, to pay gig workers at least $17.96 an hour. As a result of higher hourly wages, The New York Post obtained …

DoorDash increases NYC delivery fees following new minimum wage rules

DoorDash customers in NYC will notice a new fee tacked onto their bill when they purchase food for delivery through the app. The company has started charging users $2 more for deliveries in NYC as a response to the city’s new minimum wage law, a spokesperson has confirmed to Business Insider. It warned users back in December that the …

Google to scale back its restaurant ordering feature

Google is scaling back a feature that allows customers to order from restaurants directly via its search engine and maps.  By the end of June, Order with Google will instead redirect customers to third-party ordering sites or the restaurant’s own website, making Google more of a middleman than a bonafide ordering channel. The company said …

Sauce Integrates Dynamic Pricing with Olo

Sauce, a Los Angeles-based tech company helping restaurants quickly implement dynamic pricing, announced a new integration with Olo. The Olo-Sauce news comes a week after Juicer, another automated pricing platform, integrated its offering with ItsaCheckmate.  Sauce co-founder and CEO Colin Webb said Sauce is now a Gold-level Olo Connect integration partner. Olo is one of the largest …