Amazon adds Grubhub restaurant delivery to platform

Dive Brief: Dive Insight: The additional benefit of ongoing Grubhub+ attached to Prime membership means over 175 million Amazon Prime subscribers have access to Grubhub’s premium membership benefits, while also adding a new channel for orders, which could help grow the delivery firm’s market share. As of March, Gruhbub held about 8% of the food delivery market share in …

DoorDash shifts pay scheme, cuts flexibility in New York City

Dive Brief: Dive Insight: DoorDash said its steeper fees in New York City led to a $3.5 million drop in sales for local DoorDash merchants and 200,000 fewer orders over the last few weeks. The company didn’t share a specific time frame for this decline, and didn’t respond to a request to confirm how many merchants …

Olo launches Smart Cross-Sells to boost sales at restaurants

Restaurant technology company Olo has introduced Smart Cross-Sells, a feature designed to enhance guest engagement and increase average order value within restaurants. The new feature supports restaurant brands by offering dynamic, personalised suggestions during the ordering and checkout process. The new feature is one of several from Olo’s product suites including Order, Pay and Engage, …

Domino’s is now tipping customers who tip their delivery drivers

Domino’s Pizza is tipping its customers yet again, with a new “You Tip, We Tip” promotion, beginning April 29, which offers customers a $3 coupon for their next order when they tip their delivery drivers $3 or more. The “catch” is that the $3 coupon is only good for the next week’s delivery order, essentially …

Uber Eats launches a TikTok-like video feed to boost discovery

Uber Eats is launching a TikTok-like short-form video feed to boost discovery and help restaurants showcase their dishes. Uber Eats’ senior director of Product, Awaneesh Verma, told TechCrunch exclusively in an interview that the new feed is being tested in New York, San Francisco and Toronto. The company plans to launch the feed worldwide in …

DeSantis signs Florida delivery bill pre-empting local delivery regulations

The law, backed by Uber and DoorDash, requires delivery firms to delist restaurants that want to be removed and will prevent local governments from passing regulations impacting third-party delivery. Dive Brief: Dive Insight: Uber Eats and DoorDash both backed SB 676, company representatives told Restaurant Dive. “We’re pleased that Florida policymakers took a collaborative approach on how …

The Impact of “PayUp”: Unpacking Seattle’s Damaging New Delivery Law

Seattle’s experimental new minimum pay ordinance for delivery couriers, first passed by the Seattle City Council in 2022 and implemented in January 2024, was intended to help Seattle-based couriers earn substantially more than the city’s minimum wage of $19.97. The legislation – primarily advocated for by individuals who no longer serve on the Council – …

Is Uber Strangling the Restaurant Business?

Jiwoong Shin, professor of marketing at Yale SOM, likes to keep in touch with his former students. They tell him about what’s going on in the world and give him ideas for new research. In December 2019, one of those former students, now a restaurateur in New York and San Francisco, came back to New …

Uber Eats users are deleting the app over company’s “horrible” customer service

It’s become easier than ever to have groceries, fast food, and just about anything delivered with the click of a button, but that comfort often comes at a big cost. It’s no secret that it’s more expensive to use Uber’s services to have items delivered, but users are not happy with how the company is going about dealing …

I quit delivering for apps like DoorDash to build my own 200-driver business. It’s rewarding but tough.

This as-told-to essay is based on a conversation with Moumita Urias-Roy, a former delivery worker in Austin. In 2019, Urias-Roy and her husband started URATX, a delivery service based in Austin that uses independent contractors for large food deliveries, such as catering orders. Business Insider has verified Urias-Roy’s identity. The story has been edited for length …