DoorDash for Work Launches New Features to Help Organizations Hire Top Talent and Retain Employees

While the workplace experience may have changed in recent years, ensuring that employees feel valued and engaged has never been more important. As companies work to support their employees from near or afar, benefits such as daily lunches, catered social events, and in-person team meetings can go a long way. Since launching DoorDash for Work in 2020, …

A Neighborhood of Good in Every Order: Our Latest Brand Platform and National Campaign 

Today, we announced the launch of a multi-platform marketing campaign in the U.S. titled “A Neighborhood of Good in Every Order.” This campaign brings to life DoorDash’s mission to grow and empower local economies, and showcases that, while an order may seem like a small thing, when consumers get their goods, local businesses get business, …

5 Strategies That Helped DoorDash Win 59 Percent Market Share

Tell a compelling origin story, win the battle for customer value, improve operations each day, work with customers monthly, and dream big but start small. The global economy goes through cycles of expansion and contraction, and there is not much that business leaders can do to control them. For example, in the past few years the economy …

Uber “Betting in a Huge Way on Grocery” with Big Refresh

Much has changed since Uber integrated Latin American grocery delivery provider, Cornershop, onto its platform two years ago. Now that U.S. online grocery sales are an $80-billion-dollar category in the U.S., Uber is updating the experience for merchants, customers and couriers who can now pick and pack grocery orders. The rideshare giant calls it “by …

DoorDash adds 2-step ID verification for alcohol delivery

Dive Brief: Starting Wednesday, DoorDash drivers will be required to scan the front of a customer’s identification card with the DoorDash app to verify their identity and age prior to handing off an alcohol delivery order, the company said in an email to Restaurant Dive. Drivers will also be required to check for any signs …

DoorDash glitch briefly allowed orders of free food, tequila, contraceptives

DoorDash customers were celebrating on Thursday after discovering a glitch that allowed them to get their purchases for free, according to a flood of social media posts. Customers boasted about ordering free food, pricey tequila, and even contraceptives. Some posted screenshots of extravagant orders in the thousands of dollars. One man tweeted images of dozens …

ezCater Solves Tax Exemption on Workplace Food for Top Nonprofits Nationwide

ezCater, the most trusted provider of corporate food solutions, today announced a new tax-exempt ordering platform for nonprofit organizations. With ezCater, organizations set their tax-exempt status once and it automatically applies to catering orders from over 95,000 restaurants on the ezCater platform, saving them time and money. Ensuring catering orders are tax-exempt is complicated and …

DOORDASH ADDS REVIEWS, FOOD RATINGS TO APP

The new tools are intended to ease “decision fatigue” for customers. Customers will be able to write reviews and give star ratings in the DoorDash app. / Image courtesy of DoorDash DoorDash is adding new features to its app in hopes of easing “decision fatigue” for hungry customers. They include written reviews, food ratings and …

Noah Glass Laser Focused on ‘Digital Hospitality’

Noah Glass is all in on the concept of digital hospitality. The founder and CEO of Olo said he’s seen his segment of the industry transform dramatically over the last 17 years, especially in the last two years, but he’s especially excited about what’s on the horizon. What started as a way for restaurants to …

Uber Eats Has a Customer-Service Problem

Customer service has been tricky for companies whose services rely on third parties and gig workers. In these cases, the companies don’t control — and can’t manage the quality of — the delivery of their services. That creates a major challenge when it comes to fixing problems.  Uber Eats  (UBER) – Get Uber Technologies, Inc. Report faces this issue. The …