Today, DoorDash announced new enhancements to its Preferred Integrations Program, building on its 2025 launch, to help restaurants get more reliable, seamless performance from their point-of-sale (POS) and middleware integrations on DoorDash. As restaurants increasingly rely on POS integrations to manage orders, inconsistencies between systems can lead to cancellations, inaccurate menus, and time-consuming reconciliation. DoorDash’s latest updates …
Tag Archives: operations
Delivery.com Furthers Bet on Hybrid Agent-AI Call Center
New York-based online ordering and delivery marketplace Delivery.com announced the expansion of its hybrid call center in early April, which combines brand-trained agents and artificial intelligence integration to serve restaurant operators and restaurant technology companies. A critical driver for the hybrid call center is the platform’s Catering Specialist Program, which supports brands like Cousins Subs …
Continue reading “Delivery.com Furthers Bet on Hybrid Agent-AI Call Center”
Outstanding Operator: Wonder
Wonder has built its off-prem model around variety, speed and kitchen precision. A 2026 Food On Demand Outstanding Operator, the company operates 115 locations across the Northeast. Wonder’s model brings 30 restaurant concepts under one roof, including exclusive menus from chef partners like Bobby Flay and José Andrés, allowing guests to order multiple cuisines in a …
DoorDash Q4 2025
DoorDash made money again.The company reported on its Q4: 903M orders (+32% YoY), Marketplace GOV $29.7B (+39%), Revenue $4B (+38%), GAAP net income $213M (+51%). 1/ Agentic commerce question. An analyst asked Tony Xu – co-founder and CEO – whether AI agents could compress the discovery-to-checkout flow and erode DD’s position. Tony gave a bit …
Mapbox Brings Doorway-Level Accuracy to Delivery, Logistics, and Ride-Hailing
New entrance data enables arrival guidance to within five meters of the correct door for over 100 million U.S. addresses. SAN FRANCISCO, Feb. 3, 2026 /PRNewswire/ — Mapbox today announced the public preview launch of doorway-level entrance data, helping companies guide drivers to the correct door—not just the address. The new capability improves arrival accuracy for delivery, …
Continue reading “Mapbox Brings Doorway-Level Accuracy to Delivery, Logistics, and Ride-Hailing”
DoorDash is ready for you to pay attention
On August 18th, Zaria Parvez announced she was leaving Duolingo after five years, eight billion impressions, and more viral moments with a giant Owl than we can count. So it was pretty big marketing industry news when a few days later it was reported that she would soon be the new director of social at DoorDash. Parvez told AdAge, “It’s not …
Continue reading “DoorDash is ready for you to pay attention”
Small ‘Wonder’: Delivery Workers Protest Deactivations By New Food App Power Player
More than 50 delivery workers have had their accounts deactivated by Grubhub in the past two weeks — and they’re blaming the company’s new owner, Wonder. It didn’t take long for the new industry power player — which finalized its $650-million purchase of Grubhub in January — to start flexing its muscles. Since Wonder, formerly …
Wonder CMO Daniel Shlossman exits the company
Daniel Shlossman, former chief growth and marketing officer of virtual food hall company Wonder, announced via LinkedIn that he has left the company. Shlossman joined Wonder in 2023 after working for Sweetgreen for five years, most recently serving as the fast-casual concept’s chief marketing officer and chief digital officer. He is leaving the Blue Apron …
Continue reading “Wonder CMO Daniel Shlossman exits the company”
Grubhub Taps Nash to Power Faster, Smarter Delivery Nationwide
Grubhub is expanding its delivery offerings through a new partnership with Nash, a leader in digital infrastructure for delivery orchestration and automation. This collaboration provides merchants with greater ability to leverage Grubhub’s reliable and efficient delivery options and expand their on-demand driver network. By integrating Nash’s technology, Grubhub has already scaled deliveries significantly, processing thousands of orders …
Continue reading “Grubhub Taps Nash to Power Faster, Smarter Delivery Nationwide”
Back to the Basics: Building catering programs
A growing number of restaurants are launching catering programs to keep pace with changing consumer behavior. It takes diverse menus, reliable service and the right infrastructure to stand out. When The Habit Burger & Grill launched its catering program through ezCater in June, it wanted to create an additional sales channel, strengthen its connections with other businesses …
Continue reading “Back to the Basics: Building catering programs”