‘You won’t be paid’: Pizza restaurant gets stuck with $600 worth of food after Uber Eats does something unexpected

Ordering through third-party delivery services has become the norm. Approximately 31% of customers order through a third party. However, doing this can cause several issues including, “late deliveries, incorrect orders, and damaged food.” A pizza restaurant revealed how Uber Eats canceled a $600 order after the employees spent all night making it. In this clip, a viewer commented about …

Waitr Holdings: Other Events, Uber Direct Ceases Providing Delivery Services for ASAP

February 13, 2024 U.S. Securities and Exchange Commission Item 8.01 Other Events.On February 12, 2024, Waitr Holdings Inc. (“Company”) was notified by Uber Technologies Inc. that Uber Direct would no longer provide delivery services for the Company, which decision was implemented by Uber Direct effective as of 10:00 p.m. Eastern Time on February 12, 2024. As a …

Uber Eats faces backlash over customer complaints of order issues, no refunds

CHICAGO – A food fight is brewing between Uber Eats and customers as complaints rise over a lack of refunds. Many Uber Eats customers say they’ve ordered food but that it never shows up, or it’s the wrong order and they don’t get a refund. For weeks, customers have been reaching out to FOX 32 Chicago with …

Smashburger Taps Curbit, Bridging Gap Between Digital Operations and Physical Kitchen

Denver-based Smashburger is one of the latest fast-casuals implementing new strategies to streamline online ordering and better manage off-premises operations. In an effort to bridge the gap between digital ordering and back-of-house operations, the burger chain teamed with Curbit, a restaurant software company, to utilize its AI-driven dynamic throttling technology in 129 company-owned locations. Curbit …

An Update on Our Work to Build Trust on Our Platform

We deeply value the trust we’ve built with every member of the DoorDash community and the wider public. They expect us to know who is using our platform, who is entering their businesses, and who is delivering. It is why we’ve put in place a robust, multi-layered identity verification and screening process to help ensure …

Grubhub brings mobile ordering to its first naval base

The technology allows over 100,000 people on the base to order pickup from onbase restaurants like Panda Express, Firehouse Subs, Burger King and Raising Canes. Dive Brief: Dive Insight: Grubhub said it plans to partner with other bases across the country, though it declined to provide further details. Grubhub Onsite is also designed to “handle high …

ItsaCheckmate Releases Plug-n-Play Data Ingestion, Formatting, and Reporting Tool for Restaurant Accounting Teams

ItsaCheckmate, the center of a restaurant’s digital ordering business, announces Reconcile, a no-fuss, plug-n-play data ingestion, formatting, and reporting tool that allows restaurant accounting teams of all sizes, irrespective of the solution they use, to consolidate all of their 3rd party ordering platform statements into one unified view at the touch of the button. The beauty …

Amazon wants to turn small shops into delivery partners

According to a new report from Axios, Amazon wants to partner with small businesses, such as bodegas and IT shops, so that they can become delivery partners. The company pays a small fee to small retailers for each package they deliver. With this program, Amazon wants to expand its last-mile delivery network and find new partners …

DoorDash launches hourly rates and location sharing for couriers

/  The new ‘earn by time’ option lets couriers earn a ‘guaranteed hourly minimum rate’ for the time they spend on making a delivery. DoorDash is making a big change to the way couriers get paid. In an announcement on Wednesday, DoorDash says it will start giving couriers the ability to earn hourly rates on top …

Domino’s Now Lets Delivery Customers Drop a Pin for Delivery

Domino’s Pizza has introduced a new feature called Pinpoint Delivery that allows customers to receive deliveries nearly anywhere, including parks, baseball fields and beaches. Pinpoint is similar to the Hotspots initiative from 2018 that gave customers the chance to submit their recommendations for non-traditional delivery locations across the U.S.  Customers with the Domino’s app can …