By focusing on communication with restaurant merchants, the aggregator has built products and features based on operator needs. This article is the first in a three-part series exploring how DoorDash has become the dominant third-party delivery aggregator in the U.S. Mistie Boulton, CEO of Palo Alto, California-based restaurant Oren’s Hummus, is used to seeing young …
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DoorDash is launching a new “Package Pickup” offering that lets users request a delivery person to pick up their prepaid package from their home and drop it off at a UPS, FedEx or USPS location. The company began piloting this feature in March 2022 as part of a small beta test and is now officially rolling it out. For …
Continue reading “DoorDash can now return your packages for you”
Mistie Boulton, CEO of Palo Alto, California-based restaurant Oren’s Hummus, is used to seeing young professionals and students pitch inventions. Her partner, Oren Dobronsky, is known as a Silicon Valley angel investor and has four successful startups. People come into the restaurant to pitch the latest and greatest invention, and Boulton acts like Dobronksy’s guard dog, looking …
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Like many workforce meal providers and caterers, Fooda reeled from the effects of the pandemic and the sudden rise of employees working from home. Now, after a significant downsizing, the Chicago-based company has found a new pool of partners in hospitals, distribution centers and military bases. Founded in 2011, the company brings restaurant food to …
Continue reading “Workforce Meal Provider, Fooda, Pivots from Offices to Distribution Centers”
Uber Eats doesn’t offer food from different restaurants in a single order, even though it recently misled South Africans into believing it does, ruled the country’s Advertising Regulatory Board (ARB). Meanwhile, users of a township delivery service founded in Hammanskraal have been enjoying multi-store deliveries over weekends. Uber Eats recently aired a television advert which …
In 2019, DoorDash became the No. 1 meal-delivery company in the US, leapfrogging the then-market leader Grubhub. The delivery operator has remained at the top since, with a 59% share of the market, according to the latest data by Bloomberg Second Measure. Lately, DoorDash has its sights set on a new prize — dominance in …
Continue reading “How DoorDash Plans To Dominate Grocery Delivery And Beat Instacart”
DoorDash is introducing a new feature called “Drinks with DoubleDash” that lets you order food from one place and drinks from another all in a single order with no additional delivery fee or order minimum. The feature expands on DoorDash’s current DoubleDash offering that lets you shop across multiple stores and categories in a single order. Now, once you’ve …
A DoorDash customer went viral on TikTok after revealing that she now has to sign for her orders—after lying on the app repeatedly to receive free food. The video features user Lauren (@lezziepinkman) as she recounts her “humiliating” encounter with DoorDash. Lauren explains that she “has lied many times” so she can get “free credits” …
‘It’s crazy that they know how expensive gas is and still send us $3 orders.’ A DoorDash driver has gone viral after revealing that he does not accept orders that pay under $10. In a TikTok video with over 511,000 views, user @gigdoctor shows viewers his typical method of accepting orders. This involves waiting for …
Tell a compelling origin story, win the battle for customer value, improve operations each day, work with customers monthly, and dream big but start small. The global economy goes through cycles of expansion and contraction, and there is not much that business leaders can do to control them. For example, in the past few years the economy …
Continue reading “5 Strategies That Helped DoorDash Win 59 Percent Market Share”
