‘Don’t worry about status. Status doesn’t pay the bills’: DoorDash driver says he doesn’t accept orders under $10

‘It’s crazy that they know how expensive gas is and still send us $3 orders.’ A DoorDash driver has gone viral after revealing that he does not accept orders that pay under $10. In a TikTok video with over 511,000 views, user @gigdoctor shows viewers his typical method of accepting orders. This involves waiting for …

5 Strategies That Helped DoorDash Win 59 Percent Market Share

Tell a compelling origin story, win the battle for customer value, improve operations each day, work with customers monthly, and dream big but start small. The global economy goes through cycles of expansion and contraction, and there is not much that business leaders can do to control them. For example, in the past few years the economy …

The Uber of ghost kitchens sucks, apparently

For some budding restauranteurs, CloudKitchens might sound like a great opportunity to get off the ground. The service, owned by Uber founder and ex-CEO Travis Kalanick, promises restaurateurs delivery-only kitchens in rented warehouse spaces with low startup fees. But a report from Insider reveals that many CloudKitchens operators are struggling to keep their business alive due to a …

DoorDash adds 2-step ID verification for alcohol delivery

Dive Brief: Starting Wednesday, DoorDash drivers will be required to scan the front of a customer’s identification card with the DoorDash app to verify their identity and age prior to handing off an alcohol delivery order, the company said in an email to Restaurant Dive. Drivers will also be required to check for any signs …

Flybuy and Olo Announce Strategic Partnership to Power Off-Premises

Radius Networks, a leading enterprise location technology platform, is teaming up with Olo, a leading open SaaS platform for restaurants, to power the restaurant industry’s off-premises initiatives. Currently, Flybuy and Olo have dozens of shared brands with thousands of locations live together, including Applebee’s, IHOP, El Pollo Loco, Five Guys, Hooters, Newk’s, Qdoba, Tropical Smoothie …

How Lyft Is Improving Their Experiments Beyond A/B Testing

Lyft’s product manager John Kirn published an article recently about the challenges they face when conducting experiments. Existing experimentation techniques did not fully adapt to Lyft’s real-time business nature or mitigate network effects. Lyft’s Experimentation team deployed new ones, such as time and region split testing, and improved internal experimentation norms and techniques. The well-known technique known as A/B …

DoorDash Introduces Dash-AB: A Centralized Library For Statistical Analysis

Every change in a data-driven firm must be tested through trials to guarantee that it has a positive, measurable impact on key performance measures. Every month, thousands of trials are running in parallel at DoorDash. To guarantee that this volume of testing is possible, the results of each experiment must be assessed swiftly and precisely. …

Uber and Dig Lure New Yorkers by Making Fun of Grubhub Debacle

New Yorkers are getting lunch delivered with a side of snark after Grubhub’s delivery snafu. Uber Eats sent an email to users this week with the subject line: “There’s no such thing as free lunch” with a winking emoji and a $25 coupon. Fast-casual restaurant chain Dig sent users a message asking “Still hangry from …

‘Unbelievable’: Restaurant owner describes mayhem amid Grubhub ‘Free Lunch’ promo

A sweet incentive turned sour after restaurants were not able to successfully fulfill the “overwhelming demand” prompted from Grubhub’s ‘FREELUNCH’ promotion in New York City on Tuesday. The promotion, which occurred between 11 a.m. and 2 p.m. ET on May 17, allowed New York City residents to use the promo code FREELUNCH at checkout in the Grubhub …

Grubhub’s ‘Free Lunch’ Promo Went Predictably Haywire

The delivery app Grubhub announced last week that it would be providing New Yorkers with “free lunch” between the hours of 11 a.m. and 2 p.m. today. Of course, that promotion came with some terms — like that lunch isn’t really “free” but discounted by $15 with the promo code “FREELUNCH,” or that “users will remain responsible for any …