Company linked to Travis Kalanick brings bulk restaurant delivery to LA

A restaurant delivery business linked to CloudKitchens CEO Travis Kalanick has set up shop in Los Angeles, promising batched deliveries from multiple restaurants with no fees or tips.  LA-based Picnic refers to itself as a “digital food court” for office workers and apartment dwellers. According to its website, customers can use Picnic to order from …

How DoorDash is Growing by Advancing its ‘Local Commerce’ Mission

When DoorDash launched in 2013, it was all about restaurant delivery. Now, in addition to dinner from the local taco joint, you can order garden mulch from Lowe’s, mascara from Sephora and tequila for some margaritas to spice up Taco Tuesday, all in the same app. In fact, DoorDash’s reach has expanded so much in the past decade …

Bartaco parlays learnings from delivery into new catering program

Until late 2023, customers had to call or email their local Bartaco to place a group order for a catered office lunch or social gathering. “It was more informal and cumbersome,” said Lindsay Crasnick, director of digital experience + product for the Arlington, Virginia-based chain. Last November, Bartaco formalized the program, revamping the menu, partnering …

Flybuy Aims to Erase Restaurant Wait Times Via AI-Driven Solution

Flybuy Connect, a new AI-driven solution by Flybuy, aims to eliminate restaurant wait times and provide a more accurate handoff for drive-thru, pickup or delivery orders. The service uses both customer expectations and real-time kitchen information to deliver correct promise times and updates as they are happening. Flybuy Connect is available on the Flybuy platform. …

Mexico Restaurants Lose up to 4% of Their Online Orders Due to Cancellations

A restaurant that collects 100,000 pesos in delivery orders a week loses between 2,280 and 3,880 pesos due to cancellations. MEXICO CITY, March 11, 2024–(BUSINESS WIRE)–A study by Otter, a restaurant operating system, has shed light on the financial impact of delivery order cancellations for the Mexican restaurant industry. According to this analysis, restaurants in the …

‘You won’t be paid’: Pizza restaurant gets stuck with $600 worth of food after Uber Eats does something unexpected

Ordering through third-party delivery services has become the norm. Approximately 31% of customers order through a third party. However, doing this can cause several issues including, “late deliveries, incorrect orders, and damaged food.” A pizza restaurant revealed how Uber Eats canceled a $600 order after the employees spent all night making it. In this clip, a viewer commented about …

Waitr Holdings: Other Events, Uber Direct Ceases Providing Delivery Services for ASAP

February 13, 2024 U.S. Securities and Exchange Commission Item 8.01 Other Events.On February 12, 2024, Waitr Holdings Inc. (“Company”) was notified by Uber Technologies Inc. that Uber Direct would no longer provide delivery services for the Company, which decision was implemented by Uber Direct effective as of 10:00 p.m. Eastern Time on February 12, 2024. As a …

Uber Eats faces backlash over customer complaints of order issues, no refunds

CHICAGO – A food fight is brewing between Uber Eats and customers as complaints rise over a lack of refunds. Many Uber Eats customers say they’ve ordered food but that it never shows up, or it’s the wrong order and they don’t get a refund. For weeks, customers have been reaching out to FOX 32 Chicago with …

Smashburger Taps Curbit, Bridging Gap Between Digital Operations and Physical Kitchen

Denver-based Smashburger is one of the latest fast-casuals implementing new strategies to streamline online ordering and better manage off-premises operations. In an effort to bridge the gap between digital ordering and back-of-house operations, the burger chain teamed with Curbit, a restaurant software company, to utilize its AI-driven dynamic throttling technology in 129 company-owned locations. Curbit …

An Update on Our Work to Build Trust on Our Platform

We deeply value the trust we’ve built with every member of the DoorDash community and the wider public. They expect us to know who is using our platform, who is entering their businesses, and who is delivering. It is why we’ve put in place a robust, multi-layered identity verification and screening process to help ensure …