Grubhub bets on Las Vegas resort partnership

Grubhub is redefining the concept of room service at a new Las Vegas hotel/casino. The on-demand delivery provider will support a new service called “On the Fly” at Resorts World Las Vegas. Through the service, Resorts World guests will be able to order and charge the cost to their room or credit card via the …

Grubhub Responds to Multiple Merger Lawsuits

A year after entering a merger plan with Just Eat Takewaway.com, Grubhub is defending itself against a handful of shareholder lawsuits. In all, 14 lawsuits have hit the courts alleging various issues in the merger agreement. One suit alleges the company violated key Securities Exchange Commission (SEC) guidelines, another alleges the sale process was flawed …

Grubhub launches commission-free platform for independent restaurants

Dive Brief: Grubhub on Wednesday unveiled Grubhub Direct, a platform that independent restaurants can use to create customizable ordering websites, manage customer relationships and access diner data including names, emails and order history, according to a press release. Additionally, the product suite consists of an ordering system where operators can receive, confirm and cancel orders through the …

Grubhub launches commission-free direct ordering platform for restaurants

Grubhub Direct will help restaurants launch their own ordering websites, loyalty program features, and give operators access to customer data Grubhub announced Wednesday the launch of Grubhub Direct: a commission-free direct ordering platform for operators that is designed to encourage restaurants to become more independent, particularly in the technology, delivery, and marketing spaces. The platform …

RECORD-SETTING QUARTER BRINGS GRUBHUB NO CLOSER TO PROFITABILITY

Grubhub set records across all three of its key business metrics in the first quarter, reflecting continued demand for delivery, but the milestones brought it no closer to turning a profit. Both gross food sales and daily average orders picked up again after slowing in the previous quarter. Gross food sales were up 60% year over year, to $2.6 billion, …

GRUBHUB SETTLEMENT WOULD GIVE NONPARTNER RESTAURANTS MORE CONTROL OVER LISTINGS

Grubhub would change the way it manages listings for nonpartner restaurants as part of a settlement the company filed last week in a class-action lawsuit.  The suit filed in May by a Denver restaurant accused the delivery company of putting misleading information on the pages of nonpartner restaurants—those with which it doesn’t have an official contract—designed to steer customers to partner operators. The information allegedly included statements …

GRUBHUB’S NEW OWNER OFFERS GLIMPSE OF POTENTIAL U.S. STRATEGY

Just Eat Takeaway.com on Wednesday laid out its plan to gain market share by expanding its delivery network, investing in customer acquisition and lowering fees across its 23 global markets—which will soon include the U.S. The Amsterdam-based delivery company is in the process of acquiring Grubhub in a $7.3 billion transaction set to be completed in the first half of …

Just Eat Takeaway.com sees growth in 2021 even as pandemic eases

AMSTERDAM (Reuters) – Just Eat Takeaway.com expects further growth in 2021 after a surge in business during the COVID-19 pandemic helped it meet expectations for full-year 2020 earnings, the online food-ordering and delivery company said on Wednesday. It expects to win market share in Britain in 2021, and achieve revenue growth, despite plans by rival …

Syracuse Bakery Owner Clashes With GrubHub After Being Added to the Service Without Permission

Food delivery services may be convenient, especially with an app, but one bakery in downtown Syracuse recently went toe-to-toe with GrubHub to get its name removed from the service. Rebecca Riley owns Peace, Love, and Cupcakes. She says her bakery was recently added without her permission. She found out about it when a delivery driver …

CNY restaurants ‘outraged’ over Grubhub’s unauthorized deliveries

Let’s say you order food from your favorite restaurant. You use Grubhub or another online platform, like DoorDash or Uber Eats, to have it delivered. You may assume that the restaurant has a business relationship with that delivery service. But that’s not always the case. Increasingly, restaurants in Central New York have been complaining that they’ve been …