GrubHub, DoorDash Services Take Off During Pandemic: A Look at the Patents on Food Delivery Inventions

One of the sectors of the U.S. economy that has seemingly thrived through the COVID-19 pandemic—indeed, because of the pandemic—has been food delivery services. Buoyed by successful firms like GrubHub and DoorDash, food delivery apps have benefitted from increased demand due to social distancing and shelter-in-place orders during the pandemic. The top four delivery apps saw a …

Chicago Seeks Restaurants Stories Detailing Experiences With DoorDash, Grubhub, and Uber Eats

Last week, the city of Chicago made headlines by filing twin lawsuits against Grubhub and DoorDash in accusing the food delivery companies of deceptive business practices. Now, the city is looking for anecdotes about restaurants and third-party couriers. The city has launched an online survey that asks hospitality workers ”about your experiences with meal delivery companies, including but not …

Chicago accuses Grubhub, DoorDash of deceptive business practices

Chicago filed two consumer protection lawsuits against DoorDash and Grubhub on Friday for “engaging in deceptive and unfair business practices that harm restaurants and mislead consumers,” according to a press release. This is the first comprehensive law enforcement action against meal delivery companies in the U.S., the city said. The lawsuits, which are the result of an investigation …

Why Grubhub Took Over Room Service at Resorts World Las Vegas

Expect more attempts by tech companies to become outsourced vendors for hospitality companies. Resorts want to manage their labor costs tightly during the pandemic. Grubhub is making a fresh attempt to become an outsourced vendor that operates room service for resorts and hotels. The Chicago-based food delivery service found a client in Resort World Las Vegas, a newly …

Chicago sues DoorDash, Grubhub for allegedly deceiving customers

The City of Chicago filed two sweeping lawsuits against DoorDash and Grubhub for allegedly deceiving customers and using unfair business practices. The suits echo longstanding claims from restaurant owners that the platforms advertise delivery services for their businesses without their consent and conceal lower prices that restaurants offer directly to customers outside of the platforms. The city also claims both platforms …

Grubhub is trying to repair its broken relationship with restaurants after its plunge to the bottom. But experts say it’s an empty gesture that won’t put the delivery platform back on top.

In 2019, Grubhub came under fire for its phone ordering system. Now the company is changing how diners call in orders. But the policy is already facing criticism. “It’s more trickery from Grubhub,” the New York City restaurant advocate Andrew Rigie tweeted. See more stories on Insider’s business page. Grubhub is overhauling how customers place …

FEE CAPS TAKE A BITE OUT OF JUST EAT TAKEAWAY’S U.S. PLANS

Just Eat Takeaway (JET) has been very clear about its plans for the U.S. and the newly acquired Grubhub business: Identify markets where the company is strongest and invest, invest, invest. The crown jewel of that strategy is New York City, historically a Grubhub stronghold and an enormous restaurant market. Unfortunately for Amsterdam-based JET, the Big …

Grubhub replaces phone orders with assisted ordering feature

Dive Brief: Grubhub this week announced a new assisted ordering feature, which will begin rolling out to restaurants Aug. 23. The feature replaces phone orders by giving customers three option prompts: place an order, ask questions about a previously placed order or ask any other questions. According to a company blog post, customers’ calls will …

Olo Announces Growth in Earnings, Deeper Partnership with Grubhub

The sole public order integration and logistics company, Olo, announced substantial growth in its latest earnings and a deeper partnership with delivery platform Grubhub. Overall, the company (NYSE: OLO) beat analyst estimates on earnings and revenue in the second quarter, which the company announced on August 10. Total revenue was up 48 percent compared to …

FOD Delivery Price Inflation Test

Whether it’s headlines, grocery store receipts or your bank account, it’s hard to avoid noticing inflation in the United States has increased, reaching a 13-year-high in July. Personal experience has shown that includes meal delivery, too, as third-party providers remain under pressure to become profitable and restaurants struggle under the weight of an 18-month-long pandemic …