Tech’s delivery problem: It doesn’t end at your door

The month before the pandemic hit, I met with a banker who didn’t want to talk. As we sat in a San Francisco hotel bar, he expressed either indifference or ignorance about every topic I brought up, even though I’d promised to keep his name out of any story I’d write.  Then I brought up …

Food Delivery Is Thriving Across Tampa Bay, But Restaurants Aren’t Sold

The early months of the pandemic were tough for restaurants, so to stay in business, many turned to delivery. But convenience comes at a price. Thanks to services like DoorDash and Uber Eats, just about any restaurant food can now be delivered to your door. But while delivery snowballed in popularity during the pandemic, those …

Uber Eats driver shortage leads to widespread food waste and staff abuse

Restaurateur Jason Chang is caught between a tech giant and dissatisfied customers and his staff are copping abuse as a result. The owner of Calia at Melbourne Emporium says “pandemic rage” is exacerbated by online platforms and causing hungry customers to vent their frustrations while oblivious to the human impact. In recent months, a driver shortage …

Delivery Co-ops Provide an Answer to High Fees and Low Wages

During the pandemic, homebound Americans more than doubled their food delivery orders, largely through third-party apps like Seamless and UberEats. COVID-19 lockdowns may have hastened the apps’ growth, but economists have tracked a dramatic uptick in the use of such platforms over the past five years. But the convenience of these apps masks an inherently predatory nature, with crippling …

Why Restaurants Feel Trapped By Delivery Apps

The pandemic offered a huge boost to third-party delivery companies like DoorDash and Uber Eats as brick and mortar restaurants around the country were forced to close. Revenue for the four biggest apps doubled from 2019 to 2020, and the market continues to grow. But is that a good thing? Are they profitable? And what …

Can Food Delivery Work for Everyone?

For many people — and restaurants — food delivery was a lifeline when in-person dining felt too risky or was closed during the pandemic. That habit seems to be here to stay, and now everyone involved is trying to figure out how to make the delivery business work for them. My colleague Kate Conger wrote on Friday about …

Why Restaurants Feel Trapped By Delivery Apps

The pandemic offered a huge boost to third-party delivery companies like DoorDash and Uber Eats as brick and mortar restaurants around the country were forced to close. Revenue for the four biggest apps doubled from 2019 to 2020, and the market continues to grow. But is that a good thing? Are they profitable? And what …

5 Big Reasons the Delivery ‘Boom’ May Soon Go Bust

When lockdown restrictions forced the closure of dining rooms around the country, it seemed like a gold rush for Big Delivery, the collection of app-based services like DoorDash, GrubHub, Seamless, and others that act as third parties to connect hungry users with restaurants. Restaurant owners desperate for revenue had no choice but to turn to …

Restaurants, delivery apps still at odds as demand grows

Diners got used to delivery during the pandemic, and the habit may stick long after dining rooms reopen. But restaurants and delivery companies remain uneasy partners, haggling over fees and struggling to make the service profitable for themselves and each other. Companies like DoorDash and UberEats helped many restaurants stay in business during lockdowns, allowing …

Big Delivery Is Winning — Even If Everyone Hates It

On Super Bowl Sunday, 96 million people watched Big Bird and Daveed Diggs sing about the wonders of food delivery in a commercial for the delivery service DoorDash. The idea, per the ad’s song, is that it’s great to eat the food prepared by “the people in your neighborhood.” As part of the campaign, DoorDash also announced that …