Uber and Dig Lure New Yorkers by Making Fun of Grubhub Debacle

New Yorkers are getting lunch delivered with a side of snark after Grubhub’s delivery snafu. Uber Eats sent an email to users this week with the subject line: “There’s no such thing as free lunch” with a winking emoji and a $25 coupon. Fast-casual restaurant chain Dig sent users a message asking “Still hangry from …

‘Unbelievable’: Restaurant owner describes mayhem amid Grubhub ‘Free Lunch’ promo

A sweet incentive turned sour after restaurants were not able to successfully fulfill the “overwhelming demand” prompted from Grubhub’s ‘FREELUNCH’ promotion in New York City on Tuesday. The promotion, which occurred between 11 a.m. and 2 p.m. ET on May 17, allowed New York City residents to use the promo code FREELUNCH at checkout in the Grubhub …

The good news about food delivery

I’ve written about the downsides of companies that bring groceries or prepared food to our doors, like Instacart and Uber Eats. App-based fresh food deliveries take a toll on our neighborhoods and impose punishing demands on workers. But today I want to focus on a positive aspect of delivery apps. Newly published research from the Brookings Institution …

Sky-high delivery app fees are killing my restaurant, owner says months after pandemic cap lifted

When Robert Magiet opened TaKorea Cocina in Ukrainian Village in 2019, he couldn’t foresee the upcoming global pandemic that threatened the very existence of his restaurant, although he was able to get through it. Now, a service that became widely popular during the pandemic continues to threaten TaKorea Cocina’s existence: third-party apps used to take …

Food delivery and fees in New Haven

As the use of food delivery services surged during the pandemic, some restaurants have struggled to cope with the fees imposed by large companies like DoorDash, UberEats, GrubHub and Snackpass.  Over the course of the last two years, delivery services have provided an opportunity for citizens, whether contagious with COVID-19 or concerned about exposure to the virus, …

Restaurants Are Getting Angry About Delivery Orders

CNN reports food delivery has been — and continues to be — a problem for restaurants in the United States. As food spots across the country closed their dining rooms in response to the onset of the COVID-19 pandemic. Many restaurant operators had no other choice than to lean into delivery as a source of …

Solving third-party delivery problems with sights set on Uber Eats, Grubhub and DoorDash

When an online app used for ordering takeout kept listing the menus of his Salvatore’s Tomato Pies restaurants without his consent, owner Patrick DePula became irritated. “Even though we would tell them to take the menus down, they would go away, then come back,” DePula said. Third-party food delivery services such as Grubhub, DoorDash, Uber …

Grubhub Exec Talks Past and Future of Delivery at FODC Opening Day

“This industry is not done changing the world,” declared Editor Tom Kaiser as he kicked off the Food On Demand Conference at the Bellagio Hotel in Las Vegas today. Grubhub exec Kevin Kearns recalled a year ago March when the pandemic shut down the United States. “Talking about the pandemic, my heart goes out to …

Local Columbia restaurants struggle to find right way to work with big delivery services

COLUMBIA — Despite the pandemic’s surge of carryout customers, some small Columbia-area restaurant owners say that delivery services don’t add up for them. Services such as DoorDash and Grubhub have marketed themselves as ways for restaurants to reach more customers than before.  At its new location in West Columbia, longtime local favorite D’s Wings has …