Are Delivery Services Saving Restaurants—Or Hastening Their Demise?

When Justin Brunson opened Masterpiece Delicatessen in 2008, Uber hadn’t even started driving people around, let alone delivering food. But by late 2019, delivery services like Uber Eats, Grubhub, DoorDash, and Postmates ate up 85 percent of the deli’s business, making an actual restaurant space next-to irrelevant. Brunson closed down Masterpiece and moved it inside his fine-dining restaurant up the road, Old […]

Grubhub, DoorDash rush to add restaurants. Customers and drivers pay the price

AL’s Deli in the Mission offers delivery of its herby falafel sandwiches and smoked meat salads through the service Caviar, but something strange happened two weeks ago. Delivery drivers for a different service started arriving, demanding to know the status of their orders. The AL’s Deli staff had a question, too: What orders? “We don’t […]

How restaurants are taking control of delivery in 2020

With doubts swirling over delivery’s long-term profitability, this year will be marked by restaurants renegotiating commission rates, developing branded online ordering and adding virtual kitchen In the delivery game, tacos make an ideal menu item, and Texas-based Torchy’s Tacos is using this to its advantage. With off-premise expected to drive over half of its sales […]

Why Third-Party Delivery Partnerships May Not Be All They’re Cracked Up To Be

As we head into 2020 and digital ordering continues to boom, the restaurant segment is in for some major changes, particularly when it comes to delivery. While many fast casual and QSR restaurants are announcing partnerships with platforms like Uber Eats and Grubhub, not all owners and operators are on board with the third-party delivery […]

Restaurants and customers are getting caught in a food-delivery war

The food courier last weekend looked familiar to Laura Lyons, who with her husband, Todd, owns Love & Honey Fried Chicken in Northern Liberties. But when he took out a Love & Honey menu bearing long-outdated items and prices, and attempted to place a takeout order using a credit card bearing the logo of the […]

Local restaurants adding multiple delivery apps as more players enter the market

With Waitr no longer the only option in town, Baton Rouge restaurant owners have been adding, or at least exploring, the addition of multiple delivery apps that have entered the market in recent years like DoorDash, Grubhub, Uber Eats and Postmates. Some restaurant owners pulled their Waitr partnerships after the Lake Charles-based food delivery app switched its […]

DoorDash, Grubhub skewered by small restaurants for posting menus without permission

Third-party delivery services can help market a small business but often comes at a steep price for operators with some commissions as high as 30% Mom and pop restaurants are fed up with third-party delivery services listing their restaurants on takeout platforms without their permission. Grubhub, Postmates and DoorDash are putting restaurants on its apps and websites without […]

Philly Restaurants Revolt Over Unauthorized Food Delivery “Partnerships”

Grubhub, Doordash, and Postmates have been listing some Philly restaurants’ menus and information on their sites without permission, leaving small-business owners to deal with the consequences. Philly’s Love & Honey Fried Chicken shared an image of a complaint against Grubhub on Instagram over the weekend, threatening legal action if the restaurant’s menu was not removed from the site. By […]

How restaurants, food delivery apps like Grubhub, Uber Eats frustrate consumers: Survey

People who use food delivery apps such as Grubhub and Uber Eats experience problems with their delivery or food an average of 24.4 percent of the time, according to a new survey. National marketing agency Zion & Zion published a report on Wednesday about consumer frustration with multi-restaurant food delivery apps. The survey did not ask about specific apps, websites or services. The report found that the most […]

Olo’s Possible IPO Plan Could Come Amid Food Delivery Shifts

One of the biggest questions faced by quick-service restaurants (QSRs) and other eateries is how to deal with online delivery, and what kinds of business relationships to build and maintain with third-party delivery providers. That question was put under the spotlight on Monday (Jan. 6) when news emerged, as covered by PYMNTS, that food software startup […]