As delivery services’ fees rise, small eateries feel the pinch

After 11 years, Muddaddy Flats in Troy is closing its doors. “It’s terrifying, nerve wracking, frustrating, scary as hell, but at the same time, there is nothing else like it. I have loved being Muddaddy for 11 years,” said Dan Frament, owner of Muddaddy Flats. Frament said the closure is in part due to high …

How are Restaurants Dealing with Third-Party Delivery in Post-COVID Times?

The rise of third-party delivery has brought more than just convenience. It’s brought a financial puzzle for restaurants. Fees for delivery and marketing are stacking up alongside commissions of up to 30 percent and making profitability an uphill battle, especially amid elevated food and labor costs.  “Economic theory would have it that as a company …

‘You won’t be paid’: Pizza restaurant gets stuck with $600 worth of food after Uber Eats does something unexpected

Ordering through third-party delivery services has become the norm. Approximately 31% of customers order through a third party. However, doing this can cause several issues including, “late deliveries, incorrect orders, and damaged food.” A pizza restaurant revealed how Uber Eats canceled a $600 order after the employees spent all night making it. In this clip, a viewer commented about …

You might be paying twice as much by ordering takeout food on DoorDash or Postmates, new study says

Ordering takeout food for delivery might cost you twice as much as picking it up yourself, depending on the delivery service you use, according to a new study. And it’s not just the tip and the service fees that make delivery meals more expensive, the report from FinanceBuzz found this month. Menu prices on the apps also tend to …

Uber Eats faces backlash over customer complaints of order issues, no refunds

CHICAGO – A food fight is brewing between Uber Eats and customers as complaints rise over a lack of refunds. Many Uber Eats customers say they’ve ordered food but that it never shows up, or it’s the wrong order and they don’t get a refund. For weeks, customers have been reaching out to FOX 32 Chicago with …

Third-party data loss could be problematic for SMBs: Here’s what the numbers say

A recent report by UpCity suggests nearly 90% of small and medium-sized marketers are concerned about losing third-party data access. As third-party cookies fall out of favor, advertisers have been seeking alternative methods of ad targeting. Such efforts have resulted in the emergence of retail media networks that rely on troves of shopper data, along …

The Year Food-Delivery Prices Went Insane

Your go-to Chipotle order cost double? Blame the apps. It’s so easy, isn’t it? Picture this: It’s Friday. You’re hungry, too tired to cook, and three stops from home on the commute back from work. DoorDash, Uber Eats, Grubhub: In the time it takes the subway car to enter and exit the station, you could open …

Square outage disrupts business for restaurants nationwide

An outage at Square last week shut down many of the tech vendor’s services, leaving thousands of restaurants and other small businesses unable to log into their accounts or accept non-cash payments for hours. The problems began around noon Thursday and by Friday afternoon had been mostly resolved.  Square said Monday the problems began after …

We ordered over $100 of delivery. Here’s how much the restaurants, drivers and apps made.

DoorDash, Grubhub and Uber Eats may be convenient, but whether they’re a winning proposition for anybody can swing on a few dollars. The apps aren’t always transparent about who receives what share of the bill paid by customers. So The Washington Post conducted an experiment, placing identical orders on each app and then gathering receipts …

3 Restaurant Scams That’ll Have You Swearing Off Delivery Apps

Food delivery has evolved in a big way over the past decade. The era of collecting local takeout menus has given way to ordering anything you want on your phone. Apps like UberEats, DoorDash, and GrubHub have become fixtures in American households. The food-delivery industry will see revenues reach nearly $232 billion in the United States …