Restaurants and customers are getting caught in a food-delivery war

The food courier last weekend looked familiar to Laura Lyons, who with her husband, Todd, owns Love & Honey Fried Chicken in Northern Liberties. But when he took out a Love & Honey menu bearing long-outdated items and prices, and attempted to place a takeout order using a credit card bearing the logo of the […]

Local restaurants adding multiple delivery apps as more players enter the market

With Waitr no longer the only option in town, Baton Rouge restaurant owners have been adding, or at least exploring, the addition of multiple delivery apps that have entered the market in recent years like DoorDash, Grubhub, Uber Eats and Postmates. Some restaurant owners pulled their Waitr partnerships after the Lake Charles-based food delivery app switched its […]

DoorDash, Grubhub skewered by small restaurants for posting menus without permission

Third-party delivery services can help market a small business but often comes at a steep price for operators with some commissions as high as 30% Mom and pop restaurants are fed up with third-party delivery services listing their restaurants on takeout platforms without their permission. Grubhub, Postmates and DoorDash are putting restaurants on its apps and websites without […]

Philly Restaurants Revolt Over Unauthorized Food Delivery “Partnerships”

Grubhub, Doordash, and Postmates have been listing some Philly restaurants’ menus and information on their sites without permission, leaving small-business owners to deal with the consequences. Philly’s Love & Honey Fried Chicken shared an image of a complaint against Grubhub on Instagram over the weekend, threatening legal action if the restaurant’s menu was not removed from the site. By […]

How restaurants, food delivery apps like Grubhub, Uber Eats frustrate consumers: Survey

People who use food delivery apps such as Grubhub and Uber Eats experience problems with their delivery or food an average of 24.4 percent of the time, according to a new survey. National marketing agency Zion & Zion published a report on Wednesday about consumer frustration with multi-restaurant food delivery apps. The survey did not ask about specific apps, websites or services. The report found that the most […]

Olo’s Possible IPO Plan Could Come Amid Food Delivery Shifts

One of the biggest questions faced by quick-service restaurants (QSRs) and other eateries is how to deal with online delivery, and what kinds of business relationships to build and maintain with third-party delivery providers. That question was put under the spotlight on Monday (Jan. 6) when news emerged, as covered by PYMNTS, that food software startup […]

Food Delivery Got Really, Really Messy in 2019. That’s a Good Thing

Roughly this time last year, talk around the future of restaurant food delivery screamed promise and progress. Funding and acquisitions abounded. Valuations skyrocketed, and by mid-year, third-party food delivery apps were projected to have 44 million U.S. users by 2020.  That number hasn’t changed, but a heck of a lot else did, and somewhere along the line, the rose-tinted glasses through which the industry […]

‘Nobody is winning’: Businesses weigh cost of food delivery platforms

The turning point for Vincent Piccolo came when Uber Eats cancelled a gelati order that had already been prepared, even though the delivery driver was standing right in front of him. “We lost the sale, the driver wasted his time and the diner got no food,” says Piccolo, the manager of Art of Gelati Michaelangelo […]

How Uber Eats plans to conquer Toronto

When food delivery service Uber Eats was unveiled in Toronto — its first market — the company’s office here had a computer with a piece of paper stuck to it, reading “Do not touch. This laptop keeps Uber Eats Canada running.” The system no longer relies on that laptop, but the note has been framed […]

Restaurant owners say the convenience of mobile food delivery isn’t worth the hassle

CEDAR RAPIDS, Iowa (KCRG) – The number of food delivery options, like GrubHub or Uber Eats, that people can choose from is on the rise with millions of downloads. “I used it while I was in college,” Brianna Tokes, of Cedar Rapids, said. “Students want things fast and easy and they want it delivered right away.” […]