Delivery business is dodgy all around, especially these days

It was an item typical of internet publishing, not quite news yet still fascinating, all about Grubhub pricing. It described a Chicago pizza place that delivered through the app-based delivery Grubhub that only got to keep about $375 out of more than $1,000 in March sales. The rest went to Grubhub for fees, commissions and promotions. This […]

Food delivery with third-party apps like Grubhub and Uber Eats is booming, but no one’s making money. Here’s why their business is broken.

New York just passed a temporary 15% cap on third-party delivery commissions and a limit of 5% on marketing contributions and other related fees. And Uber Eats, which just made a bid to buy Grubhub, is locked in a bitter feud with Jersey City Mayor Steve Fulop. Food delivery is booming during the pandemic, and […]

Evading Grubhub

“Support Local Businesses” is a motto repeated in signage and online posts by Evanston locals. Delivery orders are vital to restaurants attempting to stay in business while the Illinois stay-at-home order is in effect. For customers ordering food, third-party delivery apps are convenient and popular. But with their convenience comes controversy. Grubhub, a Chicago-based company […]

To save their local small businesses, people are cutting out delivery apps such as Uber, Grubhub, DoorDash and Lyft

SAN FRANCISCO — Every morning, Turtle Brennen, a research engineer who lives here in the Mission District, buys a coffee from Ritual Roasters, a locally based coffee chain. Since the stay-at-home order, he’s also been getting a pastry so he can support the bakeries it works with. He calls restaurants and picks up his food […]

Disrupting the disruptors: How restaurants and startups are flipping the table on meal platforms, and why UberEats should be worried

In the five short months between November 2015 and April 2016, Australia’s restaurant industry changed forever. First came UK-born Deliveroo, with its ‘rapid and aggressive’ growth strategy, and then UberEats, the eponymous delivery platform promising to help businesses reach new heights. Over the next four years, these two multinational businesses would turn Australia’s $42 billion cafe, restaurant and takeaway […]

Grubhub CEO responds to backlash over fees amid pandemic

Grubhub’s CEO is facing outrage over the company’s businesses practices during the coronavirus pandemic. Restaurants have long complained about the hefty fees delivery services such as Grubhub charge, but because of the pandemic, many have been forced to the rely on delivery to maintain some flow of income. San Francisco and Seattle recently put in place emergency […]

Grubhub Collected Record Fees From Restaurants Struggling To Stay Alive During The Pandemic

As empty restaurants around the country struggle against an uncertain future and perhaps unrealistic guidelines for reopening during the coronavirus pandemic, takeout-ordering company Grubhub reported record revenues of $363 million from January through March, up 12% from the same quarter a year ago. Restaurant owners have long complained that fees charged by ordering platforms like Grubhub, often ranging from […]

Grubhub isn’t cheating restaurants, it’s breaking even on orders, CEO says

As Grubhub contends with upset restaurateurs and social media ire over the fees it charges, the company must make clear what costs are associated with food delivery, CEO Matt Maloney said during an earnings call Thursday. The coronavirus pandemic has forced dining rooms around the country to shutter, and restaurants are relying entirely on pickup and delivery […]

Houston Restaurants Weigh Benefits and Pitfalls of Third-Party Delivery Services

A mere decade ago in Houston, restaurant delivery was limited to pizza joints and a handful of other restaurants. Third-party delivery services such as DoorDash, Uber Eats, Grubhub and Postmates have changed all that. What started with one online platform in 1995 — World Wide Waiter — is now a $18 billion industry in the United States, according to Restaurant Dive. In many ways, […]


uring the COVID-19 pandemic, many stores without an internal delivery service have turned to apps including Grubhub, DoorDash, Postmates or UberEats, providing them access to an online store and a vast network of drivers, but at what cost? Giuseppe Badalamenti, a consultant and owner of small business Chicago Pizza Boss, published a picture he claimed […]