Food delivery wars: Duke professor says there’s a better way

by Robert Swinney, Duke University — January 13, 2023 . DURHAM – The rise of food-delivery services like DoorDash and Uber Eats provided a lifeline for restaurants during the pandemic. The relationship, though, seems to have soured of late, as people slowly resume their eating-out habits. One reason is an inherent flaw in the revenue-sharing contracts between the …

Delivery Apps Are Even More of a Rip-Off Than You Knew

You’re on your couch, it’s been a long day, and there’s no way you’re cooking anything, not even preheating the oven for a frozen pizza. Understood. We all know that food delivery is the miracle solution that upcharges for convenience, but if you live in a metropolitan area, you’re probably getting gouged even harder than …

‘Time to switch to UberEats’: After repeatedly lying to get free credits, DoorDash customer says she now has to sign for her orders

A DoorDash customer went viral on TikTok after revealing that she now has to sign for her orders—after lying on the app repeatedly to receive free food. The video features user Lauren (@lezziepinkman) as she recounts her “humiliating” encounter with DoorDash. Lauren explains that she “has lied many times” so she can get “free credits” …

Uber and Dig Lure New Yorkers by Making Fun of Grubhub Debacle

New Yorkers are getting lunch delivered with a side of snark after Grubhub’s delivery snafu. Uber Eats sent an email to users this week with the subject line: “There’s no such thing as free lunch” with a winking emoji and a $25 coupon. Fast-casual restaurant chain Dig sent users a message asking “Still hangry from …

‘Unbelievable’: Restaurant owner describes mayhem amid Grubhub ‘Free Lunch’ promo

A sweet incentive turned sour after restaurants were not able to successfully fulfill the “overwhelming demand” prompted from Grubhub’s ‘FREELUNCH’ promotion in New York City on Tuesday. The promotion, which occurred between 11 a.m. and 2 p.m. ET on May 17, allowed New York City residents to use the promo code FREELUNCH at checkout in the Grubhub …

The good news about food delivery

I’ve written about the downsides of companies that bring groceries or prepared food to our doors, like Instacart and Uber Eats. App-based fresh food deliveries take a toll on our neighborhoods and impose punishing demands on workers. But today I want to focus on a positive aspect of delivery apps. Newly published research from the Brookings Institution …

Sky-high delivery app fees are killing my restaurant, owner says months after pandemic cap lifted

When Robert Magiet opened TaKorea Cocina in Ukrainian Village in 2019, he couldn’t foresee the upcoming global pandemic that threatened the very existence of his restaurant, although he was able to get through it. Now, a service that became widely popular during the pandemic continues to threaten TaKorea Cocina’s existence: third-party apps used to take …

Food delivery and fees in New Haven

As the use of food delivery services surged during the pandemic, some restaurants have struggled to cope with the fees imposed by large companies like DoorDash, UberEats, GrubHub and Snackpass.  Over the course of the last two years, delivery services have provided an opportunity for citizens, whether contagious with COVID-19 or concerned about exposure to the virus, …

Restaurants Are Getting Angry About Delivery Orders

CNN reports food delivery has been — and continues to be — a problem for restaurants in the United States. As food spots across the country closed their dining rooms in response to the onset of the COVID-19 pandemic. Many restaurant operators had no other choice than to lean into delivery as a source of …