Los Angeles restaurant owner reveals the crippling effect of using delivery services like Postmates and DoorDash after he had to fork out $35,000 for the sites’ service fees in 2020 alone

Los Angeles restaurant Ronan shared on Instagram that they spent a whopping $35,000 on app delivery fees last year  The post said that Postmates, Caviar, and DoorDash charge them 20% of each order made through their apps The loss was on top of pandemic income losses Only the ordering platform ChowNow was affordable to Ronan with […]

Thanx CEO Calls for 3PD Regulation, Federal Action for Restaurants

Before publishing his second long-form article on the future of restaurants and delivery, Thanx CEO Zach Goldstein had become one of the most visible thought leaders in the space. One year after his “The Four Horsemen of the Delivery Apocalypse” lit up industry LinkedIn pages, Goldstein’s latest manifesto calls for further regulation of third-party delivery […]

Restaurant owners adapting to COVID restrictions, expanding delivery services

COLORADO SPRINGS — The pandemic is especially tough on restaurants right now, as dining rooms are closed in many places for a second time. However, restaurant owners are getting creative to make sure their businesses survive the winter season and the rest of the pandemic. Because of the second shutdown, many restaurants like Paravicini’s Itialian […]

Restaurant owners may not like delivery services – but can they do without them?

If you take a look at my smartphone, you’ll know that I like to order out. I have Grubhub, Caviar, Uber Eats and DoorDash right on my home screen. Because of Covid, I’ve rationalized my family’s increase in takeout orders as our little way of helping the local restaurants who have been suffering all year […]

Some restaurants hate delivery apps like Grubhub and Uber Eats. So they’re seeking out alternatives

Free pizza and burger specials Some restaurants are trying to get customers to order directly from them by offering special deals.One example: If you order two pizza pies from one of Motorino’s three NYC locations by phone, you get a third pie for free. Motorino advertised the special online and on its pizza boxes.Customers who […]

DoorDash Offers Little Explanation After Two Weekend Crashes

It was past time for my tacos from Muchas Gracias to arrive on Saturday night, but I couldn’t log into my Caviar account to track my order. I wasn’t the only one experiencing difficulties. The Mexican restaurant said it had 16 orders ready for delivery around 7:30 p.m., but nowhere to send them. DoorDash, which acquired Caviar last year, crashed during […]

Delivery apps costing local restaurants

NASHVILLE, TN (WSMV) – News 4 is looking into delivery apps to see if they putting a hidden strain on the business and consumers’ wallets.  Edley’s is one of Nashville’s most popular spots for BBQ. When COVID-19 hit, owner Will Newman said he didn’t know if they’d survive the pandemic. “That first week or two […]

Delivery dominates, but can complicate business for local restaurants

Taking Orders Food delivery services have taken over since the onset of the pandemic as restaurants have gotten creative. Sometimes, the takeover has been quite literal. Restaurants’ experiences with platforms like Uber Eats, Postmates, Grubhub, DoorDash and others have not all been the same in Charleston. Some were using them pre-COVID-19, but for others that […]

In DoorDash We Trust?

Food delivery aggregators: love ‘em or hate ‘em, few would at this point deny that restaurants need them right now. Maybe that’s not where we’d like to be as a restaurant industry, but it’s where the pandemic has forced businesses — a point underscored by new survey data from tech company Raydiant. According to the new report, […]

Uber, Grubhub, and DoorDash Under Scrutiny as the Industry Consolidates

Uber Technologies (NYSE:UBER) is buying Postmates and the ride-hailing businesses of BMW and Daimler, while Just Eat Takeaway.com is buying Grubhub (NYSE:GRUB). DoorDash previously acquired Caviar. Lining up against delivery California just banned the practice of adding restaurants to third-party delivery apps that the services don’t have a relationship with. Restaurants that didn’t offer their own delivery service as a means of controlling the […]