Olo’s Noah Glass: What Restaurants Don’t Know They Don’t Know About Delivery Aggregators

The trouble with existential threats is they very rarely show up and announce themselves. When Amazon launched in 1995, it looked to most as a one-trick eTailer that sold books online. A quarter-century later, that online bookstore has profoundly changed the retail landscape and every player operating within it. It would take the better part […]

The Booming, Ethically Dubious Business of Food Delivery

This is a blessed age for food in America—for dining out and cooking in; for recipe books, and TV shows, and recipe books that become TV shows; for the celebrity chefs who occupy seats in the cultural pantheon once reserved for artists; and above all, for the American eater, who is fortunate to be chewing and […]

Deep Dive: Third-Party Delivery Apps Face Growth Challenges

Delivery rushes can overwhelm restaurants and quick-service restaurants (QSRs), but accepting food delivery orders online via third-party applications can provide critical relief. Such apps are becoming essential for restaurants as they serve customers who are now spending more on prepared food and deliveries than they are on groceries.  Home delivery is expected to grow about 6.5 percent per year […]


When DoorDash announced in mid-February that it had raised $400 million at a $7.1 billion valuation, it seemed to be the latest chapter in the rapid growth of America’s largest food delivery app. But a crisis was slowly simmering. Earlier that month, two DoorDash employees joined other food delivery workers in filing a class action suit, […]

“Hardest it’s ever been”: Disrupted but not dejected, Australia’s restaurant owners discuss what’s next

If you’re thinking about opening a restaurant, cafe or bar, you may want to reconsider. That was the takeaway from a gathering of business owners at the coalface of Australia’s hospitality sector in Melbourne last night, as heads come together to try and chart a path through a period of unprecedented disruption. One restauranter, an […]

Cold food? Wrong order? Restaurants cope with home delivery

In a restaurant that shall remain unidentified, chefs have to keep a close eye on which packaged meals end up where. Did the DoorDash driver get his order? What about UberEats? And GrubHub? And is that piping hot soup you dished up 30 minutes ago getting cold? Restaurant delivery services in the Capital Region and […]

Home Delivery Services—Restaurant Disruption or Destruction?

Home Delivery as Destruction Many restaurants need to offer home delivery to compete. They find that they need to associate with DoorDash, Uber Eats and the like, for mobile delivery and loyalty. The average commission rate that private restaurant chains pay third-party providers of digital ordering and delivery is 25%. That means that third-party transactions […]

This Is How Grubhub Is Hurting Your Favorite Restaurants And Why You Should Care

Earlier this year it was reported that Grubhub, the mega-sized restaurant delivery company, was charging restaurants bogus fees for phone call orders that customers did not place. The way it works is Grubhub would setup and promote a unique phone number for restaurants listed on their platform. Apparently, when a customer called a restaurant using that number and the […]

How Indian restaurateurs united on WhatsApp in five hours to fight food-delivery apps

India’s restaurants are at war with food delivery apps. Since Aug. 15, over 2,000 restaurants across India have pulled out ofthe membership or table reservation programmes of leading food-tech ventures such as Zomato, Dineout, and EazyDiner, protesting deep discounting practices. The National Restaurant Association of India (NRAI), an industry body of over 500,000 restaurants, is leading this […]

Fast food companies are betting big on delivery. It might not pay off

Delivery represents a big business opportunity for restaurants. Customer visits to restaurants have been about flat over the past five years through May, but delivery has grown 17% in the same time frame, according to David Portalatin, national food and beverage analyst for NPD Group. And delivery has plenty of room to grow. It accounts […]