On the rebound, ezCater touts power of food to entice workers back

The catering startup ezCater had a rough start to the pandemic, laying off hundreds of employees. Now amid a quicker rebound than expected, the Boston company has launched its first TV advertisement hoping to capitalize on the momentum. With cases still low relative to months ago, and vaccination rates high in many large metro areas, …

The Ultimate Guide To Restaurant Online Ordering Systems – Jan 2019

Consumers appreciate speed and convenience. Today, a whopping 79% of Millennials order food online through one of various restaurant online ordering systems. In our interconnected world, restaurants must leverage online ordering to stay competitive. But, how do you set up an online ordering system? Should you work with 3rd party delivery partners? And what does all of this cost? …

Same-day delivery apps need more than speed to survive post-pandemic

We have entered a whole new era of e-commerce centered on speed and convenience. Business leaders are being forced to prioritize delivery capabilities and push for more accelerated delivery services. “Fast/reliable delivery” was the most important online shopping attribute among the more than 8,500 consumers queried for PwC’s June 2021 Global Consumer Insights Pulse Survey, making …

DoorDash Claims Customers Prefer to Order Direct Over Third-Party

Consumers would rather order delivery directly from a restaurant as opposed to a third-party provider. In its recent trend report, polling 1,525 respondents, DoorDash found 43 percent of its customers prefer to order delivery through a restaurant’s website or app, whereas 27 percent prefer to order delivery through a third-party delivery platform, and 16 percent …

Inside the Fight to Become the Dominant Delivery App

Back in 2019, GrubHub CEO Matt Maloney was coming to grips with a new reality. “We believe online diners are becoming more promiscuous,” he wrote to shareholders after a particularly mediocre quarter. Grubhub had spent years as the market leader in restaurant delivery. But by fall 2019, it was no longer on top. Earlier that …

District Court Thwarts $100 Million Damages Award, Finding Litigation Conduct Exceptional

The U.S. District Court for the Southern District of California recently ended a long, drawn-out patent infringement battle dealing with menu patents, which saw action in front of a jury, at the district court, at the Patent Trial and Appeal Board (PTAB), at the Federal Circuit, and even an unsuccessful petition to the Supreme Court. The resolution: …

Grubhub bets on Las Vegas resort partnership

Grubhub is redefining the concept of room service at a new Las Vegas hotel/casino. The on-demand delivery provider will support a new service called “On the Fly” at Resorts World Las Vegas. Through the service, Resorts World guests will be able to order and charge the cost to their room or credit card via the …

Your order has been canceled: Delivery apps could need consent to list Seattle restaurants

It could soon be illegal for services like DoorDash and Uber Eats to deliver food unless they have the restaurant owner’s consent. That bill passed the Seattle City Council unanimously Monday, and now awaits the mayor’s signature. Here’s the problem: A company like Uber Eats finds an old menu on the web somewhere. And it …

Five Digitally Disrupted Industries to Study as Restaurants Make the Shift

The long-awaited joy of a bustling dining room has finally returned. Yet as the industry hypothesizes about the long-term impact of digital with the return to in-person dining, billions of dollars continue to change hands in a way that will determine the fate of restaurant brand equity for years to come — and it’s happening outside of …

Delivery Apps Are Making Concessions to Restaurants. But Who Pays?

Nossa, a southern Brazilian restaurant in Los Angeles, opened in January when the city was still in lockdown. At that time, offering food to go was the only option, and director of operations Xandre Borghetti was happy to use big delivery companies to support the business’s launch. “During the pandemic, I was talking to every …