Food delivery wars: Duke professor says there’s a better way

by Robert Swinney, Duke University — January 13, 2023 . DURHAM – The rise of food-delivery services like DoorDash and Uber Eats provided a lifeline for restaurants during the pandemic. The relationship, though, seems to have soured of late, as people slowly resume their eating-out habits. One reason is an inherent flaw in the revenue-sharing contracts between the …

CATERING ORDERS ARE BACK TO PRE-PANDEMIC LEVELS AT OFFICES AND OTHER WORKPLACES

The return-to-office trend is slowly gaining momentum, with more companies, including Starbucks, requiring workers to come in several days a week or more. Although many workplaces still offer a remote arrangement, in 2022, catered lunches grew as an incentive for employees to leave their home workspaces and reclaim their office desks, reports ezCater, an ordering platform …

Grubhub Parent Focused on Profitability Amid Slump in Orders and Spending

With aggregators increasingly operating at a profit, those that are not may get left behind. In the past couple of quarters, Just Eat Takeaway.com has been making a profit for the first time since lockdown, even as sales have fallen. The company discussed this turnaround on a call Wednesday (Jan. 18) accompanying its fourth-quarter 2022 financial results. “[We …

‘It’s not fair’: Businesses frustrated with partnership between LCBO and Uber Eats

Giuseppe Marchesini, the owner of a restaurant in Little Italy, is worried about how the alcohol-delivery partnership between the LCBO and Uber Eats will impact his bottomline. He said it is unfair, given that his business and others have not fully recovered from the COVID-19 pandemic. “That’s another competitor and that’s a big competitor,” Marchesini …

Dear Restaurants: Shove Your Damn QR Codes

Here’s a Louis Rossmann rant that hits home for me: How online menu apps for restaurants suck compared to ordinary paper menus. I hate having to scan QR codes on my phone just to get a menu so badly that I will avoid eating at any restaurant that wants to make me do that. ToastTab …

Olo: Strong Value Proposition But Upside Is Limited

Summary Thesis highlight Olo (NYSE:OLO) has a limited upside of ~10%. Olo is a platform that helps restaurants improve their online ordering and delivery operations and better connect with their customers. The US restaurant industry, worth around $700 billion, is experiencing rapid change due to the COVID-19 pandemic and the increasing demand for on-demand commerce solutions. …

Olo: High Switching Cost Business With 50%+ Margin Of Safety

Summary Investment Thesis From the peak of the 2021-2022 market sell-off, Olo Inc. (NYSE:OLO) lost about 85% of its market capitalisation, experiencing significant multiple contraction along the way. I believe that Olo has robust competitive advantages such as high switching costs and strong network effects, which the company is leveraging in order to capture market share …

DoorDash top focus when it comes to food delivery coupons

Consumers seeking food takeout coupons hit DoorDash the most and Papa John’s is the single most searched for restaurant when it comes to discounts. Those are findings from a CommonCentsMom.com study that analyzed the number of average monthly Google searches over the past year for coupons for food delivery services in the U.S. Other top search sites are Uber Eats and Pizza …

ChowNow lays off 10% of staff

Dive Brief: Dive Insight: During its last round of layoffs, Webb told Restaurant Dive that tech layoffs are occurring because executives are concerned about the increased cost of capital, and are preparing to weather any potential economic downturn that could last a few years. The Federal Reserve just increased interest rates again this week and said it could do …

CHOWNOW CUTS MORE JOBS AS DELIVERY DEMAND LEVELS OUT

Online ordering company ChowNow is laying off 40 people, or about 10% of its staff, as demand for delivery continues to level out.  It’s the latest round of job cuts this year for the Los Angeles-based company, which laid off 20% of its workforce in July. It had 500 employees at that time.  “These actions …