More than 50 delivery workers have had their accounts deactivated by Grubhub in the past two weeks — and they’re blaming the company’s new owner, Wonder. It didn’t take long for the new industry power player — which finalized its $650-million purchase of Grubhub in January — to start flexing its muscles. Since Wonder, formerly …
Tag Archives: Gig Work
New Study: Evaluating the Harmful Impacts of Seattle’s Delivery Pay Law
This year, Seattle implemented an extreme minimum pay law for app-based workers, including Dashers. After more than six months, the law continues to fail to deliver promised benefits for Dashers, all while raising costs for consumers and harming Seattle’s restaurants and small businesses. We discuss the impacts to Dashers below and compare the experience of …
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DoorDash expands rewards, support offerings for drivers
DoorDash is once again rolling-out new tools designed to assist its drivers. The delivery company, which offers operates in more than 25 countries, has announced a host of seven new products and features for Dashers (its term for contract employees that shop for and deliver customer orders), aimed at providing “even more flexibility, even more …
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DoorDash is making the appeal process easier for gig workers who are kicked off the platform
DoorDash is making it easier for gig workers who believe they’ve been kicked off the app unfairly to appeal the decision, the company said Friday. The food delivery giant is rolling out in-app appeals for both iOS and Android-using workers that will allow them to launch an appeal directly in the Dasher app after being …
How did the cost of food delivery get so high?
Whizy Kim is a reporter covering how the world’s wealthiest people wield influence, including the policies and cultural norms they help forge. Before joining Vox, she was a senior writer at Refinery29. No one is happy about the delivery apps. Not the customers, who feel gouged by an avalanche of fees. Not restaurants, who feel gut-punched by the …
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Is Uber Strangling the Restaurant Business?
Jiwoong Shin, professor of marketing at Yale SOM, likes to keep in touch with his former students. They tell him about what’s going on in the world and give him ideas for new research. In December 2019, one of those former students, now a restaurateur in New York and San Francisco, came back to New …
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I quit delivering for apps like DoorDash to build my own 200-driver business. It’s rewarding but tough.
This as-told-to essay is based on a conversation with Moumita Urias-Roy, a former delivery worker in Austin. In 2019, Urias-Roy and her husband started URATX, a delivery service based in Austin that uses independent contractors for large food deliveries, such as catering orders. Business Insider has verified Urias-Roy’s identity. The story has been edited for length …
Seattle Law Mandating Higher Delivery Driver Pay Is a Disaster
In 2022, Seattle’s City Council passed an ordinance mandating a minimum earnings floor for app-based food delivery drivers in the city. The law finally went into effect in January 2024, but so far the main result has been customers deleting their delivery apps en masse, food orders plummeting, and driver pay cratering. The ordinance, part of a …
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EU to treat 5.5 million Deliveroo, Uber Eats, Bolt and other gig economy workers as employees after Belgium breaks deadlock
European Union countries reached a compromise Monday that breaks a logjam on planned rules over workers’ rights in the gig economy by keeping the most important decisions in the hands of member states. The agreement marks a turning point in the EU’s years-long efforts to set clearer employment rights for millions of delivery couriers and …
DoorDash shifts pay scheme, cuts flexibility in New York City
DoorDash says its fees in The Big Apple have driven down delivery sales, but the city says data from delivery firms shows steady sales. Published March 1, 2024 • Updated March 5, 2024 UPDATE: 3/5/2024: This article has been updated with comment from the New York City Department of Consumer and Worker Protections. Dive Brief: Dive Insight: DoorDash said …
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