How did the cost of food delivery get so high?

Whizy Kim is a reporter covering how the world’s wealthiest people wield influence, including the policies and cultural norms they help forge. Before joining Vox, she was a senior writer at Refinery29. No one is happy about the delivery apps. Not the customers, who feel gouged by an avalanche of fees. Not restaurants, who feel gut-punched by the …

Is Uber Strangling the Restaurant Business?

Jiwoong Shin, professor of marketing at Yale SOM, likes to keep in touch with his former students. They tell him about what’s going on in the world and give him ideas for new research. In December 2019, one of those former students, now a restaurateur in New York and San Francisco, came back to New …

I quit delivering for apps like DoorDash to build my own 200-driver business. It’s rewarding but tough.

This as-told-to essay is based on a conversation with Moumita Urias-Roy, a former delivery worker in Austin. In 2019, Urias-Roy and her husband started URATX, a delivery service based in Austin that uses independent contractors for large food deliveries, such as catering orders. Business Insider has verified Urias-Roy’s identity. The story has been edited for length …

Seattle Law Mandating Higher Delivery Driver Pay Is a Disaster

In 2022, Seattle’s City Council passed an ordinance mandating a minimum earnings floor for app-based food delivery drivers in the city. The law finally went into effect in January 2024, but so far the main result has been customers deleting their delivery apps en masse, food orders plummeting, and driver pay cratering. The ordinance, part of a …

EU to treat 5.5 million Deliveroo, Uber Eats, Bolt and other gig economy workers as employees after Belgium breaks deadlock

European Union countries reached a compromise Monday that breaks a logjam on planned rules over workers’ rights in the gig economy by keeping the most important decisions in the hands of member states. The agreement marks a turning point in the EU’s years-long efforts to set clearer employment rights for millions of delivery couriers and …

DoorDash shifts pay scheme, cuts flexibility in New York City

DoorDash says its fees in The Big Apple have driven down delivery sales, but the city says data from delivery firms shows steady sales. Published March 1, 2024 • Updated March 5, 2024 UPDATE: 3/5/2024: This article has been updated with comment from the New York City Department of Consumer and Worker Protections. Dive Brief: Dive Insight: DoorDash said …

Couriers for Uber Eats, Bolt/ Glovo threaten biggest ever stoppage

Delivery workers employed by platforms Uber Eats, Bolt and Glovo are threatening to strike again this month. According to reports, they are planning “the biggest ever stoppage”. This is an dispute that affects urban areas much more than regions like the Algarve/ Alentejo. It has come about due to ‘poor working conditions/ low pay’ in a sector that tends …

The biggest perk of gig work might also be its downfall

Many drivers for Uber, Lyft, and other rideshare and delivery apps say they value the flexibility of gig work over any other component. But that flexibility can be limited — drivers often need to work early mornings or late nights to get more profitable rides. Some gig drivers have recently told Business Insider that because they rely on driving for …

Getting food delivered in New York is simple. For the workers who do it, getting paid is not

NEW YORK (AP) — New Yorkers place over 100 million food delivery orders each year via a very simple process: press a few buttons on an app and it’s in their hands in about 30 minutes. For the delivery workers, the process is anything but simple. And it has only become more complex since the …

Data from Seattle food delivery drivers shows higher hourly earnings, but less customer demand

Seattle-area gig workers are making higher hourly wages while they’re delivering food for platforms such as Uber Eats and DoorDash following the implementation of a new minimum wage law. But they’re also getting fewer tips, and consumer demand has likely fallen. Those are some takeaways from data provided to GeekWire from Solo, a Seattle-based software startup …