No time for high fives: Grateful ChowNow sees somber sales surge as restaurants pushed to online ordering for survival

Takeout, curbside, no matter the name, nearly 50 Kansas City area restaurants are now serving it up to customers with support from food ordering app ChowNow.  “We’re grateful that we’re in position to help, but it is also very scary for a lot of people out there and we need to recognize that,” Chris Webb, […]

Postmates couriers are employees, New York appeals court finds

An appeals court in New York has concluded that Postmates couriers are employees entitled to unemployment insurance (In re Vega, No. 13 (State of New York Court of Appeals, March 20, 2020)).  Postmates, according the court, is a delivery business that uses a website and smartphone application to dispatch couriers to pick up goods from local restaurants and stores […]

New York Court Rules That Postmates Couriers Are Employees — and Eligible for Unemployment

The New York Court of Appeals has ruled that Postmates couriers are employees and therefore eligible for unemployment benefits during the COVID-19 pandemic.  The ruling is actually a reinstatement of a 2015 decision, which found that former Postmates courier Luis A. Vega was eligible for unemployment benefits after he was terminated from the service. Postmates had appealed the […]

Grubhub Catches Heat From Restaurants Over $10 Customer Discount

Many restaurants are mad about Grubhub Inc.’s (NYSE: GRUB) latest promotion, a $10 discount offered on all takeout or delivery orders totaling $30 or more placed between 5 p.m. and 9 p.m. After opting in to the promotion, restaurants must absorb the cost of this sizable discount, while still paying normal commissions to Grubhub on the orders. Grubhub […]

Grubhub Asks Restaurants to Foot the Bill on ‘Supper for Support’ Promotions

A new Grubhub restaurant delivery promotion called “Supper for Support” isn’t quite so supportive as it sounds. The deal, a $10 discount to diners on Grubhub orders of $30 or more from 5 p.m. to 9 p.m daily, is advertised to customers as a way to “save while supporting the restaurants you love,” a means […]

OpenTable partners with Deliveroo and UberEats for restaurant food at home

Global online restaurant reservations company OpenTable is partnering with delivery aggregators to offer delivery options at restaurants across the UK. The company has partnered with Deliveroo and UberEats to enable diners to select and order a restaurant-quality meal and have it delivered direct to their door. This, it says, gives diners the opportunity to continue […]

Uber Eats turns to grocery deliveries to fill pandemic-shaped hole in its business

Uber Eats is launching a series of partnerships with supermarkets, convenience stores, and other businesses to offer home deliveries of essential items, Reuters reports. In France, the company is partnering with supermarket chain Carrefour to offer deliveries from 15 of its Paris stores. The Financial Times reports that it’s also working with Galp in Spain to deliver items from 25 […]

Delivery platforms see slower sales growth amid COVID-19 outbreak

03.31.2020By Sam Danley KANSAS CITY — Consumer dollars are shifting as restaurants close for in-store consumption and switch to off-premises only. Online grocery and meal kit delivery platforms are seeing a surge in orders. Demand for foodservice delivery has so far been a mixed bag. Some of the largest delivery providers, including Uber Eats, DoorDash, Postmates and Grubhub, have declined […]

Grubhub’s $10 off promo forces restaurants to front the discount costs while being charged full commission

Grubhub announced last week that, between the hours of 5 to 9 PM, customers could order takeout or delivery through its platform and receive $10 off orders of $30 or more. It sounds like a good deal, until you realize that while Grubhub is promoting the offer on behalf on restaurants, it’s also contractually forcing those business […]

Delivery demand amid coronavirus prompts workers to walk out, disrupting operations

As grocery outlets and retailers across the country ramp up employment to keep up with demand during the coronavirus outbreak, they’re facing growing backlash from workers who say their lives are being put at risk.  Instacart workers staged a walkout Monday, citing a list of demands including hazard pay, an extra $5 per order, and […]