Dutch Monkey Doughnuts said the store, off Atlanta Highway, offers in-store or drive-thru pickups for their products but don’t offer any delivery options. That made it a surprise when Dutch Monkey’s owners found out customers were getting deliveries of their doughnuts through GrubHub, a company that offers delivery services for restaurants that don’t usually deliver. […]
Tag Archives: Ethics
Uber buys Postmates in deal where restaurants, delivery people and customers all lose
On Monday, Uber announced it was acquiring the food-delivery service Postmates for $2.65 billion in stock. While Uber says it will keep the Postmates app running as its own separate brand, the move effectively reduces the food-delivery industry from four major players — DoorDash, GrubHub (which owns Seamless), Postmates and Uber Eats — to three, and that could […]
Grubhub defies SF’s commission cap, hikes restaurant fees again
On Friday, June 12 — the first day San Francisco restaurants could officially reopen for outdoor dining — Kagawa-Ya Udon owner Katherine Chaio got an email from Grubhub notifying her that its rates were going up. In April, San Francisco Mayor London Breed announced a temporary limit on the commission that third-party food delivery companies can charge […]
Taco Bell parent Yum sues Grubhub for alleged violation of delivery deal
NEW YORK (Reuters) – Taco Bell parent Yum Brands Inc (YUM.N) sued Grubhub Inc (GRUB.N) on Thursday for allegedly violating a delivery contract, a day after Europe’s Just Eat Takeaway.com (TKWY.AS) agreed to buy the U.S. food delivery company for $7.3 billion. Yum invested about $200 million in Grubhub in 2018 and struck a partnership […]
Local Restaurant Owners Accuse Grubhub and Microsites Of Hijacking Their Online Identities
ROSS TOWNSHIP (KDKA) — Local restaurant owners say they’re furious. They have narrowly survived the coronavirus pandemic and boarded up during protests. But now they’re running into new issues with Grubhub and other third-party delivery apps. Some say they’re listed on Grubhub without ever signing up, and others claim the apps are creating fake websites […]
Taco Bell owner sues Grubhub, claiming it violated distribution agreement
Yum Brands is suing Grubhub, alleging it violated the distribution agreement struck in 2018. Grubhub moved to impose new fees on KFC and Taco Bell franchisees after telling Yum that the restaurant company had breached the contract, the lawsuit claims. The lawsuit also claims that Grubhub showed signs that it regretted the contract it struck with […]
As diners flock to delivery apps, restaurants fear for their future
Before the coronavirus lockdowns, Matt Majesky did not take much notice of the fees that Grubhub and Uber Eats charged him every time they processed an order for his restaurant, Pierogi Mountain. But once the lockdowns began, the apps became essentially the only source of business for the barroom restaurant he ran with a partner, […]
As restaurants clash with popular delivery apps like Grubhub over fees, Google Maps is getting a new feature that makes it easier to order directly from local businesses
Google is launching a new feature that lets merchants specify their preferred ordering method when customers find a restaurant through Google Maps. The update comes as restaurants have struggled with processing fees from popular third-party delivery services like Grubhub as they rely heavily on takeout during the coronavirus pandemic. Restaurants will be able to specify […]
Delivery business is dodgy all around, especially these days
It was an item typical of internet publishing, not quite news yet still fascinating, all about Grubhub pricing. It described a Chicago pizza place that delivered through the app-based delivery Grubhub that only got to keep about $375 out of more than $1,000 in March sales. The rest went to Grubhub for fees, commissions and promotions. This […]
2 New Mexico Restaurateurs Are Adding Fuel To The Fire Under GrubHub
As restaurants struggle to stay afloat during the coronavirus pandemic, many have turned to delivery apps to serve customers until it is safe to return to dine-in service. But the fees these companies charge have left restaurant owners reeling. City councils in New York, Los Angeles, San Francisco, Seattle and Washington, D.C., have recently voted […]