DeSantis signs Florida delivery bill pre-empting local delivery regulations

The law, backed by Uber and DoorDash, requires delivery firms to delist restaurants that want to be removed and will prevent local governments from passing regulations impacting third-party delivery. Dive Brief: Dive Insight: Uber Eats and DoorDash both backed SB 676, company representatives told Restaurant Dive. “We’re pleased that Florida policymakers took a collaborative approach on how …

Food delivery apps could soon face state regulations in Florida

TAMPA – A Florida bill now on the governor’s desk may give the state regulatory control over food delivery apps like Uber and GrubHub. The bill aims to protect restaurants and consumers, according to lawmakers in Tallahassee. Key aspects of the proposed law include making sure restaurants don’t appear on a platform unless they want to be there, and …

Uber Eats users are deleting the app over company’s “horrible” customer service

It’s become easier than ever to have groceries, fast food, and just about anything delivered with the click of a button, but that comfort often comes at a big cost. It’s no secret that it’s more expensive to use Uber’s services to have items delivered, but users are not happy with how the company is going about dealing …

Uber Unable To Remove UberEats Buttons From Google Business Profiles

According to Google’s policies, order delivery “providers are required to remove third-party links from a profile within 5 business days of a request from a business.” But Uber Eats is telling some businesses that they are unable to remove the Uber Eats button from their Google Business Profiles listings at this time. Google writes: Providers are …

Wallingford restaurants upset with DoorDash over unauthorized listing

WALLINGFORD, Conn. (WTNH) — Two local restaurants in Wallingford are frustrated with DoorDash after discovering that their establishments were listed on the platform without their permission. Knuckleheads Kitchen and Tap & Vine Restaurant claim that despite multiple attempts to remove their menus from DoorDash, the listings persist, causing confusion and frustration among customers. According to …

Bill giving state control over food delivery regs clears final Senate committee stop

Tallahassee could regulate how you get your dinner soon. The state is looking to swallow up all regulatory authority over food delivery apps such as Uber Eats and Grubhub, per legislation advanced by the Senate Fiscal Policy Committee. SB 676, filed by GOP Sen. Jennifer Bradley of Clay County, would preempt the regulation of “food delivery platforms” …

Los Angeles County sues Grubhub over ‘bait and switch’ fees

The county calls for an injunction against alleged deceptive business practices and for Grubhub to pay fines for possible violations of California’s unfair competition and false advertising laws. Dive Brief: Dive Insight: LA County alleges the company was showing consumers advertisements that promised free online ordering before charging them fees at checkout. Grubhub said in a statement emailed …

L.A. County sues Grubhub for passing along refund charges to restaurants

Los Angeles County is asking a California court to block Grubhub from charging restaurants when customers of the delivery service demand a refund, regardless of which party may be at fault. The request is part of a lawsuit filed Tuesday that accuses the delivery service of routinely misleading consumers, shaving the income of its drivers …

L.A. County suing Grubhub, alleging shady business practices

Citing alleged deceptive business practices, Los Angeles County filed a lawsuit against food-delivery service Grubhub on Wednesday, according to officials. The lawsuit accused the food-delivery giant of several practices the county deemed to “take advantage” of consumers, drivers and restaurants. “This lawsuit sends a clear message: Los Angeles County will not tolerate businesses that deceive …

To Catch A Predator: Shift4 Likely Engaging in Full-on Fraud, Any Buyer Better Lawyer Up

There’s a playbook out there for how to be a payments bro. And it looks like this. Step 1: launch a marketing campaign to show you’re utterly indignant over how potential customers are being treated by your competition. Let everyone know. Get on camera. Have a press team schedule endless interviews about how it’s not fair. Have …