Once the king of third-party delivery, Grubhub’s throne is crumbling under market pressure from heavyweight rivals. Competitors have scaled quickly, entering new territories and adding a steady flow of non-partnered restaurants, which have lured diners away from the platform, executives said in a letter to investors. DoorDash has since taken the most market share followed by Uber […]
Tag Archives: Ethics
Grubhub’s New Strategy Is to Offer Deliveries Without Restaurants’ Permission
Food delivery web site and application Grubhub been getting on the nerves of the owner of the restaurant for a while. In a class action lawsuit filed in January, some restaurants alleges that the site quietly restaurants charging for phone calls orders, because the calls are placed through a proxy Grubhub telephone number set. In […]
New York City Council Calls for Grubhub to Refund Restaurants
The food-delivery giant Grubhub is having a difficult week: disappointing quarterly earnings, a declining share price, even talk of growing skepticism among investors about the broader food delivery market. Now the company also faces an angry New York City Council. On Wednesday, more than 30 members of the Council sent a letter to Grubhub’s chief executive, Matt Maloney, calling for him […]
Restaurant owners rip Grubhub for giving newcomers free ride
Restaurant owners are boiling mad after Grubhub Chief Executive Matt Maloney revealed this week that the company has been adding “tens of thousands” of new eateries to its sites — and isn’t charging them any fees for its services. Shares of the food-delivery giant — which also operates Seamless in New York — plunged 43% on […]
Assessing how food delivery startups treat restaurants
The online food delivery industry is worth a total of $107.4B dollars. But as it continues to quickly ramp up, many questions have popped up about how big companies like Grubhub, Doordash and Ubereats treat partnering restaurants and drivers. Amanda Kludt, Editor-in-Cheif of Eater, joined On The Move to discuss. more
The Booming, Ethically Dubious Business of Food Delivery
This is a blessed age for food in America—for dining out and cooking in; for recipe books, and TV shows, and recipe books that become TV shows; for the celebrity chefs who occupy seats in the cultural pantheon once reserved for artists; and above all, for the American eater, who is fortunate to be chewing and […]
GrubHub’s Aggressive Customer Micro-Site Domain Strategy Makes Bad Situation Worse
PALM BEACH, FL – Most of the dust has now settled, but back in late June/early July of this year, restaurant ordering service GrubHub, found itself boiling in hot water when a domain name strategy of building ‘micro-sites’ or ‘landing pages’, using what you could call, confusingly similar domain names of its customers, was called out in media headlines far and […]
RESTAURANT WORKERS BITE BACK AGAINST FOOD DELIVERY APPS
When DoorDash announced in mid-February that it had raised $400 million at a $7.1 billion valuation, it seemed to be the latest chapter in the rapid growth of America’s largest food delivery app. But a crisis was slowly simmering. Earlier that month, two DoorDash employees joined other food delivery workers in filing a class action suit, […]
Grubhub Inc. (NYSE: GRUB) Investor Investigation over possible Violations of Securities Laws
An investigation on behalf of investors of Grubhub Inc. (NYSE: GRUB) shares over potential securities laws violations by Grubhub Inc. and certain of its directors and officers in connection with certain financial statements was announced. Investors who purchased shares of Grubhub Inc. (NYSE: GRUB), have certain options and should contact the Shareholders Foundation at mail@shareholdersfoundation.com or call […]
Despite tipping policy changes, DoorDash says back pay is not ‘at issue here’
When DoorDash announced changes in its tipping model last month, it was certainly a step in the right direction. Some workers, however, have said it’s not enough. In addition to wanting fair wages, they want back pay. In light of DoorDash’s announcement, labor group Working Washington said a key question remained: “Will they pay workers backpay for the […]