Your order has been canceled: Delivery apps could need consent to list Seattle restaurants

It could soon be illegal for services like DoorDash and Uber Eats to deliver food unless they have the restaurant owner’s consent. That bill passed the Seattle City Council unanimously Monday, and now awaits the mayor’s signature. Here’s the problem: A company like Uber Eats finds an old menu on the web somewhere. And it …

Beijing’s ‘Big Tech’ Crackdown Continues With Anti-Trust Probe Into Food-Delivery Giant

The probe reportedly resulted from a public tip. Though it’s not yet known how long the investigation will last, it’s worth remembering that the Alibaba probe was launched on Christmas Eve of last year, and ended earlier this month. Meituan has pledged to cooperate (though of course it has little choice in the matter). “The company …

GRUBHUB SETTLEMENT WOULD GIVE NONPARTNER RESTAURANTS MORE CONTROL OVER LISTINGS

Grubhub would change the way it manages listings for nonpartner restaurants as part of a settlement the company filed last week in a class-action lawsuit.  The suit filed in May by a Denver restaurant accused the delivery company of putting misleading information on the pages of nonpartner restaurants—those with which it doesn’t have an official contract—designed to steer customers to partner operators. The information allegedly included statements …

Syracuse Bakery Owner Clashes With GrubHub After Being Added to the Service Without Permission

Food delivery services may be convenient, especially with an app, but one bakery in downtown Syracuse recently went toe-to-toe with GrubHub to get its name removed from the service. Rebecca Riley owns Peace, Love, and Cupcakes. She says her bakery was recently added without her permission. She found out about it when a delivery driver …

CNY restaurants ‘outraged’ over Grubhub’s unauthorized deliveries

Let’s say you order food from your favorite restaurant. You use Grubhub or another online platform, like DoorDash or Uber Eats, to have it delivered. You may assume that the restaurant has a business relationship with that delivery service. But that’s not always the case. Increasingly, restaurants in Central New York have been complaining that they’ve been …

DoorDash Takeout Price Markup

You can’t make this up. DoorDash just asked me to lower my takeout prices to assist in their attempts to improved their ‘elegant’ customer service experience. Here is our email exchange. I’m guessing they’ll start to come down on restaurants that have built price differentials into their DoorDash menus by burying us even deeper on …

Big Delivery Is Winning — Even If Everyone Hates It

On Super Bowl Sunday, 96 million people watched Big Bird and Daveed Diggs sing about the wonders of food delivery in a commercial for the delivery service DoorDash. The idea, per the ad’s song, is that it’s great to eat the food prepared by “the people in your neighborhood.” As part of the campaign, DoorDash also announced that …

Restaurant owners concerned reputation will be marred by third-party delivery services

MILAN, Illinois (WQAD) — What could be considered a convenience for some in the Quad Cities turned into a headache for some local restaurant owners. The Staff at Bowlyou’s Ice Cream and Grill in Milan has been feeling the cold. “It impacts more than, you know, the reviews, it impacts our staff financially,” said April …

Dastardly DoorDash fails to get restaurant complaint dismissed, including under UCL/FAL

Lona’s Lil Eats, LLC v. DoorDash, Inc., No. 20-cv-06703-TSH,2021 WL 151978 (N.D. Cal. Jan. 18, 2021) (magistrate) This case addresses a topic that’s received broader media coveragethan most advertising issues. The magistrate finds that Lona’s sufficientlyalleged false advertising by DoorDash about its availability, divertingpotential consumers from Lona’s to restaurants that were DoorDash partners. (Thepractices considered …

DoorDash Accused Of Steering Customers Away From Nonparticipating Restaurants

Does DoorDash set up fake landing pages for restaurants in an effort to steer customers to preferred restaurants? That is the basis of a potential class action lawsuit filed by Lona’s Lil Eats, a St. Louis Asian fusion restaurant. The suit, originally filed in September in the United States District Court for the Northern District of California, where …