Grubhub services creating frustration, confusion for some Rochester restaurants

ROCHESTER, N.Y. (WROC) — One popular delivery service has been receiving some negative feedback on new policies they are testing in Rochester.  Grubhub is one of the most popular food services, serving more than 20 million customers, or “diners” across the country. Rochester is one of more than 2,700 U.S. cities that have the service in place. Other […]

Grubhub in hot water with local businesses for alleged unethical business practices

WEST VIEW, Pa. — Mandy’s Pizza and Kelly O’s Diner are just two businesses who contend that the Grubhub food delivery service has captured their online menus and delivered their food without consent. Grubhub is “hijacking our menu,” says Lynn DiFilippo, part owner of Kelly O’s Diner. “They’re taking our menu and using it for […]

Grubhub defends adding restaurants without telling them

Online food delivery service Grubhub has defended the practice of adding restaurants to its platform without asking them. The US takeaway app adopted this practice a couple of months ago in cities across the US. But some restaurants who don’t offer takeaways are angry that they’re not being consulted beforehand. A Grubhub spokeswoman told the […]

SF restaurants asking to be removed from third party apps like Grubhub after false listings

When Adam Mesnick, the owner of Deli Board on Folsom Street, saw a courier enter his restaurant and bypass the line of already waiting customers, he was perplexed. Grubhub bag in hand, the delivery driver said he was expecting to pick up an order for Allison C. The problem was, Mesnick said, the order had […]

Grubhub – DoorDash – Seamless Delivery Service Fraud

Melanie Wong | Jan 26, 202006:53 AM18 Last night Pim Techamuanvivit discovered that Grubhub, Seamless and Yelp delivery services have fake listings for her San Francisco restaurant, Kin Khao, to accept food orders on their sites. Her restaurant does not fulfill the food for these orders. And DoorDash has a fake listing for her other restaurant, Nari. […]

Restaurants That Don’t Even Deliver Are Ending Up on Grubhub Against Their Will

Restaurants across the country have been facing a peculiar problem: Delivery drivers show up to pick up orders the restaurant never knew about, and customers call to check in on orders the restaurant never received. These restaurants don’t actually do delivery, but they ended up on apps and delivery websites, anyway. The result is a […]

SF restaurant Kin Khao doesn’t offer delivery; Seamless sold an order to a customer anyway

Pim Techamuanvivit was managing her San Francisco Thai restaurant, Kin Khao, Saturday night around 8:30 p.m. when she got an unexpected call. A customer was wondering when food from his order on the online food delivery company Seamless was coming, as he had been waiting 45 minutes. “I think you must be confused because I […]

Restaurants and customers are getting caught in a food-delivery war

The food courier last weekend looked familiar to Laura Lyons, who with her husband, Todd, owns Love & Honey Fried Chicken in Northern Liberties. But when he took out a Love & Honey menu bearing long-outdated items and prices, and attempted to place a takeout order using a credit card bearing the logo of the […]

DoorDash, Grubhub skewered by small restaurants for posting menus without permission

Third-party delivery services can help market a small business but often comes at a steep price for operators with some commissions as high as 30% Mom and pop restaurants are fed up with third-party delivery services listing their restaurants on takeout platforms without their permission. Grubhub, Postmates and DoorDash are putting restaurants on its apps and websites without […]

Philly Restaurants Revolt Over Unauthorized Food Delivery “Partnerships”

Grubhub, Doordash, and Postmates have been listing some Philly restaurants’ menus and information on their sites without permission, leaving small-business owners to deal with the consequences. Philly’s Love & Honey Fried Chicken shared an image of a complaint against Grubhub on Instagram over the weekend, threatening legal action if the restaurant’s menu was not removed from the site. By […]