Food delivery services may be convenient, especially with an app, but one bakery in downtown Syracuse recently went toe-to-toe with GrubHub to get its name removed from the service. Rebecca Riley owns Peace, Love, and Cupcakes. She says her bakery was recently added without her permission. She found out about it when a delivery driver …
Tag Archives: Ethics
CNY restaurants ‘outraged’ over Grubhub’s unauthorized deliveries
Let’s say you order food from your favorite restaurant. You use Grubhub or another online platform, like DoorDash or Uber Eats, to have it delivered. You may assume that the restaurant has a business relationship with that delivery service. But that’s not always the case. Increasingly, restaurants in Central New York have been complaining that they’ve been …
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DoorDash Takeout Price Markup
You can’t make this up. DoorDash just asked me to lower my takeout prices to assist in their attempts to improved their ‘elegant’ customer service experience. Here is our email exchange. I’m guessing they’ll start to come down on restaurants that have built price differentials into their DoorDash menus by burying us even deeper on …
Big Delivery Is Winning — Even If Everyone Hates It
On Super Bowl Sunday, 96 million people watched Big Bird and Daveed Diggs sing about the wonders of food delivery in a commercial for the delivery service DoorDash. The idea, per the ad’s song, is that it’s great to eat the food prepared by “the people in your neighborhood.” As part of the campaign, DoorDash also announced that …
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Restaurant owners concerned reputation will be marred by third-party delivery services
MILAN, Illinois (WQAD) — What could be considered a convenience for some in the Quad Cities turned into a headache for some local restaurant owners. The Staff at Bowlyou’s Ice Cream and Grill in Milan has been feeling the cold. “It impacts more than, you know, the reviews, it impacts our staff financially,” said April …
Dastardly DoorDash fails to get restaurant complaint dismissed, including under UCL/FAL
Lona’s Lil Eats, LLC v. DoorDash, Inc., No. 20-cv-06703-TSH,2021 WL 151978 (N.D. Cal. Jan. 18, 2021) (magistrate) This case addresses a topic that’s received broader media coveragethan most advertising issues. The magistrate finds that Lona’s sufficientlyalleged false advertising by DoorDash about its availability, divertingpotential consumers from Lona’s to restaurants that were DoorDash partners. (Thepractices considered …
DoorDash Accused Of Steering Customers Away From Nonparticipating Restaurants
Does DoorDash set up fake landing pages for restaurants in an effort to steer customers to preferred restaurants? That is the basis of a potential class action lawsuit filed by Lona’s Lil Eats, a St. Louis Asian fusion restaurant. The suit, originally filed in September in the United States District Court for the Northern District of California, where …
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Los Angeles restaurant owner reveals the crippling effect of using delivery services like Postmates and DoorDash after he had to fork out $35,000 for the sites’ service fees in 2020 alone
Los Angeles restaurant Ronan shared on Instagram that they spent a whopping $35,000 on app delivery fees last year The post said that Postmates, Caviar, and DoorDash charge them 20% of each order made through their apps The loss was on top of pandemic income losses Only the ordering platform ChowNow was affordable to Ronan with …
DoorDash Is Hiking Customer Fees to Pay for a Law It Helped Write
In the months since a coalition of app-based gig companies successfully passed Prop 22 in California, exempting themselves from reclassifying their workers as employees, DoorDash has been silently passing costs onto consumers. The company-funded Yes on Prop 22 campaign claimed that not passing the ballot initiative would result in higher prices for consumers, and in early December, …
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New California Law Raptures Thousands of Restaurants From Postmates, DoorDash, and Grubhub
A California law that took effect on January 1 has prompted the removal of tens of thousands of restaurants from food delivery apps like SF-based Uber Eats, DoorDash, Postmates, and Caviar. The law, which was approved last fall, requires apps to offer delivery only from restaurants with which they have a direct partnership and to …