Regulators across the US are targeting the food delivery industry

Regulators are coming for the food delivery companies. Recently, New York City and San Francisco placed permanent fee caps over how much third-party delivery services could charge restaurants. The companies were charging as much as 30% per order until various cities cracked down on them during the pandemic and capped how much they could charge. …

Chicago Seeks Restaurants Stories Detailing Experiences With DoorDash, Grubhub, and Uber Eats

Last week, the city of Chicago made headlines by filing twin lawsuits against Grubhub and DoorDash in accusing the food delivery companies of deceptive business practices. Now, the city is looking for anecdotes about restaurants and third-party couriers. The city has launched an online survey that asks hospitality workers ”about your experiences with meal delivery companies, including but not …

Chicago accuses Grubhub, DoorDash of deceptive business practices

Chicago filed two consumer protection lawsuits against DoorDash and Grubhub on Friday for “engaging in deceptive and unfair business practices that harm restaurants and mislead consumers,” according to a press release. This is the first comprehensive law enforcement action against meal delivery companies in the U.S., the city said. The lawsuits, which are the result of an investigation …

Chicago sues DoorDash, Grubhub for allegedly deceiving customers

The City of Chicago filed two sweeping lawsuits against DoorDash and Grubhub for allegedly deceiving customers and using unfair business practices. The suits echo longstanding claims from restaurant owners that the platforms advertise delivery services for their businesses without their consent and conceal lower prices that restaurants offer directly to customers outside of the platforms. The city also claims both platforms …

Grubhub is trying to repair its broken relationship with restaurants after its plunge to the bottom. But experts say it’s an empty gesture that won’t put the delivery platform back on top.

In 2019, Grubhub came under fire for its phone ordering system. Now the company is changing how diners call in orders. But the policy is already facing criticism. “It’s more trickery from Grubhub,” the New York City restaurant advocate Andrew Rigie tweeted. See more stories on Insider’s business page. Grubhub is overhauling how customers place …

What is the future of restaurant delivery?

“This is a disrespectful approach.”   Those are the words of Adir Michaeli, the owner of New York City­’s Michaeli Bakery who is suing Grubhub, Uber Eats and DoorDash for charging above the mandated 20% delivery fee cap set by the New York City Council in 2020. Michaeli cites in the suit that he was routinely …

Grubhub replaces phone orders with assisted ordering feature

Dive Brief: Grubhub this week announced a new assisted ordering feature, which will begin rolling out to restaurants Aug. 23. The feature replaces phone orders by giving customers three option prompts: place an order, ask questions about a previously placed order or ask any other questions. According to a company blog post, customers’ calls will …

Grubhub Will Stop Charging Restaurants Fees for Rerouting Their Phone Calls

Digital services and apps have changed the way we order from restaurants. In the past, you had to call, phone lines had to not be busy (remember that frustration?), and you had to read them your debit card number digit by digit. Nowadays, it’s just a lot of scrolling and tapping. That’s not to say that …

Local food delivery companies say Google devastated their business

Say you live in Asheville, North Carolina (like I do), and you get a hankering for some of the city’s beloved BBQ. You might start with a Google search, which provides plenty of options. Clicking on a specific BBQ joint brings up a box with handy information such as a star rating, the address, business …

Tech’s delivery problem: It doesn’t end at your door

The month before the pandemic hit, I met with a banker who didn’t want to talk. As we sat in a San Francisco hotel bar, he expressed either indifference or ignorance about every topic I brought up, even though I’d promised to keep his name out of any story I’d write.  Then I brought up …