‘You won’t be paid’: Pizza restaurant gets stuck with $600 worth of food after Uber Eats does something unexpected

Ordering through third-party delivery services has become the norm. Approximately 31% of customers order through a third party. However, doing this can cause several issues including, “late deliveries, incorrect orders, and damaged food.” A pizza restaurant revealed how Uber Eats canceled a $600 order after the employees spent all night making it. In this clip, a viewer commented about …

Waitr Holdings: Other Events, Uber Direct Ceases Providing Delivery Services for ASAP

February 13, 2024 U.S. Securities and Exchange Commission Item 8.01 Other Events.On February 12, 2024, Waitr Holdings Inc. (“Company”) was notified by Uber Technologies Inc. that Uber Direct would no longer provide delivery services for the Company, which decision was implemented by Uber Direct effective as of 10:00 p.m. Eastern Time on February 12, 2024. As a …

Uber expects strong core profit as ride share, food delivery pick up pace

Uber Technologies forecast quarterly core profit and gross bookings above estimates and reported market-beating results for the holiday quarter on Wednesday, fueled by higher demand in its ride sharing and food delivery businesses. It posted its first annual net profit as a public company as user retention improved, also benefiting from initiatives like memberships, corporate …

Uber Eats faces backlash over customer complaints of order issues, no refunds

CHICAGO – A food fight is brewing between Uber Eats and customers as complaints rise over a lack of refunds. Many Uber Eats customers say they’ve ordered food but that it never shows up, or it’s the wrong order and they don’t get a refund. For weeks, customers have been reaching out to FOX 32 Chicago with …

Why Uber decided to sunset Drizly

Uber is shutting down alcohol delivery service Drizly, roughly three years after acquiring it for $1.1 billion. On January 15, Uber announced that it would shut down Drizly by March. The news comes almost exactly three years after the big acquisition, which took place months after Uber’s $2.65 billion acquisition of competitor Postmates. “After three …

Here’s why Uber Eats delivery fees in Seattle just skyrocketed

Uber is not happy with Seattle’s lawmakers — and it’s showing up on customer receipts for food delivery orders. The company announced this week that it is jacking up delivery fees for Uber Eats in response to new worker legislation that is set to take effect this weekend in Seattle. The law, originally passed in May …

Uber Eats Launches New Offers, Personalized Marketing Tools

Ahead of a busy holiday season when consumers say prices and promotions are their top consideration for purchases and ~77 percent cope with their busy schedules by ordering from restaurants, Uber Eats is launching three new offer types and new personalized marketing tools to help merchants reach more customers, launch new promotions and maximize sales.  The San Francisco-based …

Uber Eats adds marketing tools to bolster restaurants’ holiday sales

The delivery aggregator added holiday happy hours, multi-location offers and percentage-off offers to help restaurants attract new and existing consumers. Dive Brief: Dive Insight: These marketing tools could help Uber Eats with restaurant and consumer retention, especially as Uber Eats continues to grow its business in the U.S. and Canada. The company had a record-high adjusted EBITDA …

Uber Eats, DoorDash remove tipping during checkout for NYC customers

Judge delays food delivery worker pay raise New York City was ordered by a judge to temporarily delay new minimum pay standards for app-based food delivery workers. (From July 2023) NEW YORK – Food delivery platforms Uber Eats and DoorDash announced Monday that New York City customers will no longer be prompted to tip delivery drivers during checkout. This change comes …

Uber’s Q3 numbers include impressive profitability gains, slower-than-expected growth

Uber reported third-quarter earnings on Tuesday that show a profitable ride-hail and delivery company that’s chugging along in spite of slowing growth in some sectors. The company reported revenue of $9.3 billion, an 11% increase year over year. Investors had expected Uber to report revenues of around $9.5 billion (FactSet, Refinitiv), meaning that despite the company’s growth, …