Los Angeles restaurant owner reveals the crippling effect of using delivery services like Postmates and DoorDash after he had to fork out $35,000 for the sites’ service fees in 2020 alone

Los Angeles restaurant Ronan shared on Instagram that they spent a whopping $35,000 on app delivery fees last year  The post said that Postmates, Caviar, and DoorDash charge them 20% of each order made through their apps The loss was on top of pandemic income losses Only the ordering platform ChowNow was affordable to Ronan with […]

Oregon caps delivery app fees charged to restaurants

MILWAUKIE, Ore. — Gov. Kate Brown signed a bill on Wednesday that limits fees charged to Oregon restaurants by third-party apps like Uber Eats, GrubHub, PostMates and DoorDash.   Senate Bill 1801 passed the state legislature on Monday, a win for restaurant owners across the state.  Sean Sexton, co-owner of Ovation Bistro in Milwaukie, said fees […]

ZeroCater Builds Sliding Scale into Cloud Cafe

With fewer big company catering orders between here and who knows when, ZeroCater is rolling out a new product for scalable catering. ZeroCater, a business-to-business catering company that aims to enhance company food programs with an AI food-recommendation engine, had to make some changes during COVID. As droves of office workers went home, the company […]

Thanx CEO Calls for 3PD Regulation, Federal Action for Restaurants

Before publishing his second long-form article on the future of restaurants and delivery, Thanx CEO Zach Goldstein had become one of the most visible thought leaders in the space. One year after his “The Four Horsemen of the Delivery Apocalypse” lit up industry LinkedIn pages, Goldstein’s latest manifesto calls for further regulation of third-party delivery […]

Greg Bensinger column: Apps are killing the restaurant industry

The sudden onset of the pandemic in March sent the restaurant industry into a death spiral. Working in a notoriously low-margin business, many couldn’t withstand weeks of limited or no indoor dining. As a result, about 1 in 6 restaurants nationwide has closed permanently, and as of September nearly 3 million restaurant workers had lost […]

Restaurant Industry Warns Of “Economic Free Fall” As 110,000 Eateries And Counting Are Permanently Shuttered

The National Restaurant Association (NRA) sent a damning letter to Congress today (Dec. 7) addressing the collapse of more than one hundred thousand restaurants across the country this year because of the virus pandemic. In just the last three months, the letter said more than 10,000 eateries have closed, and thousands of others are in “economic freefall.”  The […]

Relay Gives Restaurants ‘Agnostic’ Self-Delivery Option

There’s a growing number of options for restaurants looking to reduce the impact of delivery commissions and capture customer data through a self-delivery program. Relay Delivery, an East Coast delivery fleet operator, argues restaurants should seek a native solution that doesn’t include working with third-party providers, which its CEO argues is like letting a fox […]

Minnesota Restaurateur Leans into Off-Prem to Grow Empire

Gerard Klass, co-founder of Soul Bowl in Minneapolis, is arguably sitting on more big ideas than any other chef in town, and he’s well versed in how trends toward off-premises dining can fuel his plans to grow a multi-concept empire. Having just launched a delivery- and takeout-only wings concept, Klass is taxiing the runway before […]

Madison community, EatStreet showing love for local restaurants

MADISON (WKOW) — Several locally owned restaurants received a much needed surprise on Giving Tuesday. Lao Lan Xang, El Pastor and McGee’s Chicken all received $5,000 each from EatStreet. It’s part of their Operation: Restaurant Love. The restaurants also received thank you notes from the community. “In a time like this where everyone is struggling, […]

Restaurant owners adapting to COVID restrictions, expanding delivery services

COLORADO SPRINGS — The pandemic is especially tough on restaurants right now, as dining rooms are closed in many places for a second time. However, restaurant owners are getting creative to make sure their businesses survive the winter season and the rest of the pandemic. Because of the second shutdown, many restaurants like Paravicini’s Itialian […]