Uber and Lyft throw cash at drivers as they ditch the apps for food delivery

Throughout most of 2020, Uber and Lyft drivers didn’t have much work due to a pandemic that kept most people at home. But as countries ramp up vaccination efforts and people start doing things outdoors again in 2021, those ride-hailing companies are optimistic about a return to business as almost usual. Problem is, many of the drivers who power those …

DOORDASH SAYS DELIVERY FEE CAPS ARE HURTING ORDER VOLUMES

DoorDash said Wednesday that limits on the fees it charges restaurants are hurting order volumes because it has forced the company to raise prices for consumers. In a blog post, the delivery provider reported that order volumes in March fell 7% in Philadelphia, 4% in St. Louis and 4% in Westchester County, N.Y., as a result of …

DoorDash pushes back against fee delivery commissions with new charges

OAKLAND, Calif.—For nearly a decade, Grand Lake Kitchen, across from picturesque Lake Merritt, where locals head for leisurely walks, had become a popular breakfast and brunch destination. So many visitors ordered the $14 avocado toast and the $11 vegetarian sandwich called the Kamala Llama — a nod to Oakland’s favorite daughter — that in 2018 it …

Restaurant software meets the pandemic moment

Food delivery companies have predictably done well during the pandemic. But restaurant software providers are also having a moment as eateries race to handle the avalanche of online orders resulting from severe in-person dining restrictions. Driving the news: Olo filed last week for an IPO and Toast is rumored to be preparing to do the same very soon. Toast’s …

92% Of NYC Restaurants Unable To Pay Rent In December, Study Finds

Another week, another restaurant doomsday story. According to the latest NYC Hospitality Alliance survey, it’s becoming increasingly difficult for restaurants across the metro area to pay their rent in full and on time. The return of indoor dining couldn’t come soon enough as struggling eateries cling on for dear life.  The survey found 92% of more than 400 respondents …

Los Angeles restaurant owner reveals the crippling effect of using delivery services like Postmates and DoorDash after he had to fork out $35,000 for the sites’ service fees in 2020 alone

Los Angeles restaurant Ronan shared on Instagram that they spent a whopping $35,000 on app delivery fees last year  The post said that Postmates, Caviar, and DoorDash charge them 20% of each order made through their apps The loss was on top of pandemic income losses Only the ordering platform ChowNow was affordable to Ronan with …

Oregon caps delivery app fees charged to restaurants

MILWAUKIE, Ore. — Gov. Kate Brown signed a bill on Wednesday that limits fees charged to Oregon restaurants by third-party apps like Uber Eats, GrubHub, PostMates and DoorDash.   Senate Bill 1801 passed the state legislature on Monday, a win for restaurant owners across the state.  Sean Sexton, co-owner of Ovation Bistro in Milwaukie, said fees …

ZeroCater Builds Sliding Scale into Cloud Cafe

With fewer big company catering orders between here and who knows when, ZeroCater is rolling out a new product for scalable catering. ZeroCater, a business-to-business catering company that aims to enhance company food programs with an AI food-recommendation engine, had to make some changes during COVID. As droves of office workers went home, the company …

Thanx CEO Calls for 3PD Regulation, Federal Action for Restaurants

Before publishing his second long-form article on the future of restaurants and delivery, Thanx CEO Zach Goldstein had become one of the most visible thought leaders in the space. One year after his “The Four Horsemen of the Delivery Apocalypse” lit up industry LinkedIn pages, Goldstein’s latest manifesto calls for further regulation of third-party delivery …

Greg Bensinger column: Apps are killing the restaurant industry

The sudden onset of the pandemic in March sent the restaurant industry into a death spiral. Working in a notoriously low-margin business, many couldn’t withstand weeks of limited or no indoor dining. As a result, about 1 in 6 restaurants nationwide has closed permanently, and as of September nearly 3 million restaurant workers had lost …