On the rebound, ezCater touts power of food to entice workers back

The catering startup ezCater had a rough start to the pandemic, laying off hundreds of employees. Now amid a quicker rebound than expected, the Boston company has launched its first TV advertisement hoping to capitalize on the momentum. With cases still low relative to months ago, and vaccination rates high in many large metro areas, …

SEAMLESS BRAND WILL CEASE TO EXIST UNDER NEW OWNER JUST EAT TAKEAWAY

Food delivery company Seamless, a subsidiary of Grubhub since 2013 and one of the oldest online ordering services in the U.S., will soon cease to exist as its own brand. New owner Just Eat Takeaway.com (JET) plans to transition the business to Grubhub later this year, creating a single U.S. entity in line with its strategy in other markets. …

DoorDash Claims Customers Prefer to Order Direct Over Third-Party

Consumers would rather order delivery directly from a restaurant as opposed to a third-party provider. In its recent trend report, polling 1,525 respondents, DoorDash found 43 percent of its customers prefer to order delivery through a restaurant’s website or app, whereas 27 percent prefer to order delivery through a third-party delivery platform, and 16 percent …

Grubhub gives diners perks to offset late deliveries, lower competitor prices

Dive Brief: Grubhub rolled out its newest feature, Grubhub Guarantee, on Monday in which the company promises on-time delivery and the lowest price compared to competitors, according to a press release.  If an order arrives late, Grubhub will offer Grubhub Gaurantee Perks of at least $5 off that can be used toward a future order. If a …

Will Permanent Fee Caps Actually Rein in Delivery Apps?

Last week, San Francisco’s Board of Supervisors voted unanimously to approve a permanent cap on the delivery fees third-party apps like DoorDash and Grubhub are allowed to charge restaurants for each order. It is the first permanent cap on delivery fees in the country, potentially heralding a lasting shift in the way that delivery apps charge restaurants …

Five Digitally Disrupted Industries to Study as Restaurants Make the Shift

The long-awaited joy of a bustling dining room has finally returned. Yet as the industry hypothesizes about the long-term impact of digital with the return to in-person dining, billions of dollars continue to change hands in a way that will determine the fate of restaurant brand equity for years to come — and it’s happening outside of …

Delivery Apps Are Making Concessions to Restaurants. But Who Pays?

Nossa, a southern Brazilian restaurant in Los Angeles, opened in January when the city was still in lockdown. At that time, offering food to go was the only option, and director of operations Xandre Borghetti was happy to use big delivery companies to support the business’s launch. “During the pandemic, I was talking to every …

WAITR ANNOUNCES LAUNCH OF CORPORATE REBRAND INITIATIVE

LAFAYETTE, La.-(BUSINESS WIRE)- Waitr Holdings Inc. (Nasdaq: WTRH) (“Waitr” or “Company”), a leader in on-demand food ordering and delivery, announced it has launched a strategic initiative to change its name and visual identity in a comprehensive rebrand, to be effective within the next 12 – 18 months. The rebranding strategy reflects the Company’s ongoing commitment …

DOORDASH TAPS STEPHANIE IZARD AS FIRST CHIEF RESTAURANT ADVISOR

DoorDash has named chef Stephanie Izard to the newly created role of chief restaurant advisor that is meant to create another line of communication between the delivery company and small restaurants.  Izard, a James Beard Award-winning chef and owner of Girl & The Goat and three other restaurants in Chicago, will be a voice for restaurants within …

DoorDash and Uber Eats Are Hot. They’re Still Not Making Money.

Food-delivery companies did record-breaking business during the pandemic, as millions of homebound Americans embraced the idea of ordering dinner via smartphone apps. Their valuations skyrocketed. They acquired reams of data that helped increase their efficiency. There was just one problem: Even at the height of their success, they weren’t making any money. Now, as the …