New Verticals Topic Du Jour for Big Third-Party Platforms

The third-party networks continue to evolve, expanding into new verticals as growth continues. Two third-party leaders talked with editor Tom Kaiser during the 2022 Food On Demand Conference, touching on some of the big trends in a panel discussion titled Diversifying the Major Delivery Platforms. Yadavan Mahendraraj, head of merchant operations and strategy at Uber …

DoorDash Kitchens Expands to Downtown Brooklyn

Nearly three years after opening its first eponymous ghost kitchen in Redwood City, California, DoorDash opened its latest DoorDash Kitchens facility in downtown Brooklyn with a mix of local, regional and national restaurants.  This new East Coast location is clear evidence DoorDash is scaling up its shared-kitchen offering that allows restaurants to outsource all operations, including cooking, …

GRUBHUB IS LAUNCHING A VIRTUAL BRAND

As more restaurants add virtual brands to their kitchens, Grubhub is joining the scrum with a delivery-only concept of its own. MasterChef Table was created in partnership with contestants from the long-running cooking show of the same name. It will offer a menu of familiar foods with a “MasterChef spin,” the company said, though it …

Report: 41% of independent restaurants operate virtual brands

Dive Brief: Forty-one percent of independent restaurants currently operate virtual brands to leverage persistent consumer delivery demand, according to a report commissioned by Grubhub and executed by Technomic, which surveyed 350 independent operators from Jan. 20-28, 2022. Sixty-eight percent of survey respondents report their virtual restaurants are permanent additions, and 46% plan to open three or more …

Food-delivery apps lose steam as people return to in-person dining

America’s obsession with pandemic-era food delivery appears to be over — and the companies’ stocks are taking a hit. After hitting a high of $246 in November, DoorDash shares have plunged 62 percent to $89 a share. Over the same period, Uber shares have fallen 29 percent, from $45 to about $31. Much of the …

The importance of embracing today’s always-connected diner

In today’s world there is no denying that apps have changed the way we get things done, whether it’s shopping, banking or dining. Yet as restaurateurs look to create a connected guest experience, there are challenges to making that a simple, seamless experience. Diners have quickly embraced contactless payments via their mobile devices, as well as …

The Delivery Giants Are Throwing a Pivot Party

How to make money in delivery In the days leading up to Shoptalk, the annual e-commerce convention held this week in Las Vegas, nearly every on-demand delivery company wanted to make a splash. DoorDash Inc. announced it was bringing a wide selection of household items and grocery products from national warehouse chain BJ’s Wholesale Club onto its online …

“Warning Signs” Show Great Resignation Not Slowing Down: Randstad Survey

The phenomenon of record numbers of workers quitting their positions may persist among employees who remain unsatisfied with their jobs, according to a survey (pdf) by Randstad NV, a global provider of employment services. Dubbed the “great resignation” by experts, the trend has seen job openings outnumber individuals searching for employment opportunities, leaving employers scrambling to …

Big Tech’s food-delivery apps face a grassroots revolt

When Grubhub came to Iowa City in 2017, Jon Sewell got what he describes as a “call to action.” He owns a D.P. Dough franchise there and had been using a delivery service called OrderUp to get his calzones to college students. But then Grubhub bought OrderUp and doubled the commission on orders to an …

BurgerFi Partners with Gopuff on Late-Night Delivery in Tallahassee

Gopuff, the Philadelphia-based convenience goods and food delivery provider, announced a new partnership with BurgerFi to deliver the fast-casual brand’s burgers and sides during late-night hours in Tallahassee, Florida, through its Gopuff Kitchen prepared food delivery service. Fi On The Fly Food Truck “BurgerFi is uniquely positioned to mobilize the ‘Fi on the Fly” food …