The Food-Delivery App Battle Will Expand to Business Travel

Ruthlessly competitive and exploding in popularity, the food-delivery app market is a fascinating landscape of high-stakes corporate combat. Their rising popularity assures the combatants will be bigger players in business travel in 2020. The nature of their fight, however, isn’t quite so clear. Far more clear is the impact these companies are having on dining […]

Do we forget about pickup when we talk off-premise?

When it comes to off-premise, the restaurant industry has been focused on delivery. This makes sense — delivery logistics are complicated, and the third-party fees are high, as are the chances that things can go wrong. But 93% of off-premise operations are still traditional takeout, meaning customers enter the restaurant to pick up the orders […]

Grubhub Rolls Out Ultimate Digital Workflow System

With proprietary hardware and software that brings together all restaurant ordering channels into one system, Grubhub rolled out its Ultimate technology. The product is a digital workflow solution that takes the place of shouts as well as handwritten notes by linking the back- and front- of the house directly with diners while making a transparent view into […]

GrubHub has a solution to its delivery problems: Takeout

New York (CNN Business)GrubHub is getting crushed by competition, so it’s fighting back with a new service that targets diners who want to pick up their food instead of having it delivered to them.GrubHub unveiled new technology — dubbed Ultimate — on Thursday that makes it easier for people to order food to go and […]

Delivery is set to be restaurants’ biggest challenge in 2020, as workers battle ‘tablet hell’ and customers brace for price increases

Experts say that delivery companies and restaurant chains will need to grapple with the question of how to deal with delivery in 2020. The cost of delivery is increasingly being passed on to the customer, in the form of higher delivery fees and more expensive menu items. Meanwhile, workers say they are in “tablet hell,” […]

ChowNow Moves Delivery Customers In-House

The bigger third-party delivery gets, the more incentives restaurants have to move Grubhub, DoorDash or Postmates customers to in-house channels that don’t cost nearly as much. Filling this gap between self delivery and using national delivery brands that charge upwards of 25-35 percent per order, ChowNow is one of several companies springing up to help […]

Google’s food ordering business could deliver blow to Grubhub, UberEats

Sundar Pichai’s sudden hankering for a piece of the online food-ordering business has Wall Street predicting major indigestion for the industry. At first glance, the blue food-ordering tabs that have quietly popped up on Google’s search engine may seem like harmless competition for the growing array of apps that help people order food online. But […]

Delivery Comes at a Premium at Noodles & Company

In October, Noodles & Co. (NASDAQ:NDLS) initiated a 10% premium on its delivery orders, a growing part of its sales. While the impact of the added cost has yet to be determined, CEO Dave Boennighausen commented that he was happy with the early results. He noted that when the premium delivery fee was rolled out during testing, there was […]

Cowen: Geographic Expansion Over as Delivery Becomes a Commodity

In the seventh installment of analyst firm Cowen’s “Delivery Expert Series” that asks influential members of the delivery landscape about the future of the category, its panelists agreed the era of rapid expansion of delivery footprints is over, as third-party delivery increasingly becomes a commodity in the eyes of consumers. The panelists also agreed that […]