Food Delivery App Downloads Are Down: Should Grubhub Be Worried?

A lack of customers loyal to Grubhub‘s (NYSE:GRUB) food delivery app might not be the only cause of its troubles. Fewer people are also downloading those apps in general, and even more are using them less often. Despite more restaurants and food service organizations adding delivery as an option, the extreme levels of discounting the delivery companies engaged in […]

Food delivery app downloads are decreasing

Since May 2019, monthly active users of the largest foodservice delivery companies have dropped by more than 13%, according to data from Apptopia. The company tracked the food delivery market from January 2015 to February 2020.  Mobile app sessions with DoorDash, Caviar, Uber Eats, Grubhub, Seamless and Postmates have also dropped 17.7% since May 2019.  The […]

Applebee’s Is Planning Ghost Kitchens for Delivery and Takeout Orders

Applebee’s just became the latest restaurant chain to hop the ghost kitchen bandwagon. In an interview with Nation’s Restaurant News, Steve Joyce, CEO of Applebee’s parent Dine Brands, said the company was “experimenting” with the concept. To be honest, the development isn’t terribly surprising. At the end of 2019, we predicted that ghost kitchens would become “the norm” for […]

Is Delivery Delivering Results For QSRs?

MediaPost’s Steve Smith interviewed panelists Haley Janke, associate manager, digital strategy, at KFC Global, left, and Codie Richards, director, digital experience and deliver,y forCarl’s Jr./CKE Restaurants as they discussed negotiating with aggregators to get their products into their customers’ hands. The delivery companies like DoorDash, GrubHub and Uber Eats are all start-ups within the last […]

P.F. Chang’s Opens World’s First ‘To-Go’ Restaurant Today in Chicago

After closing the last of its Chicago bistros last month, P.F. Chang’s, the venerable 27-year-old Chinese-American chain, debuts the first in its new line of smaller restaurants that concentrate on carry out, delivery, and catering. P.F. Chang’s To Go opens Monday morning at 213 W. Hubbard Street in River North. P.F. Chang’s plans to open 20 of […]

Did Your Food Delivery Come From a Rented Trailer?

Delivery apps sprang to ubiquity in cities like San Francisco with promises that — at last — diners craving food from a region’s most delicious or desirable restaurants could enjoy those offerings without leaving the comfort of their home or office. But as companies struggle to compete in the crowded and competitive delivery space, more […]

How restaurants are taking control of delivery in 2020

With doubts swirling over delivery’s long-term profitability, this year will be marked by restaurants renegotiating commission rates, developing branded online ordering and adding virtual kitchen In the delivery game, tacos make an ideal menu item, and Texas-based Torchy’s Tacos is using this to its advantage. With off-premise expected to drive over half of its sales […]

The Food-Delivery App Battle Will Expand to Business Travel

Ruthlessly competitive and exploding in popularity, the food-delivery app market is a fascinating landscape of high-stakes corporate combat. Their rising popularity assures the combatants will be bigger players in business travel in 2020. The nature of their fight, however, isn’t quite so clear. Far more clear is the impact these companies are having on dining […]