Data shows expected softening in restaurant sales may be here

This is the monthly GuestXM restaurant report from Black Box Intelligence: February provided a much clearer picture of the current state of the restaurant industry after January’s noisy data painted a much bleaker (albeit inaccurate) picture. Same-store sales growth for restaurants was -0.6% in February. Despite the very robust improvement of 4.0 percentage points in the year-over-year …

How 6 casual dining companies faced falling traffic

In the final months of 2023 and in early 2024, American consumers began to balk at higher menu prices. As a result, traffic across a wide range of brands suffered, restaurant executives said in a half-dozen earnings calls this quarter. “Every category in the industry from QSR on up had negative traffic in the quarter,” said …

ChowNow acquires digital order integrator Cuboh

Online ordering provider ChowNow is acquiring Cuboh, a company that allows restaurants to streamline incoming orders from third-party delivery apps. ChowNow said the deal will make its offering for independent restaurants more comprehensive and help them clean up jumbled tech stacks. It will also increase the number of POS systems that can integrate with ChowNow’s …

With ChowNow buying Cuboh, we’re now averaging two restaurant tech acquisitions a month so far this year.

Here’s a recap:Chowly, Inc. bought TargetableSevenRooms bought @heyplutoInspire bought VROMOPAR Technology bought TASK and StuzoSam Nazarian bought Kitchen United‘s assets The theme here is suppliers wanting to offer restaurants the “all-in-one” (or at least many-in-one) solution. There will be more consolidation to come.

Is Uber Strangling the Restaurant Business?

Jiwoong Shin, professor of marketing at Yale SOM, likes to keep in touch with his former students. They tell him about what’s going on in the world and give him ideas for new research. In December 2019, one of those former students, now a restaurateur in New York and San Francisco, came back to New …

ChowNow snaps up YC-backed POS platform Cuboh and is laying off staff

ChowNow, the online ordering platform and marketing service for local restaurants, acquired Cuboh, a Y Combinator-backed point-of-sale (POS) platform that consolidates all orders from delivery apps into one place. This marks ChowNow’s first acquisition, which will help strengthen its POS integration solution and help restaurants tackle orders across multiple services. However, as part of the …

Seattle Law Mandating Higher Delivery Driver Pay Is a Disaster

In 2022, Seattle’s City Council passed an ordinance mandating a minimum earnings floor for app-based food delivery drivers in the city. The law finally went into effect in January 2024, but so far the main result has been customers deleting their delivery apps en masse, food orders plummeting, and driver pay cratering. The ordinance, part of a …

Flybuy Aims to Erase Restaurant Wait Times Via AI-Driven Solution

Flybuy Connect, a new AI-driven solution by Flybuy, aims to eliminate restaurant wait times and provide a more accurate handoff for drive-thru, pickup or delivery orders. The service uses both customer expectations and real-time kitchen information to deliver correct promise times and updates as they are happening. Flybuy Connect is available on the Flybuy platform. …

EU to treat 5.5 million Deliveroo, Uber Eats, Bolt and other gig economy workers as employees after Belgium breaks deadlock

European Union countries reached a compromise Monday that breaks a logjam on planned rules over workers’ rights in the gig economy by keeping the most important decisions in the hands of member states. The agreement marks a turning point in the EU’s years-long efforts to set clearer employment rights for millions of delivery couriers and …