Selling tech to restaurants made Toast a $5 billion start-up — a month later, the coronavirus struck

Toast was valued at almost $5 billion in February, coming off a year of 109% revenue growth. A month later, states from California to New York had imposed shelter-in-place rules, forcing restaurants to close except for takeout and delivery. Toast is using a chunk of the $400 million it just raised to provide free services […]

What will Connecticut restaurants look like after coronavirus? Owners expect an entirely different dining experience from the past

Barstools placed at least six feet apart. Hand sanitizer at every table. Reduced seating on patios. No more self-serve coffee bars. Servers wearing masks. When Connecticut’s restaurants finally get the green light to reopen, owners and staff expect the dining experience to look entirely different from the past. There are no official guidelines to follow […]

UberEats offers hotels three food brands that can be run from operational kitchens to bring in revenue

UberEats has announced the launch of three delivery-only food brands that can be run from operational hotel kitchens and restaurants that are finding they have some down time, particularly during the coronavirus pandemic. The delivery company’s UK brand activation manager Angus Wilson spoke about the offer in an ‘I Meet Hotel’ webinar, hosted by Bidroom. […]

Food Delivery App Downloads Are Down: Should Grubhub Be Worried?

A lack of customers loyal to Grubhub‘s (NYSE:GRUB) food delivery app might not be the only cause of its troubles. Fewer people are also downloading those apps in general, and even more are using them less often. Despite more restaurants and food service organizations adding delivery as an option, the extreme levels of discounting the delivery companies engaged in […]

Food delivery app downloads are decreasing

Since May 2019, monthly active users of the largest foodservice delivery companies have dropped by more than 13%, according to data from Apptopia. The company tracked the food delivery market from January 2015 to February 2020.  Mobile app sessions with DoorDash, Caviar, Uber Eats, Grubhub, Seamless and Postmates have also dropped 17.7% since May 2019.  The […]

Applebee’s Is Planning Ghost Kitchens for Delivery and Takeout Orders

Applebee’s just became the latest restaurant chain to hop the ghost kitchen bandwagon. In an interview with Nation’s Restaurant News, Steve Joyce, CEO of Applebee’s parent Dine Brands, said the company was “experimenting” with the concept. To be honest, the development isn’t terribly surprising. At the end of 2019, we predicted that ghost kitchens would become “the norm” for […]

Is Delivery Delivering Results For QSRs?

MediaPost’s Steve Smith interviewed panelists Haley Janke, associate manager, digital strategy, at KFC Global, left, and Codie Richards, director, digital experience and deliver,y forCarl’s Jr./CKE Restaurants as they discussed negotiating with aggregators to get their products into their customers’ hands. The delivery companies like DoorDash, GrubHub and Uber Eats are all start-ups within the last […]

P.F. Chang’s Opens World’s First ‘To-Go’ Restaurant Today in Chicago

After closing the last of its Chicago bistros last month, P.F. Chang’s, the venerable 27-year-old Chinese-American chain, debuts the first in its new line of smaller restaurants that concentrate on carry out, delivery, and catering. P.F. Chang’s To Go opens Monday morning at 213 W. Hubbard Street in River North. P.F. Chang’s plans to open 20 of […]