CATERING ORDERS ARE BACK TO PRE-PANDEMIC LEVELS AT OFFICES AND OTHER WORKPLACES

The return-to-office trend is slowly gaining momentum, with more companies, including Starbucks, requiring workers to come in several days a week or more. Although many workplaces still offer a remote arrangement, in 2022, catered lunches grew as an incentive for employees to leave their home workspaces and reclaim their office desks, reports ezCater, an ordering platform …

Dear Restaurants: Shove Your Damn QR Codes

Here’s a Louis Rossmann rant that hits home for me: How online menu apps for restaurants suck compared to ordinary paper menus. I hate having to scan QR codes on my phone just to get a menu so badly that I will avoid eating at any restaurant that wants to make me do that. ToastTab …

“Lifetime value” is Silicon Valley’s next buzzword

LONDON, Dec 28 (Reuters Breakingviews) – So long, “total addressable market”. Farewell, “flywheel effect”. Silicon Valley has a new buzzword. As the cost of signing up new customers rises, “lifetime value” is set to become must-use jargon for technology executives, investors and analysts in 2023. Companies like Uber Technologies (UBER.N), DoorDash (DASH.N) and Spotify Technology (SPOT.N) want shareholders to know …

CHOWNOW CUTS MORE JOBS AS DELIVERY DEMAND LEVELS OUT

Online ordering company ChowNow is laying off 40 people, or about 10% of its staff, as demand for delivery continues to level out.  It’s the latest round of job cuts this year for the Los Angeles-based company, which laid off 20% of its workforce in July. It had 500 employees at that time.  “These actions …

DoorDash’s expansion beyond the US will come with challenges

arlier this year, DoorDash closed its biggest acquisition to date: an $8 billion buyout of Finland-based food delivery company Wolt. Not only did this immediately expand it into Europe via Wolt’s 27 existing markets, but it will also provide additional opportunities to enter new countries.  “We’re also very excited about our opportunity to grow outside of America,” said …

The Amazonification of Uber

Image Credits: Uber It’s been six months since Uber hosted Go, Get, a global smorgasbord of product reveals and features that covered everything from booking party buses and voice ordering for Uber Eats to linking travel plans to Gmail and skipping the food lines at sports stadiums. The product reveals aren’t just about creating new revenue streams …

DoorDash is starting to look like a tech platform

Is DoorDash on the same path to extending beyond on-demand delivery that some of its chief rivals have followed? In June 2022, DoorDash acquired Finland-based online delivery platform Wolt Enterprises Oy. This purchase brought DoorDash operations to a total of 27 countries, including the U.S., and made the company one of the largest online food delivery companies in the …

URBAN REVIVAL DELIVERS A BIG WIN FOR CATERING

Online catering marketplace ezCater was already having a pretty good year. Then Labor Day passed, and business really picked up.  “It was almost like we were shedding the pandemic from the way we behave, both as people and professionals,” said Chief Customer Care and Operations Officer Mike O’Hanlon. Fall brought a return of officer workers …

Why restaurant operators are bullish on catering

Catering was the fastest growing channel in the restaurant space prior to the pandemic, outpacing overall industry growth by 50%. That momentum came to an abrupt halt when shutdowns went into effect and anxiety took hold. Now, however, the catering business seems to be making quite the comeback – even exceeding pre-pandemic numbers in some …

Consumers Order Fewer Prepared Food Deliveries as Prices Climb

Orders for delivery of takeout food via mobile app have reportedly slipped as restaurants have raised prices and some delivery companies have boosted their fees in an inflationary environment. Higher prices have added to the pressures delivery companies were already facing as the pandemic-driven lockdowns — which drove orders for home delivery of prepared food …