ItsaCheckmate rebrands, acquires AI voice provider VoiceBite

The order integration company has expanded into an all-around digital ordering supplier and now goes by just Checkmate. VoiceBite uses AI to take orders over the phone and, soon, the drive-thru. | Image courtesy of Checkmate Restaurant tech supplier ItsaCheckmate has a new name, a new look and a new product. The company now known …

Uber shares tumble as weaker ride-share demand hurts Q2 forecast

forecast gross bookings below Wall Street expectations, sending its shares down 9% and putting the ride-share and food delivery company on course to shed more than $10 billion in market value. Uber’s disappointing forecast was in sharp contrast to an upbeat guidance late on Tuesday from smaller rival Lyft, which lifted its shares up 8%. …

Olo Announces First Quarter 2024 Financial Results

NEW YORK–(BUSINESS WIRE)–Olo Inc. (NYSE:OLO) (“Olo” or the “Company”), a leading open SaaS platform for restaurants, today announced financial results for the first quarter ended March 31, 2024. “In Q1, we got off to a great start in delivering on our 2024 financial targets, including 27% year-over-year revenue growth and non-GAAP operating margin expansion to …

DoorDash disappoints Wall Street with downbeat quarterly core profit

Shares of DoorDash sank more than 14% in extended trading on Wednesday after it projected second-quarter core profit below estimates, signaling that higher costs were offseting some gains from rising groceries and food orders. The San Francisco-based online food delivery firm has been forced to increase minimum pay for its delivery workers after New York …

DoorDash earnings: Delivery giant hits quarterly records for key metrics

DoorDash heavily narrowed its net loss and hit new quarterly records for key metrics for the first quarter of 2024. But growth of total orders, marketplace gross order value, and revenue—while all still up double digits from the same time a year ago—is slowing from the same breakneck pace it achieved in past quarters.  DoorDash …

Travis Kalanick’s $15 billion food-tech company cuts employees globally in profitability push

Six months after layoffs at the food-technology company City Storage Systems, another round of cuts hit teams globally, according to leaked audio obtained by Business Insider. More than 80 US employees were cut at Otter, the company’s restaurant-tech arm, a source familiar with the people laid off said. Layoffs also affected teams in Canada and …

Sam Nazarian buys Kitchen United IP, forms new virtual brand platform

Dive Brief: Dive Insight: Everybody Eats is staking out ambitions comparable with the failed business forecasts of ghost kitchen pioneers. The press release states the platform will leverage “rapidly evolving customer preferences through use of technology, AI, use of retail space and the expansion into CPG, supermarkets, convenience, casual dining, education, hospitality, limited service hotels all within …

Food-delivery service closes, bankruptcy filing likely

There’s basically nothing proprietary about food delivery.  One company might offer better loyalty rewards or have an easier-to-use app, but the core service remains the same. So, once an area has more than one food-delivery service, it becomes hard for any player in the space to make money. Competition commoditizes the service and drives the …

Just Eat Takeaway’s Q1 orders ‘disappoint’, shares fall

Just Eat Takeaway reported first-quarter orders below expectations on Wednesday, sending its shares 5% lower. Favoured by investors during the pandemic, shares in delivery firms have moved off those highs in the past two years amid a rampant churn rate. However, they have recouped some losses this year thanks to a rapid margin recovery on …

Just Eat Takeaway held back in 1st quarter by 10% sales decline in US

Just Eat Takeaway.com NV on Wednesday said it has started the year well, with an acceleration in gross transaction value growth in the UK and Ireland, though the food ordering platform still struggled in the US, where it continues to explore a sale of Grubhub. The weakness in the North America division, comprised of 2021 …