UberEats forced to amend restaurant contracts after ACCC investigation

Pressure is building on the Coalition government to outlaw unfair contract terms after gig economy giant Uber today escaped an ACCC investigation with a slap on the wrist.

The company’s meal arm UberEats has been forced to amend its restaurant contracts after the competition watchdog alleged it left small business partners holding the bag for refunds they had no control over.

Under the contracts, Uber had the right to charge restaurants for customer refunds, even when problems with meals weren’t their fault.

This could have included instances where delivery drivers spilled, or even stole food, from customer orders.

“We consider these terms to be unfair because they appear to cause a significant imbalance between restaurants and UberEats,” ACCC chair Rod Sims said in a statement circulated on Wednesday.


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