Many diners love DoorDash for its fast, easy delivery from hundreds of local restaurants. However, some of those restaurants claim they never gave DoorDash permission to post their menus — and problems with the unauthorized deliveries are reflecting badly on their businesses.
Business is good at NYPD Pizza, a family-owned pizza place, but owner Kevin Leidecker fears his reputation for great food and fast delivery has taken a hit ever since DoorDash started taking orders for his restaurant.
“Customers call us back upset because they didn’t get what they thought they were getting,” he said.
At first, he had no idea why.
What he discovered was that DoorDash had started handling orders for him without asking his permission.
“They took our menu, posted it on DoorDash, and the customer is oblivious to the fact we have no relationship with Door Dash at all,” he said.
…”DoorDash makes money by ‘reselling’ our food at higher prices,” he wrote. “They also charge more for delivery. Between the mistakes on the DoorDash listing for our business and trying to take the order over the phone from someone halfway around the world who doesn’t understand our product…we simply can’t guarantee a DoorDash order to be correct.”
Restaurants complain of inaccurate menus, cold food
One of the biggest problems, Leidecker says, is that DoorDash doesn’t have his most up-to-date menu.