Mixed reception for DoorDash launch

LIMA — Food delivery service DoorDash quietly emerged into the Lima market several weeks ago.

The app-based service, already popular in large metros like Columbus, allows customers to have fast food and takeout delivered straight to their homes, albeit for a fee. But its entrance into the Lima market caught some restaurant employees here by surprise.

…But not all restaurants are interested in working with third-party services.

There are additional expenses for participating restaurants, like marketing and commission fees, and DoorDash’s estimated delivery times don’t always sync with what’s going on inside the restaurant.

“They don’t know our timing,” said Barbara Pinney, a supervisor for Casa Lu Al in Lima. “I can have something to you in 5 to 15 minutes (on a Wednesday afternoon). But on a Saturday night, that’s another story.”


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