DoorDash burns Charleston restaurants with cold food, wrong menus, unhappy customers

CHARLESTON, S.C. (WCIV) — Your favorite restaurant prepared meals delivered right to your door. That’s the idea behind popular apps like DoorDash, but several Lowcountry establishments are opting to 86 the on-demand delivery option.

A team of Lowcountry restaurateurs say the service is leaving a bad taste in their mouths.

…But starting late in 2018, the ends suddenly weren’t the only thing getting burnt at Black Wood Smokehouse.

“We didn’t even realize that we are part of DoorDash until the first delivery driver showed up,” Joseph says.

The orders mounted up, and so did the questions.

…Not one of those restaurants said they ever knowingly partnered with DoorDash.

Many posted to Facebook with complaints of food waiting to be picked up for hours, or not being picked up at all. Others reported listed hours and menus that weren’t correct. Some even claimed DoorDash placed surcharges on the items customers purchased.

Worst yet, the reportedly poor service from DoorDash delivery drivers was reflecting back on the restaurants, leading to unhappy customers calling to complain or taking their frustrations out in online reviews. Blindsided, the restaurants had little control.

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