Grubhub Reportedly Still Owes NYC Restaurants Thousands of Dollars After Disastrous Free Lunch Promo

Two weeks after Grubhub rolled out a disastrous, citywide free lunch promo that overloaded NYC restaurants with delivery orders, some businesses are still waiting for the company to refund them for undelivered food orders. The New York Post reports that salad chain Fresh & Co. lost about $4,000 on the promotion stemming from orders that were never picked up, according to the company’s CEO. Upper West Side restaurateur Jeremy Wladis tells the Post that he’s down $1,500 from the promotion.

Grubhub has promised to reach out to restaurants that are requesting refunds over the snafu starting this week, according to the Post. A sales representative told the paper that “all orders from the Free Lunch Promo will be refunded.” At the height of the hours-long promotional frenzy, the app was recording 6,000 orders per minute, according to Grubhub.


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