Have you heard the news? There is a new food delivery service in town called, NoCo NOSH and it is the only local restaurant-owned and operated food delivery service in Northern Colorado. Restauranteurs from Fort Collins, Loveland, and Greeley have joined forces to launch a new delivery food service to compete with the big boys like Door Dash and Grubhub.
…NoCo NOSH owners believe that food delivery is an extension of the service they provide in their own restaurant. They believe that restaurant owners themselves should be involved not only in the decision-making of the delivery of their food, but they should also be charged commission rates that are fair and sustainable, and not the current national rates, which are way above most independent restaurants’ margins.
Since third-party delivery services create so many issues with customer service, NoCo NOSH will focus on customer experience and aim for total customer satisfaction. Unlike the national firms that rely on call centers located in Chicago or San Francisco (or even overseas) for customer service support, NoCo NOSH will employ residents on the Front Range to resolve any restaurant or customer issues related to its service. Because they believe in the importance of keeping the millions of dollars generated through online food delivery in their own community—not in the pockets of the venture capital firms that fund the national delivery companies—all the restaurants that co-own the new platform will only be available on the NoCo NOSH platform.