Delivery Startups Are Using Tips To Fulfill Pay Promises, And Customers Are Mad

Instacart customers who feel tricked by the grocery delivery company’s tipping policy are threatening to stop using the service.

Last week, customers were surprised to learn that Instacart uses customer tips to cover its guaranteed $10 per delivery minimum payment to drivers, which means that in some cases, the more a customer tips, the less the company has to pay.

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