Change demanded from SkipTheDishes, Uber Eats

Some local Edmonton eateries are demanding improvements from food courier services like Uber Eats and SkipTheDishes.

Concerns relayed to CTV News fell in two categories: impact on businesses, and fair working conditions.

About 10 per cent of Prairie Noodle Shop’s business comes from Uber Eats, equalling between 30 and 40 orders every day.

But owner Eric Hanson estimates one in 10 delivery orders has an issue: “When maps don’t work. When numbers get crossed and the food goes to the wrong person and somebody who has an allergy end up with the food.  They can’t eat it they’re frustrated they’re call us.”

Northern Chicken’s Andrew Cowan had a similar story, but with a different service.

“SkipTheDishes has been a little bit of a nightmare on our end,” he said. “I’ve actually driven orders out to people for SkipTheDishes on numerous occasions because they couldn’t get drivers here for hours.”

He believes the company lists too many restaurants without hiring enough workers.


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