Yelp tool helps restaurants manage operations amid off-premise surge

Dive Brief: Yelp on Wednesday announced a new tool, called Yelp Guest Manager, that streamlines its front-of-house products, including Waitlist, Reservations, Kiosk, Takeout and Table Management into one suite. According to an email sent to Restaurant Dive, Guest Manager will help restaurants manage operations as off-premise dining grows in importance.  Yelp Guest Manager integrates with restaurant …

Grubhub is still charging some restaurants phone fees, even if you call directly

So you’re avoiding food delivery apps and supporting your struggling local restaurants by ordering from them directly. Good on you! Unfortunately, your phone order may still be putting money in Grubhub’s pocket. According to Buzzfeed News, customers might be unknowingly dialing phone numbers generated and advertised by Grubhub, which charge restaurants hefty fees. “If a customer …

Here’s why so many tech startups misbehave

It’s hard to miss how many technology companies engage in increasingly questionable — and occasionally reprehensible — conduct. This is something beyond the unsavory frat bro behavior of people like Uber Technologies Inc. founder and former Chief Executive Officer Travis Kalanick. No, I mean companies whose very business models seem to be built around elements …

Yelp asks Grubhub to remove ‘non-partner’ restaurants from its pages

Yelp has requested that Grubhub remove all of its “non-partner” restaurants from Yelp pages. The two companies first announced their partnership in August 2017. “We recently became aware of this practice, and have taken immediate steps to ensure it does not extend to restaurants’ Yelp pages,” a Yelp spokesperson told Restaurant Dive via email. Yelp’s request comes after San …

Yelp adds predictive wait times and a new way for restaurants to share updates

With a new feature called Yelp  Connect, Yelp is allowing users to go beyond customer reviews and see “what the restaurants have to say for themselves.” That’s according to Devon Wright, Yelp’s general manager of restaurant marketplaces. He explained that with Yelp Connect, restaurants will be able to post updates about things like recent additions to the …

Yelp is Screwing Over Restaurants By Quietly Replacing Their Phone Numbers

The phone numbers add tracking before connecting to a restaurant so that Grubhub can bill for a marketing fee. A few months ago, I opened the Yelp app, typed in the name of my favorite sushi restaurant, and clicked on the phone number. Two options popped up: “Delivery or Takeout” and “General Questions.” That’s new, …

Turns Out Yelp Is Just Changing Restaurant Phone Numbers Now

Little more than a month after it was revealed that Grubhub was screwing with local restaurants in America by buying up thousands of domains that rerouted customers to its own service, a new report claims that the company is also replacing their phone numbers without informing either the businesses or their customers of the practice. Motherboard reported Wednesday that …

Grubhub tracked food order phone calls made through Yelp app by replacing restaurants’ numbers

Yelp is a valuable tool for both restaurants and other businesses who want to be discovered by customers and by users who are looking for a new place to spend their money. It’s a hub for all the essential information people could need, from reviews to menus to contact information. But according to a report …

Uber adds to its war chest

Uber (UBER) raised $8.1 billion in additional cash through its IPO this month. A richer Uber could spell trouble for Yelp’s (YELP) ambitions. Yelp has an interest in the restaurant food delivery market in the United States. It has an arrangement with restaurant food delivery provider GrubHub, where it makes money when its users make …

Yelp, Grubhub team up to take on OpenTable

(Bloomberg) — Yelp is continuing its evolution from a user-generated review platform to meeting the needs of diners who want to plan ahead, walk in for seating, or get food delivered. The review and business-listing company managed 22 million diners booking directly through the Yelp app, a threefold increase year-over-year, according to internal data released …