Things like mobile ordering and digital loyalty programs are now table stakes for brands at the top of the Top 500. So what will separate the truly high-tech from the rest? The pandemic was a watershed moment for restaurant technology. With dine-in service closed or severely limited, things like online ordering, third-party delivery and contactless …
Continue reading “Big restaurant chains are tech laggards no more”
Amid a stand of redwoods—the likes of Toast, NCR and Olo—Chowly is more of a Douglas fir, stately if not the tallest one in the forest. Now at 100 employees after buying guest experience provider Koala earlier this year, the order integration platform is branching out and democratizing premium online ordering experiences for the smaller …
An outage at Square last week shut down many of the tech vendor’s services, leaving thousands of restaurants and other small businesses unable to log into their accounts or accept non-cash payments for hours. The problems began around noon Thursday and by Friday afternoon had been mostly resolved. Square said Monday the problems began after …
Continue reading “Square outage disrupts business for restaurants nationwide”
A myriad of issues within the GrubHub food ordering system and Rider’s GET app from Feb. 24 – 27 left students hungry and frustrated. While students were still able to get food, due to the technical difficulties, a number of GrubHub orders were canceled and students who ordered food were unable to do so in …
Continue reading “GrubHub, GET App outages cause problems for Rider dining”
In the wake of the off-premises revolution, Olo founder and CEO Noah Glass has turned his attention to reinventing the experience of dining inside restaurants. With guests identified by their phone number or even biometrics like a face or eye scan, his goal is giving every guest the everybody-knows-your-name experience of a seasoned regular. After …
Continue reading “Noah Glass: Shifting From ‘Borderless’ Pay to Autonomous Delivery”
DoorDash customers were celebrating on Thursday after discovering a glitch that allowed them to get their purchases for free, according to a flood of social media posts. Customers boasted about ordering free food, pricey tequila, and even contraceptives. Some posted screenshots of extravagant orders in the thousands of dollars. One man tweeted images of dozens …
Continue reading “DoorDash glitch briefly allowed orders of free food, tequila, contraceptives”
Since formally launching in December 2020, Omaha LoCo has delivered more than 25,000 meals to local residents, while keeping an extra $100,000-plus in local restaurants’ registers and fairly compensating delivery drivers, on top of the $500,000 raised with the Douglas County Meal Program that helped provide meals with dignity to over 40,000 individuals. It’s making …
As delivery is increasingly becoming more profitable, DoorDash, Grubhub and Uber Eats have stepped up product enhancements and diversified into new segments like grocery, alcohol, convenience stores and retail. At Uber Eats’ Go/Get 2022 event on Monday, the company continued that trend, announcing it is adding pickup ordering at various stadiums, piloting test autonomous delivery, launching voice ordering and expanding …
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In today’s world there is no denying that apps have changed the way we get things done, whether it’s shopping, banking or dining. Yet as restaurateurs look to create a connected guest experience, there are challenges to making that a simple, seamless experience. Diners have quickly embraced contactless payments via their mobile devices, as well as …
Continue reading “The importance of embracing today’s always-connected diner”
Feature engineering is becoming a significant priority for boosting the predictive capacity of models as machine learning (ML) becomes more essential across digital businesses. Indeed, data scientists and machine learning engineers currently devote 70% of their time to feature and data engineering. Most of DoorDash’s machine learning applications use Sibyl, the real-time prediction engine powered …
