Standing Among Giants, Chowly Scales Up

Amid a stand of redwoods—the likes of Toast, NCR and Olo—Chowly is more of a Douglas fir, stately if not the tallest one in the forest. Now at 100 employees after buying guest experience provider Koala earlier this year, the order integration platform is branching out and democratizing premium online ordering experiences for the smaller …

Square outage disrupts business for restaurants nationwide

An outage at Square last week shut down many of the tech vendor’s services, leaving thousands of restaurants and other small businesses unable to log into their accounts or accept non-cash payments for hours. The problems began around noon Thursday and by Friday afternoon had been mostly resolved.  Square said Monday the problems began after …

GrubHub, GET App outages cause problems for Rider dining

A  myriad of issues within the GrubHub food ordering system and Rider’s GET app from Feb. 24 – 27 left students hungry and frustrated.  While students were still able to get food, due to the technical difficulties, a number of GrubHub orders were canceled and students who ordered food were unable to do so in …

Noah Glass: Shifting From ‘Borderless’ Pay to Autonomous Delivery

In the wake of the off-premises revolution, Olo founder and CEO Noah Glass has turned his attention to reinventing the experience of dining inside restaurants. With guests identified by their phone number or even biometrics like a face or eye scan, his goal is giving every guest the everybody-knows-your-name experience of a seasoned regular. After …

DoorDash glitch briefly allowed orders of free food, tequila, contraceptives

DoorDash customers were celebrating on Thursday after discovering a glitch that allowed them to get their purchases for free, according to a flood of social media posts. Customers boasted about ordering free food, pricey tequila, and even contraceptives. Some posted screenshots of extravagant orders in the thousands of dollars. One man tweeted images of dozens …

New App Launching, Establish First Executive Committee This Month to Meet Industry Challenges

Since formally launching in December 2020, Omaha LoCo has delivered more than 25,000 meals to local residents, while keeping an extra $100,000-plus in local restaurants’ registers and fairly compensating delivery drivers, on top of the $500,000 raised with the Douglas County Meal Program that helped provide meals with dignity to over 40,000 individuals. It’s making …

Uber Eats adds voice ordering, pilots autonomous delivery

As delivery is increasingly becoming more profitable, DoorDash, Grubhub and Uber Eats have stepped up product enhancements and diversified into new segments like grocery, alcohol, convenience stores and retail. At Uber Eats’ Go/Get 2022 event on Monday, the company continued that trend, announcing it is adding pickup ordering at various stadiums, piloting test autonomous delivery, launching voice ordering and expanding …

The importance of embracing today’s always-connected diner

In today’s world there is no denying that apps have changed the way we get things done, whether it’s shopping, banking or dining. Yet as restaurateurs look to create a connected guest experience, there are challenges to making that a simple, seamless experience. Diners have quickly embraced contactless payments via their mobile devices, as well as …

DoorDash Introduces ‘Fabricator’: A Centralized Framework For Feature Engineering To Improve Tthe Predictive Power of Machine Learning Models

Feature engineering is becoming a significant priority for boosting the predictive capacity of models as machine learning (ML) becomes more essential across digital businesses. Indeed, data scientists and machine learning engineers currently devote 70% of their time to feature and data engineering. Most of DoorDash’s machine learning applications use Sibyl, the real-time prediction engine powered …

How Trip Inferences and Machine Learning Optimize Delivery Times on Uber Eats

TweetShareShareVoteReddit In Uber’s ride-hailing business, a driver picks up a user from a curbside or other location, and then drops them off at their destination, completing a trip. Uber Eats, our food delivery service, faces a more complex trip model. When a user requests a food order in the app, the specified restaurant begins preparing …