Deceitful delivery? A new report reveals that Grubhub knowingly schemed to cheat its couriers out of minimum wage. According to Streetsblog, in 2024, the popular food delivery service began outsourcing a percentage of its orders to Relay, another delivery app exempt from NYC delivery-app minimum-wage requirements. Essentially and legally, starting in 2024, if you ordered delivery …
Tag Archives: Relay
Small ‘Wonder’: Delivery Workers Protest Deactivations By New Food App Power Player
More than 50 delivery workers have had their accounts deactivated by Grubhub in the past two weeks — and they’re blaming the company’s new owner, Wonder. It didn’t take long for the new industry power player — which finalized its $650-million purchase of Grubhub in January — to start flexing its muscles. Since Wonder, formerly …
dlivrd x Relay: Smarter Delivery, Bigger Reach
HORSHAM, Pa., April 29, 2025 (Newswire.com) – dlivrd is excited to announce its integration with Relay, a premier last-mile delivery service and subsidiary of Wonder, to enhance delivery solutions for restaurants using Expedite. This partnership strengthens Expedite’s capabilities, offering hundreds of restaurants expanded options to efficiently manage their catering and on-demand deliveries in key metropolitan areas. …
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Wonder Invests Further in Delivery, Acquires Relay
After a year-long partnership, Wonder has acquired Relay, a New York City-based delivery service. The move is part of the food hall concept’s strategy to streamline delivery operations. Relay maintains its own fleet of contracted couriers, mainly on bikes, completing restaurant deliveries for an hourly rate. Relay maintains its own fleet of contracted couriers, mainly on bikes. …
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Goodbye Grubhub? These N.J. restaurants built their own delivery service.
For New Jersey’s pandemic-ravaged restaurant industry, it’s been one crisis after another. Mandatory shutdowns and capacity caps, staff shortages and supply-chain breakdowns — not to mention unsympathetic customers — have all crippled already razor-thin profit margins. Now, some restaurant owners say the latest threats to their livelihoods are third-party delivery companies like DoorDash, Grubhub and Uber Eats. The services …
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The Siren Call of Self Delivery
Self-delivery remains a tricky concept for the majority of restaurant operators. Many, especially independents, are reluctant to hire drivers, deal with the overhead and manage the technology layer necessary to give consumers what they’re used to from ecommerce. It was something we admittedly glossed over in our February exploration of the delivery balance sheet. For much …
Relay Gives Restaurants ‘Agnostic’ Self-Delivery Option
There’s a growing number of options for restaurants looking to reduce the impact of delivery commissions and capture customer data through a self-delivery program. Relay Delivery, an East Coast delivery fleet operator, argues restaurants should seek a native solution that doesn’t include working with third-party providers, which its CEO argues is like letting a fox …
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Dig Inn Launches In-House Delivery System
For the restaurateurs who can afford the upfront development costs, investing in a proprietary delivery system offers way better profit margins — and, often, a better customer experience — than third-party delivery services. The food delivery experience needs improvement, and Dig Inn knows it. The 26-unit fast casual chain, based in New York City, has …
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