Los Angeles County sues Grubhub over ‘bait and switch’ fees

The county calls for an injunction against alleged deceptive business practices and for Grubhub to pay fines for possible violations of California’s unfair competition and false advertising laws. Dive Brief: Dive Insight: LA County alleges the company was showing consumers advertisements that promised free online ordering before charging them fees at checkout. Grubhub said in a statement emailed …

L.A. County sues Grubhub for passing along refund charges to restaurants

Los Angeles County is asking a California court to block Grubhub from charging restaurants when customers of the delivery service demand a refund, regardless of which party may be at fault. The request is part of a lawsuit filed Tuesday that accuses the delivery service of routinely misleading consumers, shaving the income of its drivers …

Uber Eats faces backlash over customer complaints of order issues, no refunds

CHICAGO – A food fight is brewing between Uber Eats and customers as complaints rise over a lack of refunds. Many Uber Eats customers say they’ve ordered food but that it never shows up, or it’s the wrong order and they don’t get a refund. For weeks, customers have been reaching out to FOX 32 Chicago with …