Food delivery has evolved in a big way over the past decade. The era of collecting local takeout menus has given way to ordering anything you want on your phone. Apps like UberEats, DoorDash, and GrubHub have become fixtures in American households. The food-delivery industry will see revenues reach nearly $232 billion in the United States …
Continue reading “3 Restaurant Scams That’ll Have You Swearing Off Delivery Apps”
Tiffany Rogers wanted a permanent home for her catering business. Jay Freeman planned to expand an existing restaurant. Latisha Clark hoped to pursue her passion for feeding people. One by one, the chefs found their way to Carnegie Food Hub, a CloudKitchens facility in Cleveland’s MidTown neighborhood. They were drawn in by a proposition of …
Continue reading “AT A CLEVELAND CLOUDKITCHENS, OPERATORS SAY THEY WERE SET UP TO FAIL”
Eric Roldan had always wanted to open a restaurant. Drawing on his Puerto Rican heritage, the menu would feature plantain-based dishes like jibaritos and mofongo. It would also have a mojito bar. He’d always envisioned it as a sit-down place. But then Roldan’s business partner told him about CloudKitchens, a company that rents kitchen space …
Continue reading “CLOUDKITCHENS SOLD THESE RESTAURANTS A DREAM. WHAT THEY GOT WAS A NIGHTMARE”
by Robert Swinney, Duke University — January 13, 2023 . DURHAM – The rise of food-delivery services like DoorDash and Uber Eats provided a lifeline for restaurants during the pandemic. The relationship, though, seems to have soured of late, as people slowly resume their eating-out habits. One reason is an inherent flaw in the revenue-sharing contracts between the …
Continue reading “Food delivery wars: Duke professor says there’s a better way”
You’re on your couch, it’s been a long day, and there’s no way you’re cooking anything, not even preheating the oven for a frozen pizza. Understood. We all know that food delivery is the miracle solution that upcharges for convenience, but if you live in a metropolitan area, you’re probably getting gouged even harder than …
Continue reading “Delivery Apps Are Even More of a Rip-Off Than You Knew”
A DoorDash customer went viral on TikTok after revealing that she now has to sign for her orders—after lying on the app repeatedly to receive free food. The video features user Lauren (@lezziepinkman) as she recounts her “humiliating” encounter with DoorDash. Lauren explains that she “has lied many times” so she can get “free credits” …
New Yorkers are getting lunch delivered with a side of snark after Grubhub’s delivery snafu. Uber Eats sent an email to users this week with the subject line: “There’s no such thing as free lunch” with a winking emoji and a $25 coupon. Fast-casual restaurant chain Dig sent users a message asking “Still hangry from …
Continue reading “Uber and Dig Lure New Yorkers by Making Fun of Grubhub Debacle”
A sweet incentive turned sour after restaurants were not able to successfully fulfill the “overwhelming demand” prompted from Grubhub’s ‘FREELUNCH’ promotion in New York City on Tuesday. The promotion, which occurred between 11 a.m. and 2 p.m. ET on May 17, allowed New York City residents to use the promo code FREELUNCH at checkout in the Grubhub …
Continue reading “‘Unbelievable’: Restaurant owner describes mayhem amid Grubhub ‘Free Lunch’ promo”
I’ve written about the downsides of companies that bring groceries or prepared food to our doors, like Instacart and Uber Eats. App-based fresh food deliveries take a toll on our neighborhoods and impose punishing demands on workers. But today I want to focus on a positive aspect of delivery apps. Newly published research from the Brookings Institution …
When Robert Magiet opened TaKorea Cocina in Ukrainian Village in 2019, he couldn’t foresee the upcoming global pandemic that threatened the very existence of his restaurant, although he was able to get through it. Now, a service that became widely popular during the pandemic continues to threaten TaKorea Cocina’s existence: third-party apps used to take …
