The Federal Trade Commission is considering a crackdown on third-party delivery charges. The consumer watchdog on Thursday proposed a new rule that would address how apps like DoorDash, Uber Eats and Grubhub handle pricing and delivery fees for consumers. The agency is asking for public comment on the proposal through May 18. The proposal highlights …
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Lunchbox is providing its clients with free Order Aggregation, which automatically routes third-party platforms like EzCater, DoorDash, Uber Eats and Grubhub directly into the restaurant’s POS system. While the product is critical for off-premise success, Lunchbox believes it should be treated as infrastructure, not a standalone upsell. “This is about realigning priorities,” CEO James Walker said in a …
Delivery apps like DoorDash and Uber Eats would have to let customers know what restaurants are paying them under a bill filed in California last month. Under the terms of SB 1490, delivery providers would have to provide an itemized breakdown at checkout showing the fees, commissions and other costs charged to the restaurant for that …
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Ordering takeout food for delivery might cost you twice as much as picking it up yourself, depending on the delivery service you use, according to a new study. And it’s not just the tip and the service fees that make delivery meals more expensive, the report from FinanceBuzz found this month. Menu prices on the apps also tend to …
Uber is not happy with Seattle’s lawmakers — and it’s showing up on customer receipts for food delivery orders. The company announced this week that it is jacking up delivery fees for Uber Eats in response to new worker legislation that is set to take effect this weekend in Seattle. The law, originally passed in May …
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There’s a playbook out there for how to be a payments bro. And it looks like this. Step 1: launch a marketing campaign to show you’re utterly indignant over how potential customers are being treated by your competition. Let everyone know. Get on camera. Have a press team schedule endless interviews about how it’s not fair. Have …
Your go-to Chipotle order cost double? Blame the apps. It’s so easy, isn’t it? Picture this: It’s Friday. You’re hungry, too tired to cook, and three stops from home on the commute back from work. DoorDash, Uber Eats, Grubhub: In the time it takes the subway car to enter and exit the station, you could open …
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Last spring, DoorDash issued a warning of sorts when it told restaurants to stop raising menu prices on its app. Many restaurants raised prices to offset hefty app commissions, and diners were catching on. As a result, DoorDash warned restaurants they’d be downgraded within the app, potentially dealing a blow to business. This week, the Wall …
Grubhub, a leading online and mobile food-ordering and delivery platform, announced that it is offering a new product feature, On-Demand Delivery. This service gives self-delivery restaurants on the Grubhub Marketplace the option to request a Grubhub delivery driver to facilitate the last-mile logistics on a per-order basis whenever needed. This feature is currently in pilot …
Toast is adding a new consumer-facing $0.99-cent surcharge to all online orders, without giving restaurants the option to opt out of the new fee, in an unpopular move that has caused restaurant operators to post letters and tweets of protest on social media. As first reported by The Boston Globe, the fee will be added to all …
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