When an online app used for ordering takeout kept listing the menus of his Salvatore’s Tomato Pies restaurants without his consent, owner Patrick DePula became irritated. “Even though we would tell them to take the menus down, they would go away, then come back,” DePula said. Third-party food delivery services such as Grubhub, DoorDash, Uber …
Tag Archives: non-partner
Chicago Raises New Allegations in Lawsuit Against Grubhub
In late 2021, nearly six months after officials first filed a lawsuit against third-party delivery giant Grubhub, the city of Chicago filed an amended complaint that includes new allegations that the locally based company “used deceptive marketing and pricing practices designed to mislead consumers and unfairly harm the same local restaurants Grubhub claims to support,” officials …
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Texas law bars delivery apps from adding restaurants without their consent
Dive Brief: Texas Senate Bill 911 became law on Jan. 1, banning third-party delivery aggregators from using restaurant branding and trademarks to suggest restaurants endorse a service in a misleading fashion. The legislation also grants restaurants a path to legal and injunctive relief if aggregators violate the law. Under Texas SB 911, delivery firms are prohibited from charging …
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Pizzeria’s TikTok helps call attention to unauthorized delivery service listing
Since Travis Kaiser opened Santoro’s Pizzeria in February, he’s been all about giving the Bay Area a slice of New Jersey. “The goal was to grow organically,” he said. But soon after the grand opening, Kaiser said GrubHub reached out to them. “We noticed we were on their site back then,” he said. “They put …
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Some frustrated Bend restaurants say Uber Eats has led to many unhappy customers
They say they never put their business on the platform, it has incorrect info – and it’s been hard to reach them BEND, Ore. (KTVZ) –Two restaurants in Bend say the Uber Eats food-delivery platform, which is supposed to bring more business their way, has been hurting their businesses instead. Juan Moreno, owner of Super …
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Your order has been canceled: Delivery apps could need consent to list Seattle restaurants
It could soon be illegal for services like DoorDash and Uber Eats to deliver food unless they have the restaurant owner’s consent. That bill passed the Seattle City Council unanimously Monday, and now awaits the mayor’s signature. Here’s the problem: A company like Uber Eats finds an old menu on the web somewhere. And it …
GRUBHUB SETTLEMENT WOULD GIVE NONPARTNER RESTAURANTS MORE CONTROL OVER LISTINGS
Grubhub would change the way it manages listings for nonpartner restaurants as part of a settlement the company filed last week in a class-action lawsuit. The suit filed in May by a Denver restaurant accused the delivery company of putting misleading information on the pages of nonpartner restaurants—those with which it doesn’t have an official contract—designed to steer customers to partner operators. The information allegedly included statements …
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Syracuse Bakery Owner Clashes With GrubHub After Being Added to the Service Without Permission
Food delivery services may be convenient, especially with an app, but one bakery in downtown Syracuse recently went toe-to-toe with GrubHub to get its name removed from the service. Rebecca Riley owns Peace, Love, and Cupcakes. She says her bakery was recently added without her permission. She found out about it when a delivery driver …
CNY restaurants ‘outraged’ over Grubhub’s unauthorized deliveries
Let’s say you order food from your favorite restaurant. You use Grubhub or another online platform, like DoorDash or Uber Eats, to have it delivered. You may assume that the restaurant has a business relationship with that delivery service. But that’s not always the case. Increasingly, restaurants in Central New York have been complaining that they’ve been …
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Restaurant owners concerned reputation will be marred by third-party delivery services
MILAN, Illinois (WQAD) — What could be considered a convenience for some in the Quad Cities turned into a headache for some local restaurant owners. The Staff at Bowlyou’s Ice Cream and Grill in Milan has been feeling the cold. “It impacts more than, you know, the reviews, it impacts our staff financially,” said April …