San Francisco: A restaurant group in the US has sued Google for directing customers to unauthorised Google-branded food ordering web pages rather than sending them to the restaurant’s own website. The Florida-based restaurant group called Left Field Holdings, that runs Lime Fresh Mexican Grill franchises, alleged in the lawsuit that Google employs “bait-and-switch” tactics by …
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Google is being sued by a Florida restaurant group alleging that the tech company has been setting up unauthorized pages to capture food orders rather than directing them to the restaurant’s own site. Google uses “bait-and-switch” tactics to get customers to place takeout or pickup orders through “new, unauthorized, and deceptively branded webpages,” according to the …
Continue reading “Google “hijacked millions of customers and orders” from restaurants, lawsuit says”
Dive Brief: A class action lawsuit has been filed against Google alleging the tech giant infringed on restaurants’ intellectual property rights and interfered with their customer relationships by using “deceptive online ordering practices.” The suit was filed on behalf of Left Field Holdings, which operates several Lime Fresh Mexican Grill restaurants. The complaint alleges that Google used the Lime …
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DoorDash launched Storefront, a customizable and commission-free online ordering product which enables restaurants to develop their digital presence in minutes, to support restaurants that don’t have an online ordering product. Restaurants were using this crucial product to keep their doors open when on-premises dining was limited and as the pandemic and the product evolved, DoorDash has …
Continue reading “DoorDash’s Online Ordering Product Integrates with Google”
I have written frequently about Google ordering over the past year or so. I thought it would be one of the biggest trends of 2021, and at the end of the year I was a bit surprised that I wasn’t hearing more about it. The feature added in 2018 allows customers to order from a restaurant within …
Continue reading “TECH ROUNDUP: THE CASE FOR GOOGLE ORDERING”
Say you live in Asheville, North Carolina (like I do), and you get a hankering for some of the city’s beloved BBQ. You might start with a Google search, which provides plenty of options. Clicking on a specific BBQ joint brings up a box with handy information such as a star rating, the address, business …
Continue reading “Local food delivery companies say Google devastated their business”
Google is launching a new feature that lets merchants specify their preferred ordering method when customers find a restaurant through Google Maps. The update comes as restaurants have struggled with processing fees from popular third-party delivery services like Grubhub as they rely heavily on takeout during the coronavirus pandemic. Restaurants will be able to specify …
So you’re avoiding food delivery apps and supporting your struggling local restaurants by ordering from them directly. Good on you! Unfortunately, your phone order may still be putting money in Grubhub’s pocket. According to Buzzfeed News, customers might be unknowingly dialing phone numbers generated and advertised by Grubhub, which charge restaurants hefty fees. “If a customer …
Continue reading “Grubhub is still charging some restaurants phone fees, even if you call directly”
One of the more annoying things I run into with the Google local panels is a link to order online that simply does not work. In fact, I see it so often that I do not trust the links Google shows in the local knowledge panel. Instead, I go directly to the business web site …
Continue reading “How To Remove Postmates Links In Google Local Knowledge Panel”
It seems like dubious delivery app practices are still at play. A week after Seamless made headlines for mixing up a Michelin-starred San Francisco restaurant with a ghost kitchen, high-end Seattle restaurant Lark has run into problems with the same app. Lark’s general manager Kelly Ronan tells Eater Seattle that a couple of customers have recently ordered food through Seamless …
Continue reading “Seamless Lists High-end Lark on Its App Without Permission”
