Uber Unable To Remove UberEats Buttons From Google Business Profiles

According to Google’s policies, order delivery “providers are required to remove third-party links from a profile within 5 business days of a request from a business.” But Uber Eats is telling some businesses that they are unable to remove the Uber Eats button from their Google Business Profiles listings at this time. Google writes: Providers are …

Google to scale back its restaurant ordering feature

Google is scaling back a feature that allows customers to order from restaurants directly via its search engine and maps.  By the end of June, Order with Google will instead redirect customers to third-party ordering sites or the restaurant’s own website, making Google more of a middleman than a bonafide ordering channel. The company said …

Sudden new fees charged to millions of Americans by Big Tech vendor Toast spark congressional query

Congressional leaders will be demanding answers from a powerful Big Tech titan that is subjecting millions of American diners to surprising new fees — without the consent or control of the restaurant owners who are providing the food service. The federal reaction comes after a FOX Business exclusive report on Tuesday about the outrage caused by a …

US restaurant chain sues Google for directing customers away

San Francisco: A restaurant group in the US has sued Google for directing customers to unauthorised Google-branded food ordering web pages rather than sending them to the restaurant’s own website. The Florida-based restaurant group called Left Field Holdings, that runs Lime Fresh Mexican Grill franchises, alleged in the lawsuit that Google employs “bait-and-switch” tactics by …

Google “hijacked millions of customers and orders” from restaurants, lawsuit says

Google is being sued by a Florida restaurant group alleging that the tech company has been setting up unauthorized pages to capture food orders rather than directing them to the restaurant’s own site. Google uses “bait-and-switch” tactics to get customers to place takeout or pickup orders through “new, unauthorized, and deceptively branded webpages,” according to the …

Google accused of ‘deceptive’ online ordering practices by restaurant group

Dive Brief: A class action lawsuit has been filed against Google alleging the tech giant infringed on restaurants’ intellectual property rights and interfered with their customer relationships by using “deceptive online ordering practices.” The suit was filed on behalf of Left Field Holdings, which operates several Lime Fresh Mexican Grill restaurants. The complaint alleges that Google used the Lime …

DoorDash’s Online Ordering Product Integrates with Google

DoorDash launched Storefront, a customizable and commission-free online ordering product which enables restaurants to develop their digital presence in minutes, to support restaurants that don’t have an online ordering product. Restaurants were using this crucial product to keep their doors open when on-premises dining was limited and as the pandemic and the product evolved, DoorDash has …

TECH ROUNDUP: THE CASE FOR GOOGLE ORDERING

I have written frequently about Google ordering over the past year or so. I thought it would be one of the biggest trends of 2021, and at the end of the year I was a bit surprised that I wasn’t hearing more about it.  The feature added in 2018 allows customers to order from a restaurant within …

Local food delivery companies say Google devastated their business

Say you live in Asheville, North Carolina (like I do), and you get a hankering for some of the city’s beloved BBQ. You might start with a Google search, which provides plenty of options. Clicking on a specific BBQ joint brings up a box with handy information such as a star rating, the address, business …

As restaurants clash with popular delivery apps like Grubhub over fees, Google Maps is getting a new feature that makes it easier to order directly from local businesses

Google is launching a new feature that lets merchants specify their preferred ordering method when customers find a restaurant through Google Maps. The update comes as restaurants have struggled with processing fees from popular third-party delivery services like Grubhub as they rely heavily on takeout during the coronavirus pandemic. Restaurants will be able to specify …