When it comes to online ordering, some restaurants will soon need to offer the functionality through their own apps as well as via third parties like Grubhub. Restaurant-tech powerhouse Toast indicated that much in its recently released “Restaurant Success in 2019” report, which surveyed 1,253 restaurants and 1,030 guests across the U.S. In the report, …
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Diners are delivery platform-loyal, study says
Roughly half (51%) of consumers have used a restaurant’s website to place an online order in the past month, while 38% have used an online order aggregating service like Grubhub, according to Toast’s Restaurant Success in 2019 industry report. Twenty-nine percent of guests surveyed have used a restaurant or food ordering service like LevelUp some time in …
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Guerrilla tactics: Food-delivery services take a bite out of local restaurants
It’s a slow Wednesday afternoon at The Brick Oven, where owner Dino Hoxhaj slides into one of his brown upholstered booths and heaves an exasperated sigh as he looks around his restaurant in the Rio Hill Shopping Center. “All the third parties suck,” he says, shaking his head. He’s talking about food-delivery services like DoorDash …
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The Future of Food Delivery Just Got Flatter
DoorDash, the delivery service that’s probably brought McDonald’s, Wendy’s and Chipotle to your door, has acquired Caviar, the delivery app that sold itself as the bougier option — where upscale restaurants like i Sodi in NYC, Destroyer in LA, and Duck Duck Goat in Chicago deigned to sell their wares. The sale, worth $410 million in cash …
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Grubhub competitors now on the menu
Small restaurants hunger for alternatives as complaints about platform abound When hunger strikes, many New Yorkers turn to Grubhub, a popular website and mobile platform that aggregates restaurant menus and facilitates deliveries. But lately the Chicago-based company’s business model has been leaving a bad taste in restaurant owners’ mouths. Complaints of fake websites meant to divert orders …
ShiftPixy’s Delivery Tech Promises Restaurant Chains More Brand Control
If the last year was was all about restaurants realizing they must do delivery, the next 12 months will be about how they’re doing it, and this question in particular: Do you go with a third-party service à la Uber Eats, or go it alone? Those in favor of third-party delivery cite increased visibility, lower costs (you don’t have …
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After layoffs, Waitr changes terms for restaurants: ‘Customers aren’t going to support this’
Just days after laying off an undisclosed number of employees, Waitr announced a new “performance-based rate structure” for its partner restaurants that could mean slimmer profit margins — or even losses — for those that agree to the new terms. The new agreement has restaurant owners consulting attorneys and terminating their agreements with Waitr. “It’s …
Waitr increases rates for participating businesses
SOUTHWEST LOUISIANA (KPLC) -Soon, you may see less options when ordering on Waitr. Why? Some local restaurants aren’t willing to pay a new, higher “performance based rate” to be on the app. “We’ve been with Waitr for several years now, and they started off at about 3.5%, then they bumped to 7%, and now it’s …
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Chain Restaurants’ Apps Drive Digital Orders Despite Third-Party Challengers
Independent restaurants might rely more heavily on third-party apps to drive digital orders, but quick-service restaurant chains are doing just fine hooking in customers through their own branded mobile apps. When diners want to digitally order delivery from Chipotle, where do they go to put in that order? In the U.S., 70 percent of the …
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