Dive Brief: Starting Wednesday, DoorDash drivers will be required to scan the front of a customer’s identification card with the DoorDash app to verify their identity and age prior to handing off an alcohol delivery order, the company said in an email to Restaurant Dive. Drivers will also be required to check for any signs …
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DoorDash customers were celebrating on Thursday after discovering a glitch that allowed them to get their purchases for free, according to a flood of social media posts. Customers boasted about ordering free food, pricey tequila, and even contraceptives. Some posted screenshots of extravagant orders in the thousands of dollars. One man tweeted images of dozens …
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ezCater, the most trusted provider of corporate food solutions, today announced a new tax-exempt ordering platform for nonprofit organizations. With ezCater, organizations set their tax-exempt status once and it automatically applies to catering orders from over 95,000 restaurants on the ezCater platform, saving them time and money. Ensuring catering orders are tax-exempt is complicated and …
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The new tools are intended to ease “decision fatigue” for customers. Customers will be able to write reviews and give star ratings in the DoorDash app. / Image courtesy of DoorDash DoorDash is adding new features to its app in hopes of easing “decision fatigue” for hungry customers. They include written reviews, food ratings and …
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Noah Glass is all in on the concept of digital hospitality. The founder and CEO of Olo said he’s seen his segment of the industry transform dramatically over the last 17 years, especially in the last two years, but he’s especially excited about what’s on the horizon. What started as a way for restaurants to …
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Customer service has been tricky for companies whose services rely on third parties and gig workers. In these cases, the companies don’t control — and can’t manage the quality of — the delivery of their services. That creates a major challenge when it comes to fixing problems. Uber Eats (UBER) – Get Uber Technologies, Inc. Report faces this issue. The …
Who is responsible when something goes wrong with delivery? A succinct-yet-apt answer to that question recently came from fast casual chain Wow Bao’s President and CEO Geoff Alexander, who spoke at The Spoon’s Restaurant Tech Summit this week: “As the restaurant brand, you are always blamed.” If you’ve ordered via third-party delivery with any frequency, you’ve likely …
