Lauren Storby with Snack Attack joins the show to discus guest retention. Next, its Amelia Sewell and Michael Atkinson with NoCo Nosh, a locally owned and operated restaurant delivery service. Podcast: Play in new window | Download more
Tag Archives: Customer data
EatStreet food ordering service discloses security breach
Eatstreet, an online and mobile food ordering service, disclosed today a security breach that took place last month and during which a hacker stole the company’s database, complete with customer and partner details. ZDNet has learned that responsible for this breach is Gnosticplayers, a hacker who previously breached many other online services, including big names …
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Restaurants Should Increase Their Appetite For Digital Marketing
…1. Make the most of first-party data. Instead of giving away crucial first-party data to delivery services like Doordash, restaurants must hold direct connections to their customers in order to gather valuable insights and build digitally enabled relationships. …2. Create an always-on dialogue. Restaurant marketers often focus on promoting seasonal products, one-time offers and steep discounts. …
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The answer to Uber’s profit challenge? It may lie in its trove of data
…But digging out of a $3 billion hole will not be solved simply by finding more Uber passengers, say analysts, investors, fund managers and former Uber employees. “There is no evidence the core ride-hailing business is profitable,” said Steve Blank, a Silicon Valley entrepreneur, startup adviser and Stanford University professor. The question becomes, “Where is …
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OpenTable Acquires Guest Management Platform Venga
OpenTable is one step closer in its mission to be a one-stop-shop for restaurant technology solutions, as parent company Booking Holdings announced the acquisition of customer data analytics platform Venga on Thursday. “Right now, OpenTable doesn’t even support pictures of our users,” Kayak CEO Steve Hafner told Skift Table Thursday. “Venga does. That will seamlessly …
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Grubhub Starts to Leverage Last Year’s LevelUp Acquisition
As newer third-party delivery companies mature into viable businesses, each will need to differentiate itself in the marketplace. Grubhub’s $390 million acquisition of LevelUp offers restaurants a comprehensive way to manage its consumer-facing business and capitalize on opportunity. Grubhub is at its core a delivery marketplace, focused on providing a platform for operators to reach …
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Chipotle customers are saying their accounts have been hacked
A stream of Chipotle customers have said their accounts have been hacked and are reporting fraudulent orders charged to their credit cards — sometimes totaling hundreds of dollars. Customers have posted on several Reddit threads complaining of account breaches and many more have tweeted at @ChipotleTweets to alert the fast food giant of the problem. In most cases, orders were put through under …
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‘Sharpen Your Pencil’ Falls on Deaf Ears for Grubhub Exec
Now the head of enterprise restaurants at Grubhub, he says Grubhub is trying to figure out how to “break the dysfunctional model”in the food delivery business today, in which the restaurant operators want to own the data that third-party delivery providers collect, but the third-party folks consider that their most valuable asset. He described Grubhub’s …
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