Restaurants caught between suppliers, delivery drivers as gas prices rise

EUGENE, Ore. – Uber Eats has added a 45 cent surcharge to orders to help drivers cope with rising gas prices. But if you want to help local eateries emerging from the pandemic, Stephen Sheehan at Elk Horn Brewery says to skip delivery and opt for dine-in or carry out. “It doesn’t support local businesses to go through Uber …

Food delivery and fees in New Haven

As the use of food delivery services surged during the pandemic, some restaurants have struggled to cope with the fees imposed by large companies like DoorDash, UberEats, GrubHub and Snackpass.  Over the course of the last two years, delivery services have provided an opportunity for citizens, whether contagious with COVID-19 or concerned about exposure to the virus, …

DoorDash to penalize McDonald’s outlets that take too long on delivery orders

McDonald’s restaurants that slow down DoorDash delivery workers by making them wait for orders that aren’t ready on time are about to face stiff financial penalties, according to a report. DoorDash will start dinging eateries by raising its commission rates — which will jump as high as 20% of an order — that McD’s restaurants …

New Haven eateries take a new route to get dishes delivered

1of11 Nosh Haven staff and partners in a recent meeting. From left, Joe Torchia, Nosh Haven driver operations manager; Daniel Willis, Nosh Haven; Ryan Taylor, The Coffee Pedaler; Alex Foulkes, Shoreline Menus-Nosh Haven; Lauren Ashe, Nosh Haven; Stephen Yaeger, Nosh Haven, Carmela Buono, Ward 9. Nosh Haven / Contributed photo NEW HAVEN — The new …

ChowNow Prepares Revamped Marketplace

ChowNow is launching a “diner impact score”, which shows users how much money they’ve saved restaurants by ordering on the platform. The company’s CEO and founder Chris Webb said the score is an opening salvo in the company’s effort to launch a digital marketplace for independent restaurants and rival DoorDash and Uber Eats as a …

Nosh NoCo Offers Fort Collins Restaurants Free Sign Up & Reduced Commission Rates

The City of Fort Collins has partnered with Nosh NoCo to help restaurants offer delivery and takeout services by covering 10% of the commission costs placed on restaurants. This means that a restaurant will pay reduced fees (5% for delivery and 2.5% for takeout orders) to Nosh NoCo for taking, processing, and fulfilling orders on the Nosh NoCo …

Fairfield eatery says Grubhub’s phone service angering customers

FAIRFIELD — “This call may be recorded for awesomeness.” For customers who hear that when calling their local restaurant to order food, there’s a chance they might instead be getting in touch with a call center run by Grubhub. That is the issue Andrew Pane, the owner of Pizza Post of Fairfield, ran into recently. …

ChowNow Introduces First-Ever ‘Diner Impact Score’ Feature on Its Marketplace

Today, ChowNow introduces the first of its kind Diner Impact Score, through which diners can see how much money they are saving their local restaurants by choosing to order through ChowNow’s app and website. With the release of this feature, ChowNow continues to help inform diners on a better alternative to other food ordering platforms. …

Why the Big Restaurant Delivery Apps Will Need the Courts to Save Their Business

At a Goldman Sachs conference last month, Uber CEO Dara Khosrowshahi addressed legislation capping the commissions restaurants have had to pay Uber (Postmates’ parent company) and other large delivery companies in recent months. Short-term regulation is unpredictable, but “long-term regulation is smart,” he said, because it follows common sense. Uber and other restaurant delivery companies like DoorDash are …

Local Columbia restaurants struggle to find right way to work with big delivery services

COLUMBIA — Despite the pandemic’s surge of carryout customers, some small Columbia-area restaurant owners say that delivery services don’t add up for them. Services such as DoorDash and Grubhub have marketed themselves as ways for restaurants to reach more customers than before.  At its new location in West Columbia, longtime local favorite D’s Wings has …