US restaurant chain sues Google for directing customers away

San Francisco: A restaurant group in the US has sued Google for directing customers to unauthorised Google-branded food ordering web pages rather than sending them to the restaurant’s own website. The Florida-based restaurant group called Left Field Holdings, that runs Lime Fresh Mexican Grill franchises, alleged in the lawsuit that Google employs “bait-and-switch” tactics by …

Google “hijacked millions of customers and orders” from restaurants, lawsuit says

Google is being sued by a Florida restaurant group alleging that the tech company has been setting up unauthorized pages to capture food orders rather than directing them to the restaurant’s own site. Google uses “bait-and-switch” tactics to get customers to place takeout or pickup orders through “new, unauthorized, and deceptively branded webpages,” according to the …

Google accused of ‘deceptive’ online ordering practices by restaurant group

Dive Brief: A class action lawsuit has been filed against Google alleging the tech giant infringed on restaurants’ intellectual property rights and interfered with their customer relationships by using “deceptive online ordering practices.” The suit was filed on behalf of Left Field Holdings, which operates several Lime Fresh Mexican Grill restaurants. The complaint alleges that Google used the Lime …

Fairfield eatery says Grubhub’s phone service angering customers

FAIRFIELD — “This call may be recorded for awesomeness.” For customers who hear that when calling their local restaurant to order food, there’s a chance they might instead be getting in touch with a call center run by Grubhub. That is the issue Andrew Pane, the owner of Pizza Post of Fairfield, ran into recently. …

Chicago accuses Grubhub, DoorDash of deceptive business practices

Chicago filed two consumer protection lawsuits against DoorDash and Grubhub on Friday for “engaging in deceptive and unfair business practices that harm restaurants and mislead consumers,” according to a press release. This is the first comprehensive law enforcement action against meal delivery companies in the U.S., the city said. The lawsuits, which are the result of an investigation …

Uber Eats driver shortage leads to widespread food waste and staff abuse

Restaurateur Jason Chang is caught between a tech giant and dissatisfied customers and his staff are copping abuse as a result. The owner of Calia at Melbourne Emporium says “pandemic rage” is exacerbated by online platforms and causing hungry customers to vent their frustrations while oblivious to the human impact. In recent months, a driver shortage …

Some frustrated Bend restaurants say Uber Eats has led to many unhappy customers

They say they never put their business on the platform, it has incorrect info – and it’s been hard to reach them BEND, Ore. (KTVZ) –Two restaurants in Bend say the Uber Eats food-delivery platform, which is supposed to bring more business their way, has been hurting their businesses instead. Juan Moreno, owner of Super …

Your order has been canceled: Delivery apps could need consent to list Seattle restaurants

It could soon be illegal for services like DoorDash and Uber Eats to deliver food unless they have the restaurant owner’s consent. That bill passed the Seattle City Council unanimously Monday, and now awaits the mayor’s signature. Here’s the problem: A company like Uber Eats finds an old menu on the web somewhere. And it …

Syracuse Bakery Owner Clashes With GrubHub After Being Added to the Service Without Permission

Food delivery services may be convenient, especially with an app, but one bakery in downtown Syracuse recently went toe-to-toe with GrubHub to get its name removed from the service. Rebecca Riley owns Peace, Love, and Cupcakes. She says her bakery was recently added without her permission. She found out about it when a delivery driver …

CNY restaurants ‘outraged’ over Grubhub’s unauthorized deliveries

Let’s say you order food from your favorite restaurant. You use Grubhub or another online platform, like DoorDash or Uber Eats, to have it delivered. You may assume that the restaurant has a business relationship with that delivery service. But that’s not always the case. Increasingly, restaurants in Central New York have been complaining that they’ve been …