DoorDash is once again rolling-out new tools designed to assist its drivers. The delivery company, which offers operates in more than 25 countries, has announced a host of seven new products and features for Dashers (its term for contract employees that shop for and deliver customer orders), aimed at providing “even more flexibility, even more …
Continue reading “DoorDash expands rewards, support offerings for drivers”
Toast has quietly switched from DoorDash Drive to Uber Direct for all merchants using Toast Delivery Services this is a huge move that removes DoorDash as the default delivery provider for all Toast restaurants DoorDash has been increasingly building into the restaurant tech stack, threatening Toast payment processing & SaaS revenue while Uber has avoided …
Continue reading “Toast has quietly switched from DoorDash Drive to Uber Direct”
Delivery.com has introduced a new hybrid delivery model for its clients by collaborating with Cartwheel. The delivery platform serves over three million customers who order from more than 12,000 businesses across 2,000 cities in the U.S., including Chicago, Boston, and Los Angeles. It provides an app that connects consumers with local restaurants, grocers, and other …
Continue reading “Delivery.com Teams with Cartwheel to Boost Delivery Game”
Cartwheel, a leading enterprise delivery management platform today announced that it has been selected by delivery.com as a preferred partner powering deliveries on the delivery.com platform. delivery.com is a leading online ordering and local delivery platform, with more than 3 million customers ordering from over 12,000 businesses nationwide. This collaboration significantly enhances delivery.com’s delivery capabilities, providing an …
Continue reading “delivery.com Selects Cartwheel as a Preferred Delivery Technology Partner”
If you’re the kind of person who likes to get a private taxi for your burrito, the cost of that taxi just went up: On Thursday, August 1, DoorDash began adding a $1.99 fee to “long distance” orders, the delivery app company said in a blog post, a fee that comes on top of the $4.99 “regulatory …
Continue reading “DoorDash Just Raised Prices on Seattle Deliveries Again”
Third-party delivery providers’ practice of bundling multiple orders in one trip slows delivery times and hurts customer satisfaction. That’s according to The Path to Third-Party Excellence, a soon-to-be-published report from researcher Intouch Insight, which used secret shoppers to place 600 delivery orders from restaurants and convenience stores across the U.S. The orders were split evenly among …
Continue reading “Batched delivery orders take longer, hurt food quality”
DoorDash is making it easier for gig workers who believe they’ve been kicked off the app unfairly to appeal the decision, the company said Friday. The food delivery giant is rolling out in-app appeals for both iOS and Android-using workers that will allow them to launch an appeal directly in the Dasher app after being …
DoorDash is addressing delivery fraud with a new set of measures. A spokesperson for the third-party delivery giant told Food On Demand that while not super common, “the unfortunate fact is that there are people who falsely claim that they didn’t receive their food in order to get a refund.” To counter this issue, DoorDash announced …
Continue reading “DoorDash Tackles Delivery Fraud with New Updates”
Mia Shagen has delivered for DoorDash via electric bicycle and scooter since 2020. She moves between cities throughout the year but has always called Seattle her home. She isn’t sure she can stay, though. Shagen says she’s never made so little delivering for DoorDash. Take Wednesday, Aug. 14: Shagen worked five and a half hours, …
Continue reading “Delivery fees have Seattle diners, drivers and restaurants reeling”
New Yorkers have paid 58% more in food-delivery fees since before a minimum-wage law went into effect in late 2023… more
