Toast Partners with Cartwheel on Hybrid Delivery

POS giant Toast has partnered with Cartwheel, an on-demand delivery management platform, to provide new options for restaurants looking to implement a hybrid delivery system. This will benefit using Cartwheel’s fleet-management capabilities, allowing them to manage these functions directly from their point-of-sale system.

Cartwheelʼs Hybrid Delivery technology helps restaurants optimize their in-house and outsourced delivery operations, while also connecting them with multiple national third-party fleets giving them increased flexibility and choice in delivery order fulfillment. 

Cartwheel CEO & co-founder Alex Vasilkin

Toast is a cloud-based, all-in-one digital technology platform with significant market share among restaurants. It works with integration partners in its Toast Partner Ecosystem, a portfolio of more than 200 partners who deliver specialized technology and services to help restaurant operators increase sales, engage guests and keep employees happy.

“We are thrilled to welcome Cartwheel to the Toast Partner Ecosystem and delighted to offer our customers Hybrid Delivery and fleet management capabilities with the Toast POS,” said Keith Corbin, senior director, business development at Toast. “By working with Cartwheel, restaurants can not only enhance their in-house delivery capabilities, but also tap into multiple third-party fleets to help optimize the delivery experience.”

The partnership has proven beneficial for Kevin Polk, owner of Jackrabbit Deliveries, an RMDA-leading local delivery service company. Polk said, “I serve two restaurants using both Toast and Cartwheel, Cool Moose Cafe and Meat Boss, and both see seamless order flow from one step to the next. In addition to access to national third-party networks, restaurants are able to prioritize local DSPs, including Jackrabbit, for maximum optionality.”

Another joint customer, Michael DeNunzio of Fine Folk Pizza, said, “We use our own drivers as well as third-party drivers. Cartwheel’s driver tracking and delivery management tools have helped us improve the customer experience.”

Through Cartwheel, restaurants gain access to a vast network of delivery drivers and local independent delivery service providers (DSPs), with a seamless flow between order and delivery management. The platform offers a customized and branded order tracking interface, helping restaurants to increase brand awareness and drive customer loyalty.

“Thanks to Toast’s open, partner-powered approach, restaurants of all kinds can utilize Cartwheel’s best-in-class technology to optimize delivery,” said Alex Vasilkin, co-founder and CEO, Cartwheel. “Especially for categories like pizza, it’s crucial that delivery is streamlined and efficient, and we’re proud to empower Toast customers with the tools to get it right.”

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