Panda Express launches delivery service as it cuts the Uber Eats, Postmastes middleman

Panda Express is taking control of its own food deliveries.

The American Chinese restaurant is cutting out the middleman in deliveries so its guests will not incur additional fees typically found on third-party apps.

To celebrate the launch, Panda Express is offering free delivery beginning Thursday through July 1 on orders over $10.

The restaurant said it recognized guests’ increased demand, but the current delivery options, through apps like Uber Eats and Postmates, made it more expensive for them.

These services charge up to a 30% commission, which restaurant owners say is unsustainable. They also control data that would otherwise enable direct relationships with customers.

Panda Express

“We understand that convenience and value are what our guests need right now, so we’ve quickly adapted our marketing and business approach,” said Andrea Cherng, Chief Brand Officer at Panda Restaurant Group. “In order to provide quality meals at a value for families in our communities, we’re creating more regular promotions and speeding up our delivery-as-a service launch by half a year.”

Panda Express is also in the process of bringing back its full menu at locations across the nation, the company said.

“It is a big undertaking, but by end of July, Panda Delivers, our own delivery option, will be available for our guests at close to 2000 locations,” added Cherng.


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