Tillster Delivery Index, a survey of 2,000 QSR and fast casual customers, revealed that 83% of patrons would pay up to $5 in delivery fees.
Speed continues to be an important factor in delivery, per the report, with only 20% of diners willing to wait beyond 40 minutes for food delivery. One-third of customers would pay more for faster delivery.
A majority of diners (70%) said they would prefer a designated delivery fee for a restaurant to recoup their costs for delivery with only 10% saying they’d prefer higher menu prices and 20% reporting how the cost is added doesn’t matter.
